Senior Manager - Retail & Mall Management

Retail & Tenant Management ... Create and apply tenant mix plans to increase shopper traffic and overall income. Build strong ties with major tenants and handle negotiations for lease terms, renewals, and incentives. Track tenant results and provide solutions to boost their sales and operational productivity. Partner with leasing teams to bring in new brands and ensure the retail selection remains exciting. Mall Operations & Facilities Management Manage day-to-day mall activities to provide a safe, clean, and welcoming environment for shoppers. Work with facilities and security departments to meet all operational standards and legal compliance. Guarantee that all health, safety, and government regulatory mandates are strictly followed. Apply industry best practices and standard operating procedures to improve cost savings and efficiency. Marketing & Promotions Work with marketing departments to organize and run campaigns, events, and promotions that increase foot traffic and strengthen the mall’s brand identity. Track the return on investment for marketing activities and analyze shopper engagement data. Assist with digital marketing efforts, such as social media management and customer loyalty programs. Financial & Performance Management Supervise and direct the mall’s financial health by overseeing rental collections, operating budgets, and cost controls. Create detailed reports and presentations for executive leadership regarding occupancy rates, total revenue, and key performance indicators. Formulate strategic action plans to fix performance shortfalls and ensure all revenue goals are met. Team Leadership & Stakeholder Management Lead, mentor, and build a high-achieving team dedicated to retail and mall management. Promote a culture of teamwork and customer excellence among all mall personnel. Act as the primary liaison for all tenants, external vendors, and internal company stakeholders.