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Senior Manager, Project Management - US Card Servicing AI Strategy. Interested in joining a high-impact team at the forefront of AI and driving great customer servicing experiences? The US Card Servicing - AI Strategy team is seeking a Senior Manager to drive forward our strategies for our expanding AI ecosystem. This individual will be instrumental in developing solutions that mitigate risk and ensure well-managed deployment of AI solutions across customer servicing. Joining the team means... Being part of a face-paced, fun, development-oriented team; Going 0 to 1 with a high-impact, high-visibility AI initiative; Becoming a well-rounded, collaborative, analytical, and technically proficient problem solver; Learning the intersecting dynamics of the business, technology, and operations. As a Senior Manager Project Manager at Capital One, you will drive strategy and execute on high priority projects for the company. You will work with smart and passionate people to deliver results that have a direct impact on the company’s bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements.
Job Responsibility
Leading moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports
Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements
Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time
Leveraging problem solving and influencing skills to ensure project plans deliver on intent
Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery
Building relationships and collaborating with key stakeholders to ensure delivery of commitments
Leading a team of project managers
Exhibit outstanding influencing skills to effectively drive project / program efforts
Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment
Display a passion for coaching and developing a team of associates through their leadership style
Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes
Requirements
Bachelor's degree or military experience
At least 5 years of Project Management experience
At least 2 years of People Management experience
Nice to have
Master's Degree or MBA
5+ years of Project Management experience
5+ years of experience with project management platforms (JIRA, MS Project, Confluence)
4+ years of experience supporting, partnering or interacting with internal business clients
3+ years of People Management experience
Lean, Agile, Six Sigma or Business Process Management
What we offer
Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)