Senior Manager, Professional Services & BPO Job at avis budget group (Parsippany)

New

Program & Customer Manager – Global Accounts

The Program & Customer Manager – Global Accounts acts as the central orchestrato...

Location

India , Bangalore

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

8+ years of experience in program management, account management, or customer-facing business leadership roles
Proven experience managing multinational or large, complex enterprise accounts across regions
Strong exposure to BPO, IT services, or professional services environments
Demonstrated success in scaling global programs, launching new delivery operations, and managing cross-regional teams
Prior experience working with US-based and global enterprise clients is mandatory
Commercial awareness and customer centricity
Fluency in English is essential
Willingness and flexibility for extensive international travel, including frequent travel to the United States
Ability to work across multiple time zones and support global stakeholders
Comfortable operating in ambiguous, fast-evolving environments with high ownership

Job Responsibility

Own end-to-end program oversight for a large, complex multinational account across all regions
Align client’s global objectives with regional execution plans to ensure consistency, quality, and scalability
Manage the demand/supply equation for professional services resources
Manage the recruitment process and performance improvement plans for all professional services resources
Manage cross-regional dependencies, risks, and delivery interlocks across time zones
Drive revenue growth, account expansion, and operational scalability through strong program leadership
Support broader global program initiatives
Build, manage, and sustain strong, long-term relationships with senior client stakeholders, including C-suite and executive decision-makers
Act as the primary escalation and governance owner for the client globally
Organise and drive executive reviews, steering committees, and strategic discussions with client leadership

Fulltime

New

Senior Sales Executive - Health Plan Vertical

The Senior Sales Executive in the Health Plan Vertical will focus on driving sal...

Location

United States , Indianapolis

Salary:

108500.00 - 250000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree
Minimum of 7 years of experience in IT Services sales and/or professional services sales
Minimum of 5 years of experience selling into enterprise Healthcare Payer clients
7+ years of IT Sales experience in the Managed Services/Professional Services space
Strong relationships in the Healthcare Payer industry
Deep understanding of Information Technology and Digital Solutions sales and technology and/or professional services sales
History of success in a sales hunter role with a demonstrated ability to acquire net new logos
A passion for improving healthcare and patient outcomes and recognized as an expert in the Healthcare Payer service solutions industry/industries
Deep understanding of IT managed and professional services and ability to articulate the value proposition to clients
Creatively sell into large national Healthplan accounts and ability to demonstrate successful deal closures

Job Responsibility

Sells complex managed services, full IT Outsourcing solutions, application services, and industry vertical solutions to include things like regulatory compliance solutions, digital solutions, mobile solutions, transformational services and application management/support, digital workplace services, Business Process Outsourcing (BPO), etc
This is primarily a hunter-type sales role to generate, qualify, and close new business at the C-Suite decision maker level

What we offer

medical, dental, and vision insurance
flexible spending or health savings account
life and AD&D insurance
short and long term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally-required benefits

Fulltime

Associate Director Training

Location

Egypt

Salary:

Not provided

Concentrix

Expiration Date

Until further notice

Requirements

7+ years of experience in Learning & Development or Operations
At least 3-4 years in a senior management role (managing other managers)
Proven track record in a BPO, Contact Center, or fast-paced SaaS environment with a focus on product/technical training
Extensive experience managing external client relationships, specifically regarding performance deliverables and onboarding strategies
Ability to interpret complex data sets (attrition, throughput, CSAT, speed to proficiency) to drive business decisions
Experience leading large-scale projects, such as site launches or global curriculum rollouts, using agile or waterfall methodologies
Deep understanding of Learning Management Systems (LMS) and modern instructional design methodologies (ADDIE, SAM, etc.)
Ability to move beyond daily firefighting to plan 6-12 months ahead
Strong communication skills with the ability to influence senior leadership and external stakeholders
Capable of navigating a high-pressure, constantly changing environment while maintaining team stability

Job Responsibility

Drive Training Strategy: Define and execute the long-term training vision, ensuring full alignment with product roadmaps, organizational goals, and client service level agreements (SLAs)
Oversee high-level resource planning and capacity management to ensure scalability for new client launches, product transitions, and seasonal ramps
Manage the training budget, analyze cost-per-hire/training, and utilize data analytics to measure Training ROI, ensuring maximum efficiency in delivery
Act as the primary escalation point for key enterprise clients regarding training performance
lead high-stakes business reviews (QBRs) and strategy sessions
Partner with Product, Operations, and Talent Acquisition to facilitate seamless product transitions and ensure the training function is integrated into the broader business lifecycle
Manage high-level conflicts or gaps between client expectations and internal delivery, negotiating solutions that protect the organization’s interests while maintaining client satisfaction
Direct the design framework for internal and external training programs
ensure content is scalable, compliant, and adapted for diverse learner needs (including virtual and self-paced models)
Utilize post-training evaluation data and performance metrics to identify curriculum gaps and drive systemic improvements in training efficacy

Bpo customer care senior associate

The Senior Customer Care Associate will manage inbound customer calls related to...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent communication skills, both verbal and written
Fluent in English
Demonstrated analytical and problem-solving skills
Demonstrated ability to work within time constraints
Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
Positive attitude and demonstrated ability to perform in a team-based environment
Professional and pleasant telephone manner
Must have flexibility and willingness to work rotational shifts, including overnights and weekends
Experience working in a call center environment specifically in a customer service role
Previous Financial Services experience would be considered an asset

Job Responsibility

Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 & 2 online support
Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
Remain current on program information and business initiatives, as well as corporate products and processes
Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
Accurately complete appropriate documentation for each transaction
End each call by completing all required activity in order to fulfill customer requests

Senior Sales Hunter

The Senior Sales Hunter will spearhead new business development in the Hi-Tech a...

Location

United States , Plano

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
MBA preferred
15+ years of B2B sales leadership experience, including ~5-10 years focused on F&A outsourcing, BPS/digital finance/analytics, or AI-enabled services targeting large BFSI organisations
Proven track record of hunting new business (not just account farming) and closing multi-million-dollar BPO deals in BFSI in U.S./North America
Deep understanding of Finance & Accounting processes (record-to-report, procure-to-pay, order-to-cash, financial close, FP&A) and how technology (RPA, AI/Generative AI, analytics) is disrupting them
~5 years of experience selling BPO services into BFSI or working in organisations offering outsourcing/ BPO /BPS/shared-services
~10 years of experience in consultative solution selling, articulate service/solution propositions, negotiating contracts
ability to engage and influence senior stakeholders at C-level
Excellent communication, presentation and interpersonal skills
rapid credibility with senior finance executives

Job Responsibility

Drive end-to-end new-business acquisition within the BFSI segment, targeting software, cloud, and consulting firms adopting service-as-software models to transform their operating and revenue structures
Lead the full sales cycle: build and maintain a robust pipeline, engage at senior-executive level (CFO, VP Finance/Operations, Head Digital/Analytics, Procurement), develop and present a compelling value proposition, negotiate and close complex multi-millions service contracts
Sell advanced BPAS/BPS solutions and next-gen AI/Analytics/Automation offerings (robotic process automation, Generative AI, near-real-time reporting, CFO cockpit dashboards) into professional services/hi-tech clients
Develop solution-led value propositions leveraging deep domain knowledge of F&A (record-to-report, procure-to-pay, order-to-cash, financial close, FP&A), professional services business models (billing, project-based revenue, subscription models) and hi-tech operating-model transformation
Design and execute account-opening strategies across North America: target list creation, outbound prospecting (cold-calling/LinkedIn outreach), coordinate internal marketing/lead-generation, craft proposals and RFP responses, manage competitive positioning
Partner with internal teams (delivery, solution architecture, marketing, operations) to shape winning proposals and ensure smooth transition from sale to delivery
Manage sales pipeline, maintain CRM system (e.g., Salesforce), produce monthly/quarterly forecast and sales reports
input to leadership on target alignment and business-process-services goals
Stay abreast of market trends in hi-tech/professional services, offshoring/BPS models, AI-in-finance disruption and competitive landscape, and use this insight to inform service-offering design
Travel domestically (and occasionally internationally) to meet prospects, attend industry events, engage with senior decision-makers, analysts and advisors

What we offer

A high-visibility role driving growth in a fast-moving digital-services organisation
Engagement with large BFSI clients at the forefront of finance transformation, AI adoption and professional-services evolution
Competitive base salary plus generous commission/bonus tied to new-business quotas

Fulltime

New

BPO Customer Care Senior Representative

The Customer Care Specialist (Tier 1) role involves managing inbound calls from ...

Location

Philippines , Metro Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent communication skills, both verbal and written
Fluent in English
Demonstrated analytical and problem-solving skills
Demonstrated ability to work within time constraints
Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
Positive attitude and demonstrated ability to perform in a team-based environment
Professional and pleasant telephone manner
Must have flexibility and willingness to work rotational shifts, including overnights and weekends
Experience working in a call center environment specifically in a customer service role

Job Responsibility

Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support
Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
Remain current on program information and business initiatives, as well as corporate products and processes
Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
Accurately complete appropriate documentation for each transaction
End each call by completing all required activity in order to fulfill customer requests

Fulltime

Senior Operations Manager

Responsible for managing contact center operations activities including day-to-d...

Location

United States , Nashville, TN; Atlanta, GA; Charlotte, NC

Salary:

70000.00 USD / Year

Helpware

Expiration Date

Until further notice

Requirements

Five (5) to Eight (8) years experience in a Managerial capacity or Two (2) to three (3) years' experience in a operations managerial capacity in Call Center Operations, Customer Service, Business Process Outsourcing, or Telecommunications
Expertise in call center operations, financial management, and organization required
Proficiency with MS Office applications or Google Suite Applications (i.e. MS Word, Excel, PowerPoint, etc...) and other call center-specific software / systems (i.e. CMS/IEX, Nice, Verint, Blue Pumpkin, etc.)
Client relations
Leadership and people-management skills
Project management skills
Excellent oral and written English communication skills with professional communication skills both verbal and written business correspondence
Excellent financial, planning, organizing and coordination skills
Adaptive to changing work schedules and working hours
Active listening skills

Job Responsibility

Ensures the profitability of multiple programs / accounts / LOB's by ensuring the attainment of client-specific KPIs and targets
Has full P&L responsibility for all programs / accounts / LOB's managed and supported
Maintains cordial and effective working relations with external clients and serves as the primary interface of clients
Translates client requirements into action plans for the LOB's / accounts / programs
Establishes open and honest communication regarding all aspects of the accounts'/programs'/LOB's performance
Anticipates the needs of the clients proactively and acts on such requirements before they arise
Monitor's account / program / LOB performance as contributed by individual and team efforts to ensure that profitability and efficiency are maintained and improved
Conducts interval business reviews, ensuring that contract metrics and service level and KPI agreements are met
Ensures that individual and global metrics are consistently improving for the account / program / LOB
Upholds company policies as it relates to the program and drives for adherence to such policies

Fulltime

Senior Manager, Procurement

SimpliSafe is building a next-generation Go-to-Market (GTM) organization, and we...

Location

United States , Boston

Salary:

164000.00 - 241000.00 USD / Year

SimpliSafe

Expiration Date

Until further notice

Requirements

8+ years of strategic sourcing experience, ideally supporting GTM functions (marketing, sales, service operations) at a high-growth B2C or B2B company
Proven ability to build relationships at all organizational levels, including C-suite partners
Demonstrated expertise negotiating complex commercial agreements (SaaS, BPO, media, agencies, analytics, or similar)
Meticulous attention to detail combined with the ability to see the forest through the trees and turn analysis into actionable recommendations
Exceptional communication, executive-level presentation, and interpersonal skills
Strong change management skills - ability to influence without authority, drive new behaviors, and navigate ambiguity
Effective project manager with the ability to own and deliver initiatives end-to-end with minimal supervision
Financial and analytical acumen with the ability to analyze complex spend categories, evaluate investments, model scenarios, and articulate trade-offs to senior stakeholders
MBA or relevant master’s degree is a plus

Job Responsibility

Develop deep partnerships across GTM leadership, aligning sourcing strategies with functional priorities and broader company goals
Create, prioritize, and execute category strategies and procurement project pipelines with a focus on value creation (savings and cost avoidance), speed, innovation, and risk mitigation
Become the internal subject-matter expert across categories such as media, creative agencies, martech/adtech platforms, professional services, data providers, and BPO/outsourcing partners
Lead RFx processes, present negotiation outcomes, build business cases, and influence budget owners and senior leadership through data-driven recommendations
Serve as a visible and credible champion of strategic procurement within a fast-moving commercial organization
Drive adoption of procurement best practices through influence rather than mandate, helping stakeholders move quickly while improving compliance and governance
Collaborate with teams across the CFO Org to streamline workflows, enhance spend visibility, increase speed-to-market, and strengthen cross-functional execution

What we offer

A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
Free SimpliSafe system and professional monitoring for your home
Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change
Participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits

Fulltime

Senior Manager, Professional Services & BPO

avis budget group

Location:
United States of America , Parsippany

Category:
Purchasing

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 20, 2026

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