Senior Manager, Recruiting & People Operations - CX Job at Bilt Rewards (New York)

Job Description

We are looking for a Manager of Recruiting & People Operations, CX to own the full people lifecycle for our remote Customer Experience support team. This role blends hands-on recruiting, HR business partnership, workforce management, and day-to-day people operations for a fast-growing, high-volume support organization. You will sit onsite in our NYC office and act as the primary People partner to our CX leadership and remote agents, ensuring we are hiring great talent, setting clear standards, and running smooth, compliant, and thoughtful people operations at scale.

Job Responsibility

Own end-to-end recruiting for our remote CX support team, including intake, sourcing, interviewing, offers, and closing
Partner closely with CX leadership to forecast hiring needs and execute against headcount plans
Manage high-volume recruiting pipelines while maintaining a strong candidate experience
Maintain and optimize our ATS workflows, interview processes, and hiring data
Serve as the day-to-day HR partner for the CX support population
Handle all people operations for this group, including onboarding, offboarding, PTO, leaves, employee relations support, and policy guidance
Partner with managers on performance management, feedback, documentation, and corrective actions when needed
Ensure consistent application of people programs, policies, and processes across a distributed workforce
Own scheduling and coordination of CX training, onboarding classes, and ongoing shift coverage
Partner with CX leadership to ensure staffing levels align with business needs
Track and support scheduling changes, coverage planning, and operational cadence
Use and maintain HRIS and ATS systems to ensure accurate employee data and reporting
Identify opportunities to improve processes, documentation, and CX-specific people workflows
Support audits, compliance needs, and operational rigor for a remote workforce

Requirements

4+ years of experience in a People Operations, HR, or similar function
Experience with all facets of People Operations and HRBP support
Hands-on experience with end-to-end recruiting, ideally in high-volume or operational roles
Familiarity with HRIS and ATS systems and comfort operating in tools and data
Experience supporting remote or distributed teams
Strong organizational skills and attention to detail
Clear communicator who is comfortable partnering with frontline managers and leadership
Someone who enjoys being close to the work and operating at both a strategic and tactical level

What we offer

Competitive salary with a meaningful stake in the company via equity and our performance bonus program
Medical Insurance (for you and your loved one)
Variety of different subsidized medical plans (with dental and vision), including a free HDHP with a company-sponsored HSA contribution
Wellness Benefits - One Medical Membership, Wellhub (Gympass) Access, family planning programs and more
401k plan with a match
Commuter FSAs
UNLIMITED PTO
Exclusive Employee only Bilt Points
Team Events

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Senior Manager, Recruiting & People Operations - CX

Job Description

Job Responsibility

Requirements

What we offer

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