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Senior Manager, Professional Education Operations

United States, Warwick 127200.00 - 209800.00 USD / Year · Job Posted March 25, 2026
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Job Description

The Senior Manager, Prof Ed Operations, serves as a strategic catalyst for enhancing team performance and operational excellence across the Professional Education & Relations team. This role provides high-level oversight of daily operations, process optimization, technology integration, and financial stewardship—ensuring all functions are aligned with the department’s strategic vision. Additionally, this role will be responsible for oversight of all Centers of Excellence (COE) relationships, working with cross-functional partners to ensure all COE goals are met. By streamlining workflows and fostering cross-functional collaboration, the Senior Manager drives efficiency, promotes innovation, and cultivates a culture of continuous improvement that supports the achievement of organizational goals.

Job Responsibility

  • Develop and implement policies, procedures, and systems that drive operational excellence and best practices
  • Lead and mentor direct report fostering a high-performing, accountable, and collaborative work culture
  • Ensure compliance with internal policies and proactively manage operational risks
  • Align operations with strategic goals through strong partnerships with internal and external stakeholders
  • Oversight of COE initiatives ensuring all internal and external stakeholders are aligned and meeting established goals
  • Support use of data and analytics to identify trends, optimize team operations, and drive evidence-based decision making
  • Manage team budgets and lead financial planning for Professional Education & Relations initiatives
  • Identify and implement process improvements and strategic initiatives across the team
  • Oversee content management and communications for team ensuring all deadlines and deliverables are met
  • Drive execution of cross-functional projects, ensuring timely delivery of resources and outcomes
  • Monitor industry trends to inform strategic planning and operational innovation
  • Build scalable playbooks, workflows, and training programs to support team effectiveness
  • Facilitate sharing of new processes across teams to ensure alignment and consistency across regions
  • Integrate BDX operational shifts into team operations
  • Evaluate and deploy technology solutions to enhance data-driven decision-making and efficiency
  • Track and manage internal projects and KPIs on a quarterly basis
  • Manage bi-annual sub-certification process for transparency/Sunshine reporting
  • attend quarterly Sunshine Core Team meetings
  • internal audit support
  • Serve as a strategic problem-solver in a dynamic, fast-paced environment
  • Coordinate and execute strategic initiatives across functions with precision and alignment
  • Drive continuous improvement through people, process, and technology innovations
  • Embed company values and cultural initiatives into daily operations and team engagement
  • Special projects, as assigned

Requirements

  • Expert understanding of and commitment to Health Care Compliance related to HCP interactions
  • Strong project management skills with the ability to prioritize and execute multiple initiatives
  • Works independently with minimal guidance, determines own work priorities
  • helps team set and strategically prioritize work
  • Recognized as an expert in program operations within the organization
  • Experience leading workstreams within team or as a key contributor to workstreams across functions or geographies
  • Must be able to speak and write English fluently

Nice to have

  • College/University Graduate, advanced degree preferred
  • 5+ years’ experience of Operations, preferably in Medical Affairs in a medical device
  • healthcare, or medical communications agency
  • people management experience preferred
  • Project Management Certification preferred
  • Experience working in a complex, matrix environment preferred
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