Senior Manager, Project Management Job at EdTech Jobs (Phoenix)

Job Description

The Senior Manager, Project Management provides strategic leadership and operational oversight for the Project Management team within the Systems Integration department. This role is responsible for driving successful execution of complex integration projects from purchase order through final completion, ensuring adherence to quality, timelines, and client satisfaction. The Senior Manager fosters a culture of collaboration, accountability, and continuous improvement, while mentoring project managers and introducing best practices aligned with organizational standards. Additionally, this position serves as the primary leadership presence for the Phoenix office, supporting local operations and team development. Through proactive communication, problem-solving, and performance management, the Senior Manager ensures projects are delivered efficiently and the team remains engaged, empowered, and aligned with organizational goals.

Job Responsibility

Mentoring project managers
Supporting local operations
Coordinating communications
Ensuring project quality and client satisfaction
Provide coaching to project managers
Clear roadblocks to ensure project managers can work effectively
Nurture a team culture of proactive communication, efficiency, and problem-solving
Inspire team members to constantly improve processes, client relationships, and work delivery
Motivate team members to participate in a collaborative environment
Strengthen the project management team with education and training and hold project managers accountable to process standards
Introducing new project management strategies in accordance with generally accepted PMI principles
In conjunction with the Director of Project Delivery, establish and monitor performance
develop and assign goals, as well as establish priorities
Conduct 1:1 meetings and quarterly/annual reviews with direct reports
Manage PTO requests, approve timesheets, etc
Manage projects where necessary to assist the team
Mentor new MPMs and members of the Integration team
Act as the primary point of contact for site-related matters, coordinating across teams and facilitating communication between the location and broader organization
Cultural Stewardship – Foster and maintain Bluum's culture and values at the site level
Voice of Bluum – Represent Bluum's leadership perspective locally
Community Building – Organize and support activities that strengthen relationships among colleagues
Location Liaison – Partner with facilities, HR, and other functions to address site-specific needs
Communicate efficiently and effectively between internal and external customers
Attend Project Management and onsite project related meetings as necessary
Perform site visits on projects
Solve problems in a calm and orderly fashion as they arise to ensure quality and satisfaction
Aid Sales Engineers, Account Executives, Systems Integration Sales Support staff, other Project Managers, and Installers as required by each project
Provide Systems Installers all necessary information to complete equipment installation
Review completed projects, making sure that the project is completed accurately and to the customer’s satisfaction
Responsible for project signoff on all projects
Answer or facilitate the answer to technical questions and concerns on current and completed System Integration installations
Provide Sales Support Staff and Management with up to date project billing information and project status updates
Coordinate control system interfacing with control system programmer
Verify and coordinate the updating of as-built drawings at project completion
Provide basic system training to customers as needed
Update Project Completion Tracker and other internal measurable documents
Recognizing and channeling potential future sales opportunities
Other duties as assigned

Requirements

Minimum 4-6 years of AV and/or full-lifecycle project management experience
Previous experience managing high functioning teams
Comfortable communicating with clients and third parties
Exemplary time management skills
Collaborate with coworkers and interface with clients
Knowledge of Audio/Visual and Technology installation, products, systems and trends
Ability to read and mark-up blueprints of installation projects. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Excellent organizational skills
Ability to communicate clearly in written and verbal form. Ability to write clear and timely emails
Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
Skill in handling difficult or escalating situations in a calm and professional manner
Ability to define problems, collect data, establish facts, and draw valid conclusions
Knowledge of Microsoft Word, Excel, and Outlook required. Internet knowledge and the ability to use the appropriate tools to research are essential

Nice to have

PMP certification highly preferred
CTS certification highly preferred

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Senior Manager, Project Management

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