Senior Manager-Risk Management

Positions in Risk Management lead the development of credit, operational, enterprise, and fraud policies designed to profitably grow the portfolio, while ensuring excellent customer experience. These policies utilize mathematical models and other techniques to understand and predict customer behavior. At the manager level, the employee does not have a people leadership role but is often viewed as an emerging expert in the field. Focuses on resolution of complex problems. Conducts analyses, recommends changes to policies, and establishes procedures that affect immediate organization. The Account Takeover and Authentication Team - within the Global Fraud Risk Management Organization – is responsible for balancing Account Take Over (ATO) losses with customer experience at each touchpoint across the customer lifecycle for our global Card customers. These customer touch points include account activities like Profile Maintenance, Card Replacement and Spend, Membership Reward redemption, and other non-card product activities across all channels (Online, Mobile App, and Phone Servicing). The successful candidate will be part of a team of highly skilled professionals who design fraud risk strategy, build global capabilities and processes, define servicing policy and procedures, develop tracking and MIS, and ultimately be accountable for account takeover losses. To achieve this, it will be required to work closely with a range of business partners across Enterprise Digital, Product, Technology, Compliance as well as other Fraud Risk Management teams.