Senior Manager, Program Management, Technical Services

• Strategic Portfolio Management: Own and direct the NAM Strategic West and Commercial project portfolio, ensuring alignment with strategic business objectives and providing executive-level leadership to guarantee successful delivery
• Team Leadership & Development: Lead, mentor, and grow a high-performing PMO team. Manage resource planning, forecasting, and staffing to build a team capable of meeting evolving service demands. Foster a culture of collaboration, innovation, and continuous professional growth
• Delivery Excellence & Performance Management: Drive disciplined execution across all project activities. Set and govern standards for project management methodology, ensuring data integrity and operational excellence. Manage team performance to achieve key targets, including utilization, revenue recognition, deployment velocity, and customer satisfaction (CSAT)
• Risk Mitigation & Escalation Management: Proactively identify and mitigate portfolio-level risks. Serve as the senior point of contact for complex customer escalations, guiding teams to rapid and effective resolutions to protect project timelines and outcomes
• Stakeholder & Customer Partnership: Build strong partnerships with internal teams (Sales, Customer Success, Operations, Resource Management) to ensure seamless project execution. Act as a key liaison for strategic customers, managing expectations and ensuring project objectives align with their success criteria

• 8+ years of progressive experience in a high-growth technology organization
• 5+ years of direct people management experience, with a proven track record of leading and influencing teams to deliver complex programs and projects
• Extensive, customer-facing experience delivering projects to commercial customers and working with partners for contracting and project delivery
• Demonstrated financial acumen, with strong ability to forecast and manage profitability, revenue, margins, and utilization for a regional services team
• Proven ability to manage performance against key business metrics to deliver exceptional results
• Skilled in strategic risk management and successfully de-escalating high-stakes customer issues
• Experience managing large-scale program deployments with multiple concurrent projects, teams, and resources
• Excellent communication (written and oral), presentation, and interpersonal skills, with a talent for fostering collaboration
• Strong organizational skills, including tool utilization (e.g., Clarizen, Asana, JIRA), attention to detail, and prioritization in a dynamic environment
• Adaptable and resilient when faced with shifting priorities, demands, and timelines
• Strong proficiency with project management software such as Clarizen, Asana, and/or JIRA
• Bachelor’s degree in a STEM field, Business, or equivalent practical experience
• Willingness to travel occasionally for strategic customer engagements

• Master's degree is a plus
• Project Management Institute PMP certification or equivalent is a plus
• Experience with Google’s G Suite (Drive, Docs, Sheets, and Slides) is a plus

compensation may also include restricted stock units and a bonus