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Bilt Rewards Logo Bilt Rewards · Human Resources

Senior Manager, Recruiting & People Operations - CX

United States, New York 100000.00 - 115000.00 USD / Year · Job Posted January 09, 2026
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Job Description

We are looking for a Manager of Recruiting & People Operations, CX to own the full people lifecycle for our remote Customer Experience support team. This role blends hands-on recruiting, HR business partnership, workforce management, and day-to-day people operations for a fast-growing, high-volume support organization. You will sit onsite in our NYC office and act as the primary People partner to our CX leadership and remote agents, ensuring we are hiring great talent, setting clear standards, and running smooth, compliant, and thoughtful people operations at scale.

Job Responsibility

  • Own end-to-end recruiting for our remote CX support team, including intake, sourcing, interviewing, offers, and closing
  • Partner closely with CX leadership to forecast hiring needs and execute against headcount plans
  • Manage high-volume recruiting pipelines while maintaining a strong candidate experience
  • Maintain and optimize our ATS workflows, interview processes, and hiring data
  • Serve as the day-to-day HR partner for the CX support population
  • Handle all people operations for this group, including onboarding, offboarding, PTO, leaves, employee relations support, and policy guidance
  • Partner with managers on performance management, feedback, documentation, and corrective actions when needed
  • Ensure consistent application of people programs, policies, and processes across a distributed workforce
  • Own scheduling and coordination of CX training, onboarding classes, and ongoing shift coverage
  • Partner with CX leadership to ensure staffing levels align with business needs
  • Track and support scheduling changes, coverage planning, and operational cadence
  • Use and maintain HRIS and ATS systems to ensure accurate employee data and reporting
  • Identify opportunities to improve processes, documentation, and CX-specific people workflows
  • Support audits, compliance needs, and operational rigor for a remote workforce

Requirements

  • 4+ years of experience in a People Operations, HR, or similar function
  • Experience with all facets of People Operations and HRBP support
  • Hands-on experience with end-to-end recruiting, ideally in high-volume or operational roles
  • Familiarity with HRIS and ATS systems and comfort operating in tools and data
  • Experience supporting remote or distributed teams
  • Strong organizational skills and attention to detail
  • Clear communicator who is comfortable partnering with frontline managers and leadership
  • Someone who enjoys being close to the work and operating at both a strategic and tactical level

What we offer

  • Competitive salary with a meaningful stake in the company via equity and our performance bonus program
  • Medical Insurance (for you and your loved one)
  • Variety of different subsidized medical plans (with dental and vision), including a free HDHP with a company-sponsored HSA contribution
  • Wellness Benefits - One Medical Membership, Wellhub (Gympass) Access, family planning programs and more
  • 401k plan with a match
  • Commuter FSAs
  • UNLIMITED PTO
  • Exclusive Employee only Bilt Points
  • Team Events
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