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Senior Manager, Quality Assurance - Enterprise

https://checkr.com Logo

Checkr

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Location:
United States, Nashville

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Category:
Quality Control

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Contract Type:
Not provided

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Salary:

113000.00 - 141000.00 USD / Year

Job Description:

As the Senior Manager, Quality Assurance - Enterprise, you will build and lead a team dedicated to delivering data accuracy and compliance for Checkr’s enterprise customer base. This role will play a critical role in the company’s support offering, providing a white glove experience to ensure that quality assurance and customer standards are continuously met with exceptional precision. You will collaborate closely with Checkr’s Customer Success, Product & Engineering, Legal teams to cultivate a best in class customer experience by owning data quality from the initial research through the background check lifecycle and finished product. As a key member of the Operations department leadership team, you will contribute directly to defining and driving organizational strategy, interfacing with executive leadership, and achieving company-level goals.

Job Responsibility:

  • Build, mentor, and scale a team of background check industry experts focused on driving accuracy and compliance for Checkr’s enterprise customers
  • Oversee daily team production, maintain workflow quality, and ensure consistent adherence to key performance indicators
  • Develop and implement robust frameworks and processes to consistently meet and exceed the high standards of Checkr’s customers
  • Proactively manage the customer feedback loop, efficiently fielding requests and needs, and rapidly translating them into impactful solutions
  • Serve as a company and product expert, representing the team and its service externally to customers
  • Identify and spearhead product and operational improvements in close collaboration with Checkr’s Product and Engineering, Customer Success, and Legal teams

Requirements:

  • 7+ years of background check industry experience
  • 5+ years of people management experience
  • Proven experience building and scaling high-performing teams
  • A strong analytical mindset paired with a creative approach to problem-solving
  • Demonstrated experience working directly with customers, effectively serving as a visible face of the organization
  • Exceptional written and verbal communication skills
  • The ability to thrive in a fast-paced, iterative environment
What we offer:
  • A fast-paced and collaborative environment
  • Learning and development allowance
  • Competitive cash and equity compensation and opportunity for advancement
  • 100% medical, dental, and vision coverage
  • Up to $25K reimbursement for fertility, adoption, and parental planning services
  • Flexible PTO policy
  • Monthly wellness stipend, home office stipend

Additional Information:

Job Posted:
August 08, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:
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