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Senior Manager, Professional Services

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Forterro

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Location:
USA , Ashburn

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

115000.00 - 140000.00 USD / Year
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Job Description:

The Senior Manager, Professional Services manages and develops our Abas Professional Services team while supporting Forterro’s cloud strategy and modern delivery approach. This role is delivery-driven: you will build delivery capacity, strengthen team capabilities, drive version adoption, and ensure consistent, high‑quality execution across customer projects.

Job Responsibility:

  • Lead, develop, and mentor a team of consultants
  • Manage staffing, capacities, and utilization to meet project demand
  • Own recruitment, onboarding, development, and retention of team members
  • Improve and standardize delivery processes, supporting cloud readiness and scalable execution
  • Enable customer cloud journeys and ensure high version adoption
  • Collaborate closely with Services Leadership, Project Managers, Sales, Cloud Ops, and global delivery teams
  • Act as Success Manager for assigned customers
  • Contribute delivery expertise during pre-sales and in project steering committees

Requirements:

  • 3+ years of demonstrated people leadership experience within a professional services organization, including leading teams and driving performance
  • Strong leadership and people development capabilities
  • Experience in project delivery, resource allocation, and process improvement
  • Firm understanding of cloud transformation and modernized ERP delivery models
  • Excellent communication, structured working style, and customer-centric mindset
  • Background in computer science or business administration

Nice to have:

Experience with manufacturing industry processes

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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