CrawlJobs Logo

Senior Manager, Recruiting & People Operations - CX

biltrewards.com Logo

Bilt Rewards

Location Icon

Location:
United States , New York

Category Icon
Category:
Human Resources

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

100000.00 - 115000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

We are looking for a Manager of Recruiting & People Operations, CX to own the full people lifecycle for our remote Customer Experience support team. This role blends hands-on recruiting, HR business partnership, workforce management, and day-to-day people operations for a fast-growing, high-volume support organization. You will sit onsite in our NYC office and act as the primary People partner to our CX leadership and remote agents, ensuring we are hiring great talent, setting clear standards, and running smooth, compliant, and thoughtful people operations at scale.

Job Responsibility:

  • Own end-to-end recruiting for our remote CX support team, including intake, sourcing, interviewing, offers, and closing
  • Partner closely with CX leadership to forecast hiring needs and execute against headcount plans
  • Manage high-volume recruiting pipelines while maintaining a strong candidate experience
  • Maintain and optimize our ATS workflows, interview processes, and hiring data
  • Serve as the day-to-day HR partner for the CX support population
  • Handle all people operations for this group, including onboarding, offboarding, PTO, leaves, employee relations support, and policy guidance
  • Partner with managers on performance management, feedback, documentation, and corrective actions when needed
  • Ensure consistent application of people programs, policies, and processes across a distributed workforce
  • Own scheduling and coordination of CX training, onboarding classes, and ongoing shift coverage
  • Partner with CX leadership to ensure staffing levels align with business needs
  • Track and support scheduling changes, coverage planning, and operational cadence
  • Use and maintain HRIS and ATS systems to ensure accurate employee data and reporting
  • Identify opportunities to improve processes, documentation, and CX-specific people workflows
  • Support audits, compliance needs, and operational rigor for a remote workforce

Requirements:

  • 4+ years of experience in a People Operations, HR, or similar function
  • Experience with all facets of People Operations and HRBP support
  • Hands-on experience with end-to-end recruiting, ideally in high-volume or operational roles
  • Familiarity with HRIS and ATS systems and comfort operating in tools and data
  • Experience supporting remote or distributed teams
  • Strong organizational skills and attention to detail
  • Clear communicator who is comfortable partnering with frontline managers and leadership
  • Someone who enjoys being close to the work and operating at both a strategic and tactical level
What we offer:
  • Competitive salary with a meaningful stake in the company via equity and our performance bonus program
  • Medical Insurance (for you and your loved one)
  • Variety of different subsidized medical plans (with dental and vision), including a free HDHP with a company-sponsored HSA contribution
  • Wellness Benefits - One Medical Membership, Wellhub (Gympass) Access, family planning programs and more
  • 401k plan with a match
  • Commuter FSAs
  • UNLIMITED PTO
  • Exclusive Employee only Bilt Points
  • Team Events

Additional Information:

Job Posted:
January 09, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Bilt Rewards - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon
PREMIUM
More languages and countries
+ Unlock 2204 hidden job offers
Languages
English Čeština Deutsch Ελληνικά Español Français +15
Countries
United States United Kingdom India Canada Australia +
See plans
Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Manager, Recruiting & People Operations - CX

New

Quote Support Manager

The Quote Support Manager leads a team of approximately 10–12 Quote Specialists ...
Location
Location
United States , Greenwood; Houston; Richmond; Warminster
Salary
Salary:
80000.00 - 115000.00 USD / Year
alfalaval.com Logo
Alfa Laval
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associates or Bachelor's degree in Business Administration, Operations Management, Supply Chain, or a related field preferred. Equivalent combination of education and directly relevant experience will be considered
  • 3+ years of experience in aftermarket sales support, inside sales operations, order management, or a customer-facing quoting role within an industrial equipment, manufacturing, or capital goods environment
  • 2+ years of demonstrated people leadership experience, including team performance management, coaching, and development
  • Experience operating within a tiered or structured workflow environment is a plus
  • Strong understanding of the quote-to-order process and the downstream impact of quoting accuracy on order fulfillment and customer satisfaction
  • Demonstrated ability to manage team performance through data — comfortable owning KPIs, identifying trends, and driving corrective action
  • Proficiency with CRM and ERP platforms (experience with SAP, Salesforce, or similar tools preferred)
  • Clear and confident communicator — able to translate operational issues into actionable direction for both frontline team members and senior stakeholders
  • Collaborative by default
  • able to build trust across peer teams in a matrixed organization
Job Responsibility
Job Responsibility
  • Leads, coaches, and develops a team of approximately 10–12 Quote Specialists across Tier 1, 2, and 3 capability levels
  • Conducts regular 1:1s, team huddles, and performance reviews to maintain accountability
  • Partners with the Training & Knowledge Specialist to identify skill gaps and build targeted development plans
  • Responsible for the recruitment, onboarding, and ramp-up of new Quote specialists
  • Oversees daily quoting operations to ensure team delivers against established SLAs
  • Reviews escalated quote requests
  • Monitors quote accuracy rate (target: 98% error-free)
  • Ensures all quotes include complete package documentation
  • Maintains close working relationship with Sales, Channel Partners, and customer contacts
  • Coordinates with AMDC and Service Operations
What we offer
What we offer
  • Competitive salary
  • full benefits package including medical/dental/vision/life
  • 401(k) plan
  • base salary between $80,000.00 to $115,000.00
  • Fulltime
Read More
Arrow Right

Logistic Employee Books

As a logistic employee at CB in Culemborg, you will work in the Fijndistributie ...
Location
Location
Netherlands , Culemborg
Salary
Salary:
15.21 EUR / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
April 28, 2031
Flip Icon
Requirements
Requirements
  • live in or near Culemborg
  • own transport if not near
  • available 2 to 3 days per week
  • available for a longer period
  • speaks Dutch or English
  • at least 18 years old
  • own accommodation in the area of Culemborg
Job Responsibility
Job Responsibility
  • pick books
  • pack books in boxes
  • prepare books for shipping
  • work with pick-to-light system
What we offer
What we offer
  • earn €18.78 if working evening shift
  • work with enthusiastic colleagues
  • flexible job
  • choose your days
  • public transport fully compensated
  • employer rated with 8+
  • Parttime
Read More
Arrow Right

Groundwork Lecturer

Do you have experience on site, as a groundworker and would you be interested in...
Location
Location
United Kingdom , Swindon
Salary
Salary:
37089.00 - 44475.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Industry experience in groundworks, construction or a related field
  • A relevant level 3 or above qualification (or willingness to do so) or equivalent experience
  • Confidence delivering practical sessions to learners aged 16+
  • Strong communication and organisational skills
  • A teaching qualification (or willingness to work towards one)
  • A proactive, hands-on and supportive approach
Job Responsibility
Job Responsibility
  • Deliver engaging teaching across groundworks and construction programmes
  • Teach practical and theoretical elements of the curriculum
  • Support learners to develop industry-relevant skills and knowledge
  • Assess student work and provide clear, constructive feedback
  • Track learner progress and support achievement and progression
  • Contribute to the development of this new provision and curriculum
  • Work collaboratively with colleagues and employers to support delivery
What we offer
What we offer
  • 11 weeks holiday inc bank holidays
  • 28.68% pe
  • Fulltime
Read More
Arrow Right

PCV/Qualified Coach Driver - Eve

Part time - PCV/Qualified Coach Driver – Eve Coaches. Join our Driving Team at E...
Location
Location
United Kingdom , Dunbar
Salary
Salary:
15.00 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A full UK PCV driving licence and have no more than 6 penalty points
  • Valid CPC card
What we offer
What we offer
  • Free travel across Edinburgh and the Lothians on all Lothian Group services and Edinburgh Trams plus heavily discounted travel available for a friend or family member
  • Job security & ongoing training
  • Full uniform is provided
  • Parttime
Read More
Arrow Right

International BPO Executive

We are hiring for the US Travel Sales Process (Outbound Sales) role. The ideal c...
Location
Location
India , Kolkata
Salary
Salary:
25000.00 - 35000.00 INR / Month
Webvio Technologies Private Limited
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 1 year of experience in any international BPO sales process (US Travel Sales preferred)
  • Strong communication and sales skills
  • Ability to work in night shifts
  • Immediate joiners preferred
What we offer
What we offer
  • Attractive Incentives
  • Fulltime
Read More
Arrow Right

Administrative Coordinator

Administrative Coordinator Location: Graniteville, VT Start date: July-august 20...
Location
Location
United States , Graniteville
Salary
Salary:
25.00 - 31.00 USD / Hour
rockofages.com Logo
ROCK OF AGES CANADA INC.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma required (some college education is a plus)
  • 2–3 years of experience in a similar administrative role
  • Solid written and verbal communication skills
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Positive customer service attitude
  • Basic mathematic skills
  • Proficiency in Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint), with strong Excel skills
  • Comfortable using standard office equipment
Job Responsibility
Job Responsibility
  • Accurately enter customer orders into the ERP system
  • Review and process customer orders for accuracy, including pricing, product details, delivery specifications, and required documentation
  • Generate invoices, bills of lading, and reports to support customer fulfillment and internal tracking
  • Collaborate with internal teams including sales, manufacturing, design, and shipping to resolve order issues and ensure smooth workflow
  • Assist Expeditors by organizing and processing necessary paperwork for shipments
  • Answer and route incoming calls, providing basic customer assistance or directing inquiries to the appropriate employee
  • Accurately enter and maintain raw material inventory and consumption information
  • Schedule and handle inbound and outbound freight
  • Maintain organized files, databases, and records, including archiving completed documentation
  • Handle order changes, cancellations, and special requests, ensuring accurate updates to systems and stakeholders
What we offer
What we offer
  • Competitive hourly salary
  • 401(k) and Roth 401(k) with company match
  • Health/Dental/Vision insurance
  • Flexible Spending Account (medical/dependent)
  • Life/Disability/AD&D Insurance
  • Employee Assistance Program
  • Paid Time off (Vacation/Holidays)
  • Fulltime
Read More
Arrow Right

Accounting Assistant

We are looking for an Accounting Assistant to join a manufacturing organization ...
Location
Location
United States , Fullerton
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience supporting accounts payable functions, including invoice entry, coding, and payment processing
  • Working knowledge of accounts receivable activities such as cash application and customer invoicing
  • Ability to perform detailed data entry accurately while managing multiple deadlines
  • Proficiency with Microsoft Excel and familiarity with accounting systems used for transaction processing
  • Understanding of expense report review procedures and documentation standards
  • Strong communication skills for coordinating with suppliers, customers, and internal departments
  • Organized approach to recordkeeping, follow-up, and resolution of transaction discrepancies
Job Responsibility
Job Responsibility
  • Enter supplier invoices into the accounting system with a high degree of accuracy and attention to detail
  • Reconcile purchase orders, invoices, and payment records to confirm transactions are complete and properly supported
  • Maintain organized digital records by scanning and filing invoice documentation for audit readiness and future reference
  • Work with vendors and internal purchasing teams to investigate and resolve billing differences or pricing issues
  • Coordinate scheduled and off-cycle payment runs while ensuring disbursements are processed correctly and on time
  • Secure approvals for invoices outside the purchase order process and apply appropriate general ledger classifications
  • Record incoming customer payments promptly and allocate receipts accurately within the accounting system
  • Prepare customer billing from shipping documentation and issue invoices on a daily basis
  • Review employee expense submissions for required support and policy compliance, and assist with journal entry processing or other accounting projects as needed
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Primary Teacher

We have the opportunity for a Primary Teacher to join our Salisbury Campus on a ...
Location
Location
United Kingdom , Salisbury
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Qualified Teacher Status
  • degree or similar Primary qualification
  • recent experience teaching students in KS2
  • excellent understanding of the National Curriculum for Primary Education
  • comfortable stepping away from traditional classroom teaching practices to embrace modern teaching methods and technologies including video conferencing and online resources
What we offer
What we offer
  • Competitive salary enhancement PayScale's
  • Teachers' Pension Scheme membership
  • Staff referral scheme for OSG UK colleagues
  • Enthusiastic, motivated students who want to learn with minimal behavioural challenges
  • High-quality, technology-empowered learning environments
  • Ongoing professional learning opportunities through our Global Teacher Academy
  • Strong career advancement opportunities
  • Great work-life balance and a focus on well-being
  • No after-school or weekend sports and limited out-of-hours school activities
  • Signature pedagogy – self-directed learning framework
  • Fulltime
Read More
Arrow Right