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Senior Manager - Production Support Engineering

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States , Richardson

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Contract Type:
Not provided

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Salary:

75400.00 - 182549.00 USD / Year

Job Description:

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Responsibility:

  • Overseeing daily operations, driving continuous improvement, and ensuring the highest levels of application reliability and user satisfaction
  • Being a strategic leader, skilled in managing complex technical environments and fostering a culture of engagement and accountability
  • Manage teams that have both legacy and modern tech stack
  • Work closely with cross functional teams including product and the business and handle ad hoc requests

Requirements:

  • 7+ years in application support or technical operations, with at least 3 years in a leadership role
  • Experience managing customer requirements and delivering effective solutions
  • Advanced knowledge of enterprise application platforms (e.g., RxClaim, AS/400, SQL, Java, Angular, Spring Boot, Oracle, Postgres, MongoDB, Jenkins/GitHub Actions, Harness, Web Services, AWS, GPC, Splunk, AppDynamics & Service Now)
  • Demonstrated ability to lead teams in a fast-paced, complex environment
  • Strong problem management and production support experience
  • Excellent communication, consulting, and stakeholder management skills
  • Bachelor’s degree or equivalent work experience

Nice to have:

  • Experience in healthcare, pharmacy benefits management, or similar regulated industries
  • Familiarity with ITIL, Agile, or other service management frameworks
  • Experience with automation, monitoring, and incident management tools
  • MBA or advanced degree a plus
What we offer:
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access

Additional Information:

Job Posted:
February 22, 2026

Expiration:
February 28, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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