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This role leads the design, execution, and optimization of commercial processes, systems, and analytics across the full customer journey. The role reports to the Senior Director of Sales Operations and will directly manage the global Sales and Channel Operations team.
Job Responsibility:
Partner with the business systems team to architect and optimize sales tech stack, including Salesforce, CPQ, order management, forecasting, and lifecycle tools
Implement and refine core sales processes including opportunity management, quoting, approvals, renewals, and channel workflows
Own commercial reporting, dashboards, and analytics across funnel, pipeline, bookings, and customer health
Support pipeline management and forecasting to enable accurate GTM planning
Conduct ad hoc analysis to inform growth strategy and resource allocation
Drive discipline and data consistency in CRM usage, opportunity review, and account planning across global sales teams
Connect the efforts of Sales, Marketing, and Customer Success to align processes, handoffs, and SLAs
Design and optimize end-to-end customer lifecycle workflows from lead to revenue
Collaborate with Revenue Operations, Enablement, Marketing, Finance, and Customer Experience to improve productivity and revenue execution
Partner with Sales leadership on territory design, target setting, and incentive structures
Requirements:
Bachelor’s degree in Business, Finance, or related field (MBA preferred)
7+ years of Sales / Revenue Operations experience with deep Salesforce ownership
5+ years of people management experience, including global teams
Strong experience with: Salesforce Sales Cloud and CPQ
Order management, P.O.s, invoicing, and commercial workflows
Forecasting, pipeline inspection, and reporting
BI tools (Power BI, Tableau, or similar)
Advanced Excel skills
Proven project management and process improvement experience
Experience in subscription and/or consumption-based sales models preferred
Consulting experience a plus
Strong communication skills and comfort operating in a fast-moving, global environment
Nice to have:
Experience in subscription and/or consumption-based sales models
Consulting experience
What we offer:
Outstanding Medical, Dental & Vision with 90% Employer Contribution
Company matched 401K at 4%
Company-paid short & long-term disability insurance