CrawlJobs Logo

Senior Manager, Professional Services & BPO

avisbudgetgroup.com Logo

avis budget group

Location Icon

Location:
United States of America , Parsippany

Category Icon
Category:

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

140000.00 - 180000.00 USD / Year

Job Description:

The Senior Manager of Professional Services & BPO will lead the development of the global sourcing strategy and supplier strategy for Avis Budget Group’s professional services and business process outsourcing (BPO) spend across all Avis locations with key stakeholders in the United States (New Jersey, Virginia, Oklahoma) and Europe (Hungary). This role is responsible for designing and supporting the execution of globally aligned strategies, ensuring competitive and risk-mitigated contracts, and building supplier relationships to deliver cost savings, service excellence, and innovation.

Job Responsibility:

  • Develop and implement comprehensive, globally aligned sourcing strategies for professional services and BPO categories
  • Ensure the development of agreements and supplier relationships that mitigate risks related to market volatility, regulatory compliance, currency fluctuations, and operational dependencies
  • Manage supplier relationships using Supplier Relationship Management (SRM) best practices to maximize value in cost, service, and quality
  • Deliver business-aligned savings goals and other procurement KPIs
  • Support the development and implementation of internationally standardized procurement practices
  • Drive cross-market best practice sharing and foster supplier partnerships that enhance global performance
  • Partner with internal stakeholders, including IT, Finance, HR, and Operations, to align strategies with business priorities
  • Monitor supplier performance and ensure adherence to contractual obligations, service-level agreements, and compliance requirements
  • Identify and proactively mitigate supply chain and vendor risks impacting business continuity or costs
  • Develop, track, and report on procurement KPIs to measure efficiency, compliance, and value delivery

Requirements:

  • Bachelor’s degree required
  • Master’s degree or MBA preferred
  • 7+ years of progressive procurement experience, with expertise in professional services, IT, P2P, and administrative cost categories
  • Experience managing large-scale procurement portfolios ($250MM+)
  • Demonstrated success in building, aligning, and executing global sourcing strategies
  • Strong negotiation and contracting expertise, with proven results in risk management and cost optimization
  • Excellent stakeholder engagement and collaboration skills in a global, matrixed environment
  • Strong analytical, communication, and leadership abilities
What we offer:
  • Paid time off
  • 401K retirement plan with company matched contributions
  • Access to Medical, Dental, Vision, Life and Disability insurance
  • Eligible to elect other voluntary benefits including Group Legal, Identity Theft, Insurance, FSA, additional life insurance coverages
  • Contribute up to $260 as a tax-free benefit for public transportation or parking expenses
  • Employee discounts, including discounted prices on purchase of Avis / Budget cars
  • Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service, and more

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Manager, Professional Services & BPO

Program & Customer Manager – Global Accounts

The Program & Customer Manager – Global Accounts acts as the central orchestrato...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in program management, account management, or customer-facing business leadership roles
  • Proven experience managing multinational or large, complex enterprise accounts across regions
  • Strong exposure to BPO, IT services, or professional services environments
  • Demonstrated success in scaling global programs, launching new delivery operations, and managing cross-regional teams
  • Prior experience working with US-based and global enterprise clients is mandatory
  • Commercial awareness and customer centricity
  • Fluency in English is essential
  • Willingness and flexibility for extensive international travel, including frequent travel to the United States
  • Ability to work across multiple time zones and support global stakeholders
  • Comfortable operating in ambiguous, fast-evolving environments with high ownership
Job Responsibility
Job Responsibility
  • Own end-to-end program oversight for a large, complex multinational account across all regions
  • Align client’s global objectives with regional execution plans to ensure consistency, quality, and scalability
  • Manage the demand/supply equation for professional services resources
  • Manage the recruitment process and performance improvement plans for all professional services resources
  • Manage cross-regional dependencies, risks, and delivery interlocks across time zones
  • Drive revenue growth, account expansion, and operational scalability through strong program leadership
  • Support broader global program initiatives
  • Build, manage, and sustain strong, long-term relationships with senior client stakeholders, including C-suite and executive decision-makers
  • Act as the primary escalation and governance owner for the client globally
  • Organise and drive executive reviews, steering committees, and strategic discussions with client leadership
  • Fulltime
Read More
Arrow Right

Senior Healthcare Sales Executive

The Senior Healthcare Sales Executive role at NTT DATA focuses on driving IT sal...
Location
Location
United States , New Jersey
Salary
Salary:
122400.00 - 250000.00 USD / Year
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree
  • Minimum of 10 years of experience in IT Services sales and/or professional services sales
  • Minimum of 5 years of experience selling into enterprise Life Science clients
  • 10+ years of IT Sales experience in the Managed Services/Professional Services space
  • Strong relationships in the Life Sciences industry
  • Deep understanding of Information Technology and Digital Solutions sales and technology and/or professional services sales
  • History of success in a sales hunter role with a demonstrated ability to acquire net new logos
  • Deep understanding of IT managed and professional services and ability to articulate the value proposition to clients
  • Creatively sell into large national Life Science accounts and ability to demonstrate successful deal closures
  • Requires strategic agility to interface and successfully influence C-level executives within the customer organization
Job Responsibility
Job Responsibility
  • Sells complex managed services, full IT Outsourcing solutions, application services, and industry vertical solutions to include things like regulatory compliance solutions, digital solutions, mobile solutions, transformational services and application management/support, digital workplace services, Business Process Outsourcing (BPO), etc
  • This is primarily a hunter-type sales role to generate, qualify, and close new business at the C-Suite decision maker level
What we offer
What we offer
  • medical, dental, and vision insurance
  • flexible spending or health savings account
  • life and AD&D insurance
  • short and long term disability coverage
  • paid time off
  • employee assistance
  • participation in a 401k program with company match
  • additional voluntary or legally-required benefits
  • Fulltime
Read More
Arrow Right

BPO Customer Care Senior Representative

The Senior BPO Customer Care Representative will manage inbound customer calls r...
Location
Location
Philippines , Quezon
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication skills, both verbal and written
  • Fluent in English
  • Demonstrated analytical and problem-solving skills
  • Demonstrated ability to work within time constraints
  • Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
  • Positive attitude and demonstrated ability to perform in a team-based environment
  • Professional and pleasant telephone manner
  • Must have flexibility and willingness to work rotational shifts, including overnights and weekends
  • Experience working in a call center environment specifically in a customer service role
  • Previous Financial Services experience would be considered an asset
Job Responsibility
Job Responsibility
  • Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support
  • Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
  • In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
  • Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
  • Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
  • Remain current on program information and business initiatives, as well as corporate products and processes
  • Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
  • Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
  • Accurately complete appropriate documentation for each transaction
  • End each call by completing all required activity in order to fulfill customer requests
Read More
Arrow Right

Bpo customer care senior associate

The Senior Customer Care Associate will manage inbound customer calls related to...
Location
Location
Philippines , Quezon City
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication skills, both verbal and written
  • Fluent in English
  • Demonstrated analytical and problem-solving skills
  • Demonstrated ability to work within time constraints
  • Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
  • Positive attitude and demonstrated ability to perform in a team-based environment
  • Professional and pleasant telephone manner
  • Must have flexibility and willingness to work rotational shifts, including overnights and weekends
  • Experience working in a call center environment specifically in a customer service role
  • Previous Financial Services experience would be considered an asset
Job Responsibility
Job Responsibility
  • Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 & 2 online support
  • Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
  • In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
  • Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
  • Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
  • Remain current on program information and business initiatives, as well as corporate products and processes
  • Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
  • Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
  • Accurately complete appropriate documentation for each transaction
  • End each call by completing all required activity in order to fulfill customer requests
Read More
Arrow Right

BPO Customer Care Senior Associate

The Senior Customer Care Associate is responsible for managing inbound customer ...
Location
Location
Philippines , Quezon city
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication skills, both verbal and written
  • Fluent in English
  • Demonstrated analytical and problem-solving skills
  • Demonstrated ability to work within time constraints
  • Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
  • Positive attitude and demonstrated ability to perform in a team-based environment
  • Professional and pleasant telephone manner
  • Must have flexibility and willingness to work rotational shifts, including overnights and weekends
  • Experience working in a call center environment specifically in a customer service role
Job Responsibility
Job Responsibility
  • Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 & 2 online support
  • Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
  • In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
  • Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
  • Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
  • Remain current on program information and business initiatives, as well as corporate products and processes
  • Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
  • Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
  • Accurately complete appropriate documentation for each transaction
  • End each call by completing all required activity in order to fulfill customer requests
Read More
Arrow Right

BPO Customer Care Senior Representative

The Customer Care Specialist role involves managing inbound calls and providing ...
Location
Location
Philippines , Quezon City
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication skills, both verbal and written
  • Fluent in English
  • Demonstrated analytical and problem-solving skills
  • Demonstrated ability to work within time constraints
  • Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
  • Positive attitude and demonstrated ability to perform in a team-based environment
  • Professional and pleasant telephone manner
  • Must have flexibility and willingness to work rotational shifts, including overnights and weekends
  • Experience working in a call center environment specifically in a customer service role
Job Responsibility
Job Responsibility
  • Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support
  • Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
  • In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
  • Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
  • Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
  • Remain current on program information and business initiatives, as well as corporate products and processes
  • Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
  • Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
  • Accurately complete appropriate documentation for each transaction
  • End each call by completing all required activity in order to fulfill customer requests
  • Fulltime
Read More
Arrow Right

Sr. Procurement Consultant

We are seeking a highly collaborative and strategic Vendor Management & Strategi...
Location
Location
United States , Milwaukee
Salary
Salary:
Not provided
tier4group.com Logo
Tier4 Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Business, Accounting/Finance, MIS, Engineering, or a related field, or an equivalent combination of education and experience
  • 3–5 years of experience in category management, strategic sourcing, and vendor management
  • Experience supporting technology and/or services procurement preferred
  • Proven ability to develop creative and effective solutions to complex business challenges
  • Demonstrated experience analyzing strategic issues and advising senior leaders on recommendations and outcomes
  • Strong relationship‑building skills with internal stakeholders, external clients, and vendors
  • ability to cultivate professional networks
  • Excellent problem‑solving and critical‑thinking skills
  • Superior verbal and written communication skills
  • Location within the greater Milwaukee metro area preferred
Job Responsibility
Job Responsibility
  • Accountable for the execution of all processes and procedures across the entire vendor lifecycle, including contract development, negotiation, execution, and post‑signature management
  • Partner with business leaders and functional stakeholders to identify vendor management opportunities and initiatives that balance risk and maximize supplier value
  • Strategic Sourcing: Support multiple spend category strategies and sourcing engagement models
  • oversee key strategic sourcing initiatives
  • execute RFx activities and negotiate technology and service agreements (e.g., Licensing, SaaS, BPO)
  • Contract Lifecycle Management: Direct the evaluation, selection, transition, and ongoing monitoring of contractual agreements
  • Vendor Risk Management: Lead due diligence efforts to prevent, mitigate, and manage vendor risk
  • collaborate with stakeholders to develop and implement vendor risk mitigation strategies
  • Relationship Management: Measure and monitor vendor performance
  • ensure effective vendor partnerships
What we offer
What we offer
  • Competitive Rates
  • Benefits
  • free daily lunch when onsite
Read More
Arrow Right

Senior Manager, Customer Support

Senior Manager, Customer Support to provide strategic leadership for our growing...
Location
Location
United States
Salary
Salary:
130000.00 USD / Year
tyfone.com Logo
Tyfone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8 to 12 years experience of scaling customer support teams to meet ambitious company goals, ideally in a startup environment
  • Deep understanding of customer service operations including the service journey, performance management, staffing, and capacity planning
  • Passion for empowering the team to provide a 5-star customer experience, every time
  • Proven track record of building, leading, and mentoring high-functioning teams and individuals
  • Experience working with Business Process Outsourcing (BPO) firms to supplement internal resources and provide flexibility to scale support operations
  • Experience with CRMs and other customer management tools and platform systems to drive efficiencies (Salesforce Service Cloud preferred)
  • Strong quantitative skills, with the ability to use data to drive decision-making
  • Keen problem-solving abilities and a bias-towards-action approach
  • Ability to operate both with a strategic lens and no hesitation to roll up your sleeves
  • Experience in and leveraging AI in Support is a must
Job Responsibility
Job Responsibility
  • Lead Tyfone’s high-performing, 24/7/365 Customer Support organization by focusing on technology, process, and people
  • Define, own, and drive adherence to our customer support success metrics and KPIs
  • Establish and lead a regular cadence of strategic touchpoints and business reviews with key client stakeholders to ensure Tyfone is meeting their evolving digital banking needs
  • Serve as the ultimate point of contact for critical client issues, personally managing high-stakes escalations ensuring immediate action and transparent communication
  • Build and nurture a vibrant customer support team, fostering a culture of ownership, empathy, and continuous improvement
  • Attract, hire, and develop top talent, ensuring strong team cohesion and knowledge retention
  • Champion professional development opportunities for your team, empowering them to deliver exceptional service
  • Work cross-functionally to ensure the customer service experience is considered at every step, whether in product development, customer onboarding, or retention
  • Design and implement effective customer support processes and policies, optimizing workflows for maximum efficiency and resolution
  • Using AI, leverage data and analytics to identify trends, track performance, and drive targeted improvements in customer satisfaction
  • Fulltime
Read More
Arrow Right