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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Job Responsibility:
Overseeing daily operations, driving continuous improvement, and ensuring the highest levels of application reliability and user satisfaction
Being a strategic leader, skilled in managing complex technical environments and fostering a culture of engagement and accountability
Manage teams that have both legacy and modern tech stack
Work closely with cross functional teams including product and the business and handle ad hoc requests
Requirements:
7+ years in application support or technical operations, with at least 3 years in a leadership role
Experience managing customer requirements and delivering effective solutions
Advanced knowledge of enterprise application platforms (e.g., RxClaim, AS/400, SQL, Java, Angular, Spring Boot, Oracle, Postgres, MongoDB, Jenkins/GitHub Actions, Harness, Web Services, AWS, GPC, Splunk, AppDynamics & Service Now)
Demonstrated ability to lead teams in a fast-paced, complex environment
Strong problem management and production support experience
Excellent communication, consulting, and stakeholder management skills
Bachelor’s degree or equivalent work experience
Nice to have:
Experience in healthcare, pharmacy benefits management, or similar regulated industries
Familiarity with ITIL, Agile, or other service management frameworks
Experience with automation, monitoring, and incident management tools
MBA or advanced degree a plus
What we offer:
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching