CrawlJobs Logo

Senior Manager, Professional Services & BPO

United States of America, Parsippany 140000.00 - 180000.00 USD / Year · Job Posted February 20, 2026
Apply Position
Job Link Share

Job Description

The Senior Manager of Professional Services & BPO will lead the development of the global sourcing strategy and supplier strategy for Avis Budget Group’s professional services and business process outsourcing (BPO) spend across all Avis locations with key stakeholders in the United States (New Jersey, Virginia, Oklahoma) and Europe (Hungary). This role is responsible for designing and supporting the execution of globally aligned strategies, ensuring competitive and risk-mitigated contracts, and building supplier relationships to deliver cost savings, service excellence, and innovation.

Job Responsibility

  • Develop and implement comprehensive, globally aligned sourcing strategies for professional services and BPO categories
  • Ensure the development of agreements and supplier relationships that mitigate risks related to market volatility, regulatory compliance, currency fluctuations, and operational dependencies
  • Manage supplier relationships using Supplier Relationship Management (SRM) best practices to maximize value in cost, service, and quality
  • Deliver business-aligned savings goals and other procurement KPIs
  • Support the development and implementation of internationally standardized procurement practices
  • Drive cross-market best practice sharing and foster supplier partnerships that enhance global performance
  • Partner with internal stakeholders, including IT, Finance, HR, and Operations, to align strategies with business priorities
  • Monitor supplier performance and ensure adherence to contractual obligations, service-level agreements, and compliance requirements
  • Identify and proactively mitigate supply chain and vendor risks impacting business continuity or costs
  • Develop, track, and report on procurement KPIs to measure efficiency, compliance, and value delivery

Requirements

  • Bachelor’s degree required
  • Master’s degree or MBA preferred
  • 7+ years of progressive procurement experience, with expertise in professional services, IT, P2P, and administrative cost categories
  • Experience managing large-scale procurement portfolios ($250MM+)
  • Demonstrated success in building, aligning, and executing global sourcing strategies
  • Strong negotiation and contracting expertise, with proven results in risk management and cost optimization
  • Excellent stakeholder engagement and collaboration skills in a global, matrixed environment
  • Strong analytical, communication, and leadership abilities

What we offer

  • Paid time off
  • 401K retirement plan with company matched contributions
  • Access to Medical, Dental, Vision, Life and Disability insurance
  • Eligible to elect other voluntary benefits including Group Legal, Identity Theft, Insurance, FSA, additional life insurance coverages
  • Contribute up to $260 as a tax-free benefit for public transportation or parking expenses
  • Employee discounts, including discounted prices on purchase of Avis / Budget cars
  • Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service, and more

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Senior Manager, Professional Services & BPO

8 matching positions

Bpo Senior Director

We are seeking a dynamic and highly experienced Senior Director to lead our BPS ...
Location
Location
United States , Lincoln
Salary
Salary:
160000.00 USD / Year
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 15 years of relevant industry experience with increasing levels of responsibility
  • 7 years of managerial or leadership experience overseeing teams or departments
  • Undergraduate degree or equivalent combination of education and experience
  • Demonstrated experience leading large-scale client programs and business operations
  • Expertise in project management, consulting methodologies, and operational execution
  • Graduate degree (MBA or related field)
  • Experience within the BPS BFS domain or related financial services sectors
  • Must Pass Drug screen
  • Must Pass a background check with Education check and employment verification check
Job Responsibility
Job Responsibility
  • Provide direction, guidance, and oversight for operations, administration, and results across a major department or multiple departments
  • Establish operational objectives for managers and professional teams across assigned business areas
  • Develop and execute comprehensive strategic and operational business plans for the department
  • Make critical decisions that directly impact financial operations, performance, and business outcomes
  • Advise executive leadership teams on evolving market conditions and needed internal adjustments
  • Lead and manage staff for large, complex client engagements within the BFS industry
  • Demonstrate exceptional leadership, interpersonal ability, and client relationship management
  • Act as a business leader for new business development, sales support, and delivery of new client engagements
  • Serve as an internal and external expert in addressing complex organizational business challenges
  • Model exceptional communication, influence, and leadership capabilities
What we offer
What we offer
  • medical insurance
  • dental insurance
  • vision insurance with employer contribution
  • flexible spending or health savings account
  • life and AD&D insurance
  • short- and long-term disability coverage
  • paid time off
  • employee assistance
  • participation in a 401k program with company match
  • Fulltime
Read More
Arrow Right

BPO Senior Director

We are looking for a result-driven Customer Service Director responsible for end...
Location
Location
Philippines , Manila
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 15 years relevant experience
  • 10 years managerial/leadership experience
  • Operations position with P&C and or Life Insurance background
  • Expert knowledge, understanding and application of project management principles and methodologies
  • Advanced budgeting, business financial and P&L skills
  • Advanced ability to develop comprehensive and complex operational and strategic plans
Job Responsibility
Job Responsibility
  • Responsible for end to end process delivery for a large Life and Annuity Insurance Contact Center Program
  • Responsible for stabilizing of the transitioned processes and for developing operational and tactical plans to ensure adherence to SLAs
  • Responsible for monitoring and managing a Contact center team of Managers, Supervisors and Customer Service Associates to achieve the organization’s objectives and customer service performance
  • Responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum
  • Create a cohesive team that works efficiently together to maximize the service team's potential
  • Provides direction and guidance for operations, administration and results for a major department or multiple departments within a function or work area
  • Establishes operational objectives for managers and/or teams of professionals across assigned areas
  • Develops and executes strategic and operational business plans for the department
  • Responsible for decisions impacting financial operation
  • Manages the staff of large client engagements
Read More
Arrow Right

Senior Manager, Customer Support

Senior Manager, Customer Support to provide strategic leadership for our growing...
Location
Location
United States
Salary
Salary:
130000.00 USD / Year
tyfone.com Logo
Tyfone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8 to 12 years experience of scaling customer support teams to meet ambitious company goals, ideally in a startup environment
  • Deep understanding of customer service operations including the service journey, performance management, staffing, and capacity planning
  • Passion for empowering the team to provide a 5-star customer experience, every time
  • Proven track record of building, leading, and mentoring high-functioning teams and individuals
  • Experience working with Business Process Outsourcing (BPO) firms to supplement internal resources and provide flexibility to scale support operations
  • Experience with CRMs and other customer management tools and platform systems to drive efficiencies (Salesforce Service Cloud preferred)
  • Strong quantitative skills, with the ability to use data to drive decision-making
  • Keen problem-solving abilities and a bias-towards-action approach
  • Ability to operate both with a strategic lens and no hesitation to roll up your sleeves
  • Experience in and leveraging AI in Support is a must
Job Responsibility
Job Responsibility
  • Lead Tyfone’s high-performing, 24/7/365 Customer Support organization by focusing on technology, process, and people
  • Define, own, and drive adherence to our customer support success metrics and KPIs
  • Establish and lead a regular cadence of strategic touchpoints and business reviews with key client stakeholders to ensure Tyfone is meeting their evolving digital banking needs
  • Serve as the ultimate point of contact for critical client issues, personally managing high-stakes escalations ensuring immediate action and transparent communication
  • Build and nurture a vibrant customer support team, fostering a culture of ownership, empathy, and continuous improvement
  • Attract, hire, and develop top talent, ensuring strong team cohesion and knowledge retention
  • Champion professional development opportunities for your team, empowering them to deliver exceptional service
  • Work cross-functionally to ensure the customer service experience is considered at every step, whether in product development, customer onboarding, or retention
  • Design and implement effective customer support processes and policies, optimizing workflows for maximum efficiency and resolution
  • Using AI, leverage data and analytics to identify trends, track performance, and drive targeted improvements in customer satisfaction
  • Fulltime
Read More
Arrow Right

Senior Manager, Procurement

SimpliSafe is building a next-generation Go-to-Market (GTM) organization, and we...
Location
Location
United States , Boston
Salary
Salary:
164000.00 - 241000.00 USD / Year
simplisafe.com Logo
SimpliSafe
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of strategic sourcing experience, ideally supporting GTM functions (marketing, sales, service operations) at a high-growth B2C or B2B company
  • Proven ability to build relationships at all organizational levels, including C-suite partners
  • Demonstrated expertise negotiating complex commercial agreements (SaaS, BPO, media, agencies, analytics, or similar)
  • Meticulous attention to detail combined with the ability to see the forest through the trees and turn analysis into actionable recommendations
  • Exceptional communication, executive-level presentation, and interpersonal skills
  • Strong change management skills - ability to influence without authority, drive new behaviors, and navigate ambiguity
  • Effective project manager with the ability to own and deliver initiatives end-to-end with minimal supervision
  • Financial and analytical acumen with the ability to analyze complex spend categories, evaluate investments, model scenarios, and articulate trade-offs to senior stakeholders
  • MBA or relevant master’s degree is a plus
Job Responsibility
Job Responsibility
  • Develop deep partnerships across GTM leadership, aligning sourcing strategies with functional priorities and broader company goals
  • Create, prioritize, and execute category strategies and procurement project pipelines with a focus on value creation (savings and cost avoidance), speed, innovation, and risk mitigation
  • Become the internal subject-matter expert across categories such as media, creative agencies, martech/adtech platforms, professional services, data providers, and BPO/outsourcing partners
  • Lead RFx processes, present negotiation outcomes, build business cases, and influence budget owners and senior leadership through data-driven recommendations
  • Serve as a visible and credible champion of strategic procurement within a fast-moving commercial organization
  • Drive adoption of procurement best practices through influence rather than mandate, helping stakeholders move quickly while improving compliance and governance
  • Collaborate with teams across the CFO Org to streamline workflows, enhance spend visibility, increase speed-to-market, and strengthen cross-functional execution
What we offer
What we offer
  • A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
  • A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
  • Free SimpliSafe system and professional monitoring for your home
  • Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change
  • Participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits
  • Fulltime
Read More
Arrow Right

Senior Operations Manager

Responsible for managing contact center operations activities including day-to-d...
Location
Location
United States , Nashville, TN; Atlanta, GA; Charlotte, NC
Salary
Salary:
70000.00 USD / Year
helpware.com Logo
Helpware
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Five (5) to Eight (8) years experience in a Managerial capacity or Two (2) to three (3) years' experience in a operations managerial capacity in Call Center Operations, Customer Service, Business Process Outsourcing, or Telecommunications
  • Expertise in call center operations, financial management, and organization required
  • Proficiency with MS Office applications or Google Suite Applications (i.e. MS Word, Excel, PowerPoint, etc...) and other call center-specific software / systems (i.e. CMS/IEX, Nice, Verint, Blue Pumpkin, etc.)
  • Client relations
  • Leadership and people-management skills
  • Project management skills
  • Excellent oral and written English communication skills with professional communication skills both verbal and written business correspondence
  • Excellent financial, planning, organizing and coordination skills
  • Adaptive to changing work schedules and working hours
  • Active listening skills
Job Responsibility
Job Responsibility
  • Ensures the profitability of multiple programs / accounts / LOB's by ensuring the attainment of client-specific KPIs and targets
  • Has full P&L responsibility for all programs / accounts / LOB's managed and supported
  • Maintains cordial and effective working relations with external clients and serves as the primary interface of clients
  • Translates client requirements into action plans for the LOB's / accounts / programs
  • Establishes open and honest communication regarding all aspects of the accounts'/programs'/LOB's performance
  • Anticipates the needs of the clients proactively and acts on such requirements before they arise
  • Monitor's account / program / LOB performance as contributed by individual and team efforts to ensure that profitability and efficiency are maintained and improved
  • Conducts interval business reviews, ensuring that contract metrics and service level and KPI agreements are met
  • Ensures that individual and global metrics are consistently improving for the account / program / LOB
  • Upholds company policies as it relates to the program and drives for adherence to such policies
  • Fulltime
Read More
Arrow Right

BPO Customer Care Senior Representative

The Senior BPO Customer Care Representative will manage inbound customer calls r...
Location
Location
Philippines , Quezon
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication skills, both verbal and written
  • Fluent in English
  • Demonstrated analytical and problem-solving skills
  • Demonstrated ability to work within time constraints
  • Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
  • Positive attitude and demonstrated ability to perform in a team-based environment
  • Professional and pleasant telephone manner
  • Must have flexibility and willingness to work rotational shifts, including overnights and weekends
  • Experience working in a call center environment specifically in a customer service role
  • Previous Financial Services experience would be considered an asset
Job Responsibility
Job Responsibility
  • Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support
  • Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
  • In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
  • Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
  • Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
  • Remain current on program information and business initiatives, as well as corporate products and processes
  • Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
  • Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
  • Accurately complete appropriate documentation for each transaction
  • End each call by completing all required activity in order to fulfill customer requests
  • Fulltime
Read More
Arrow Right

Bpo Customer Care Senior Associate

Location
Location
Philippines , Quezon City
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication skills, both verbal and written
  • Fluent in English
  • Demonstrated analytical and problem-solving skills
  • Demonstrated ability to work within time constraints
  • Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
  • Positive attitude and demonstrated ability to perform in a team-based environment
  • Professional and pleasant telephone manner
  • Must have flexibility and willingness to work rotational shifts, including overnights and weekends
  • Experience working in a call center environment specifically in a customer service role
  • Previous Financial Services experience would be considered an asset
Job Responsibility
Job Responsibility
  • Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 & 2 online support
  • Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
  • In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
  • Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
  • Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
  • Remain current on program information and business initiatives, as well as corporate products and processes
  • Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
  • Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
  • Accurately complete appropriate documentation for each transaction
  • End each call by completing all required activity in order to fulfill customer requests
Read More
Arrow Right

BPO Customer Care Senior Representative

As a Customer Care, you will be responsible for handling inbound calls from exis...
Location
Location
Philippines , Quezon City
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication skills, both verbal and written
  • Fluent in English
  • Demonstrated analytical and problem-solving skills
  • Demonstrated ability to work within time constraints
  • Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
  • Positive attitude and demonstrated ability to perform in a team-based environment
  • Professional and pleasant telephone manner
  • Must have flexibility and willingness to work rotational shifts, including overnights and weekends
  • Experience working in a call center environment specifically in a customer service role
  • Previous Financial Services experience would be considered an asset.
Job Responsibility
Job Responsibility
  • Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support
  • Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
  • In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
  • Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
  • Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
  • Remain current on program information and business initiatives, as well as corporate products and processes
  • Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
  • Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
  • Accurately complete appropriate documentation for each transaction
  • End each call by completing all required activity in order to fulfill customer requests.
  • Fulltime
Read More
Arrow Right