Senior Manager, Research & User Intelligence (Card Platforms & Data)

Capital One’s Experience Design (XD) organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. As the Senior Manager of Research & User Intelligence for a product tower, you are responsible for accelerating learning velocity by defining and executing research programs that generate actionable insights to inform the creation of useful and usable solutions. The Card Platforms & Data team is seeking a Senior Manager of Design Research to join our highly collaborative and multidisciplinary team of designers, product managers, analysts, and technologists. This individual contributor role is expected to provide a human-centered lens to a largely technical problem space by conducting multi-method research studies with both internal associates and customers.