Senior Manager, Professional Services Job at Forterro (Ashburn)

Senior Manager, Professional Services

We’re looking for a strategic and execution-focused leader to oversee the delive...

Location

United States , San Francisco

Salary:

177300.00 - 211775.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

7+ years in professional services, consulting, or customer success—ideally in SaaS or an AI/ML environment
2+ years of people management experience across delivery or project-based roles
Proven success leading hybrid delivery models (internal + partner/outsourced teams)
Experience with AI/ML products, data-driven implementations, or complex enterprise software
Strong operational background with tools like Salesforce, PSA systems (e.g., Mavenlink, Kantata, Rocketlane), and project management platforms
A strategic mindset paired with a bias for action, customer empathy, and an ability to scale programs with precision and care

Job Responsibility

Lead Professional Services Delivery: Own the end-to-end quality of delivery for customer projects, whether led by internal teams or external partners
Manage and Develop Delivery Teams: Lead our Project Managers and Partner Services Managers—ensuring they’re aligned, empowered, and delivering results
Partner Across the Business: Collaborate closely with Sales and Customer Success to evangelize the value of Professional Services and identify strategic opportunities for engagement
Drive Cross-Functional Collaboration: Work with subject matter experts and Product leaders to evolve our delivery offerings and maximize impact for customers
Define What Success Looks Like: Help shape how we define a successful start with Fin (our AI agent), guiding customers toward measurable value early in their journey
Own Key Metrics: Track and improve attach rate, time-to-value, team utilization, partner delivery quality, and customer satisfaction (NPS, CSAT)
Scale Partner Delivery Excellence: Collaborate with our Partnerships team to grow partner capabilities and introduce scalable enablement programs rooted in Intercom’s methodology
Represent Professional Services: Act as a go-to resource for prospects and customers who want to understand how our services accelerate success
Drive Operational Rigor: Build and refine scalable processes for project planning, resource allocation, milestone tracking, and risk management
Contribute to Strategic Planning: Play a key role in shaping our services forecast, delivery model, and long-term strategy as part of the Professional Services leadership team

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Senior Manager, Professional Services

We’re looking for a strategic and execution-focused leader to oversee the delive...

Location

United States , Chicago

Salary:

159600.00 - 190598.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

7+ years in professional services, consulting, or customer success—ideally in SaaS or an AI/ML environment
2+ years of people management experience across delivery or project-based roles
Proven success leading hybrid delivery models (internal + partner/outsourced teams)
Experience with AI/ML products, data-driven implementations, or complex enterprise software
Strong operational background with tools like Salesforce, PSA systems (e.g., Mavenlink, Kantata, Rocketlane), and project management platforms
A strategic mindset paired with a bias for action, customer empathy, and an ability to scale programs with precision and care
Proof of eligibility to work in the United States is required

Job Responsibility

Lead Professional Services Delivery: Own the end-to-end quality of delivery for customer projects, whether led by internal teams or external partners
Manage and Develop Delivery Teams: Lead our Project Managers and Partner Services Managers—ensuring they’re aligned, empowered, and delivering results
Partner Across the Business: Collaborate closely with Sales and Customer Success to evangelize the value of Professional Services and identify strategic opportunities for engagement
Drive Cross-Functional Collaboration: Work with subject matter experts and Product leaders to evolve our delivery offerings and maximize impact for customers
Define What Success Looks Like: Help shape how we define a successful start with Fin (our AI agent), guiding customers toward measurable value early in their journey
Own Key Metrics: Track and improve attach rate, time-to-value, team utilization, partner delivery quality, and customer satisfaction (NPS, CSAT)
Scale Partner Delivery Excellence: Collaborate with our Partnerships team to grow partner capabilities and introduce scalable enablement programs rooted in Intercom’s methodology
Represent Professional Services: Act as a go-to resource for prospects and customers who want to understand how our services accelerate success
Drive Operational Rigor: Build and refine scalable processes for project planning, resource allocation, milestone tracking, and risk management
Contribute to Strategic Planning: Play a key role in shaping our services forecast, delivery model, and long-term strategy as part of the Professional Services leadership team

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Senior Manager, Professional Services & BPO

The Senior Manager of Professional Services & BPO will lead the development of t...

Location

United States of America , Parsippany

Salary:

140000.00 - 180000.00 USD / Year

avis budget group

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
Master’s degree or MBA preferred
7+ years of progressive procurement experience, with expertise in professional services, IT, P2P, and administrative cost categories
Experience managing large-scale procurement portfolios ($250MM+)
Demonstrated success in building, aligning, and executing global sourcing strategies
Strong negotiation and contracting expertise, with proven results in risk management and cost optimization
Excellent stakeholder engagement and collaboration skills in a global, matrixed environment
Strong analytical, communication, and leadership abilities

Job Responsibility

Develop and implement comprehensive, globally aligned sourcing strategies for professional services and BPO categories
Ensure the development of agreements and supplier relationships that mitigate risks related to market volatility, regulatory compliance, currency fluctuations, and operational dependencies
Manage supplier relationships using Supplier Relationship Management (SRM) best practices to maximize value in cost, service, and quality
Deliver business-aligned savings goals and other procurement KPIs
Support the development and implementation of internationally standardized procurement practices
Drive cross-market best practice sharing and foster supplier partnerships that enhance global performance
Partner with internal stakeholders, including IT, Finance, HR, and Operations, to align strategies with business priorities
Monitor supplier performance and ensure adherence to contractual obligations, service-level agreements, and compliance requirements
Identify and proactively mitigate supply chain and vendor risks impacting business continuity or costs
Develop, track, and report on procurement KPIs to measure efficiency, compliance, and value delivery

What we offer

Paid time off
401K retirement plan with company matched contributions
Access to Medical, Dental, Vision, Life and Disability insurance
Eligible to elect other voluntary benefits including Group Legal, Identity Theft, Insurance, FSA, additional life insurance coverages
Contribute up to $260 as a tax-free benefit for public transportation or parking expenses
Employee discounts, including discounted prices on purchase of Avis / Budget cars
Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service, and more

Fulltime

Senior Professional Services Manager

The Senior Professional Services Manager (SPSM) is accountable for the overall s...

Location

United States , Virtual, Ohio

Salary:

151350.00 - 277000.00 USD / Year

EdTech Jobs

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent experience
7 years of consultative professional services sales and delivery with a proven track record of managing large-scale projects and client engagements
Or 11 years of consultative professional services sales and delivery experience
Consulting, Consultative Sales or Project Management experience with large enterprise cross-brand projects, including 5 years hands-on experience with one or more ITS domains
Demonstrated experience leading advanced and complex technology projects in support of business initiatives
Proven ability to understand clients’ business challenges, build trusted advisor relationships, and lead business and strategy discussions with clients
Ability to engage in difficult conversations with pre-sales, project teams and clients on issues, risks and escalations, up to and including executive conversations
Develop longer-range project plans and schedules to complete complex projects or new solution/product development
Strong interpersonal and communication skills, with the ability to build relationships at all levels of the organization and with clients
Ability to manage multiple priorities and deliver results in a fast-paced environment

Job Responsibility

Client Relationship Management: Establish and maintain strong relationships with key stakeholders within CDW and clients
Understand client business objectives, challenges, and expectations
Understand and participate in activities related to account planning
Execution and coordination of client business reviews
Engagement Leadership: Assist in leading the end-to-end cycle of professional services engagements
Support in defining project scopes, set timelines, and ensuring that projects are executed efficiently and effectively
Multi-practice services engagement and resource alignment
Team Mentorship and Development: Mentor a team of sales professionals, pre-sales services consultants and project managers
Conduct continuous improvement reviews and provide guidance to team members
Service Design and Development: Collaborate with clients and pre-sales to design tailored service solutions

What we offer

Annual bonus target of 25% subject to terms and conditions of plan

Fulltime

Senior Category Manager - Professional Services

Location

United States , Phoenix

Salary:

Not provided

Blue Cross Blue Shield of Arizona

Expiration Date

Until further notice

Requirements

5 years of experience in procurement lifecycle, including requirement gathering, contracting, and post-purchase vendor management
5 years of experience of the procurement operation functions including transaction management, sourcing, and pricing analytics
High-School Diploma or GED in field of study

Job Responsibility

Ownership of assigned category including, spend analytics, category and supplier performance management, risk identification, analysis, and mitigation
Partner with internal stakeholders to understand business needs and align procurement strategies
Strategic engagement with supplier communities to develop and implement initiatives that enable profitable growth
Develop category and market expertise that allows the organization to effectively compete in target market segments
this includes market trends and competitive analysis, as inputs to the development of our assortment strategy
Leverage market intelligence to validate and benchmark costs and competitive pricing
Develop product pricing/costing models that demonstrate value, impact, and opportunity
Lead RFx processes, contract negotiations and supplier selection, ensuring cost effectiveness & value add
Manage on-going supplier relationships and execute supplier performance management initiatives in accordance with standards and guidelines and in collaboration with business partners
Manage multiple projects and initiatives within assigned categories with the ability to meet defined timelines and provide proactive status communication to business partners

Fulltime

Professional Services Senior Project Manager

We are seeking a Professional Services Senior Project Manager to lead, control a...

Location

India , Gurgaon

Salary:

Not provided

Rackspace

Expiration Date

Until further notice

Requirements

PMP/Prince2 (Practitioner) certification (minimum)
Working knowledge/certification in one or more additional project management methodologies: PMP, PRINCE2, Foundation and Expert level certification in Azure / AWS/ GCP
Understanding of Agile mythologies and Principles
8+ Years of Project Management experience in successfully delivering Cloud Transformation Projects incl. DC Migrations, Applications Modernization, DevOps Transformation, and Software Development using cloud native technologies of AWS/AZURE/GCP
Technical conversational knowledge in the following areas: Cloud Migration Strategy and Methodology, Data centre strategy & operations, capacity, utilisation, performance backup, storage, disaster recovery, migration & consolidation, Applications Modernization, IT Service Management and Service Delivery
Should have relevant experience in managing Medium and large project / Program
Proven ability to organise and execute projects in a consistent, repeatable and reliable manner
Excellent time management, communications, decision making, presentation, human relations and organization skills
Able to resolve problems in a timely manner
Ability to communicate technical information and ideas so others will understand

Job Responsibility

Engage Rackspace and client stakeholders in gathering and documenting requirements that solve a customer’s pain point or objectives through project outcomes and benefits realization
Manage project profitability, revenue, margins and utilization by pro-active forecasting and escalating any potential scope change / new revenue opportunities
Maintain commercial responsibility for the project whilst building relationships with the customer to identify new opportunities to help them with their business problems
Effectively manage resources whether directly or indirectly to achieve goals by enhancing trust and cooperation
Escalates any conflicting resource requirements that may affect delivery in a timely manner
Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations
Contribute to the refinement of the Rackspace Professional Services methodology
Provide FANATICAL EXPERIENCE by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike
Ability to travel as required
Effectively leads, drives and executes projects using Waterfall methodology in order to achieve outcomes that meet the customer’s success criteria

Fulltime

Senior Strategic Sourcing Manager, Professional Services

As the Senior Strategic Sourcing Manager, Professional Services, you will lead t...

Location

United States , San Francisco

Salary:

182000.00 - 202000.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

10+ years of experience in strategic sourcing, procurement, or vendor management, ideally in Professional Services, Human Capital, Outsourcing, or related categories
Bachelor's Degree
12+ years of experience in global strategic sourcing or indirect procurement
Strong understanding of professional services and delivery models, pricing strategies, supplier performance management, and cost modeling
Demonstrated ability to lead RFI/RFP processes, contract negotiations, and supplier business reviews
Excellent communication and relationship-building skills
able to influence without directing at all levels
Track record of driving cost savings while improving service quality and operational reliability
MBA, JD, or advanced degree in Finance, or Business is a bonus
Demonstrated ability to build and implement strategic sourcing category plans that foster cross-functional alignment, elevate category influence, and deliver measurable impact

Job Responsibility

Help lead Uber’s Professional Services Sourcing Strategy: Oversee portfolio planning, lead complex negotiations, and manage supplier partner performance worldwide
Optimize Professional Services: Develop sourcing strategies to ensure Uber’s investments align with business growth, and cost efficiency
Cross-functional Collaboration: Partner with internal stakeholders and Business Units, to ensure alignment with Uber’s broader business goals. Build and maintain solid business partner relationships with high degrees of openness and transparency
Risk Management & Compliance: Ensure Uber’s interests are protected at all times, and we mitigate / minimize any and all risks

What we offer

Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
All full-time employees are eligible to participate in a 401(k) plan
Eligible for various benefits

Fulltime

Manager / Senior Manager - Financial Services Consulting - Information Technology

Location

Hong Kong , Hong Kong

Salary:

Not provided

Forvis Mazars

Expiration Date

Until further notice

Requirements

University degree majoring in Finance, Accounting, Business, Legal, Information Systems, Computer Science/ Engineering or related subjects
Minimum 4-5 years’ experience gained in professional services firms, commercial banks or other financial institute experience will be an advantage
Demonstrate good analytical, problem solving and presentation skills. Flexible, self-starter possessing intellectual curiosity. Effective time and project management with excellent interpersonal skills
Keen on career development on any of the following areas: financial services regulatory consulting, compliance, governance and internal controls, risk management, operational / technology risk management, business & system processes review, internal audit, cyber-security and business consulting
Interested in gaining experience in any of the following industries: Banking and capital markets (client on-boarding / KYC / AML / investment product suitability and other regulatory compliance, front office activities in products / sales channels, middle and/or back office control, operational / technology risk management – commercial banking, private banking, investment banking)
Asset management (distribution channels, controls and processes – prime brokerage, fund administration, fund management (retail, institutional, and/or real estate / private equity, etc.))
Digital asset management/ trading (Cybersecurity, custodian management, licensing requirements)
Insurance (underwriting, claims, reserving, Solvency II, policy administration systems – general or life insurance)
Payment industry (Cybersecurity, settlement and clearing)
Ability to identify and assess business process controls and linkage to IT systems

Job Responsibility

Lead a client-centric advisory team in financial services industry
Support the development on consulting engagement plans and project approaches, analyse client’s current business processes and understanding the risk management environment for financial institutions
Support the planning, execution and delivery of consulting engagements covering regulatory, operational and IT advisory with FS clients in areas such as client onboarding, KYC, AML, system architecture/ pre- or post-implementation, reviews
IT regulatory & licensing reviews (e.g. cybersecurity requirements on C-RAF and iCAST requirements, IS guideline, MCRA membership application, etc.)
Utilise your skills in the areas of structured problem solving, business analysis, analytics, design thinking and lean process improvement to help our FS clients drive profitability and performance through their business operations
Use of technology and data including FinTech/ RegTech/ InsuTech innovation with respect to financial institutions to promote innovation and achieve regulatory compliance
Support change management including the revision or formulation of new policies, systems and controls aligned with regulatory requirements and regulators’ expectations
Plan, execute and communicate with engagement stakeholders of the financial institutions
Identify current and emerging trends of regulatory requirements for the financial services sector in Hong Kong, Singapore, Mainland China and other Asian markets and global regulatory expectations

What we offer

medical and dental insurance
life insurance
a 5-day working week
discretionary performance bonus
birthday leave
marriage leave

Fulltime

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Senior Manager, Professional Services

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