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Instawork is seeking a Senior Manager of Product Operations to help transition from an app-based marketplace to an agent-first world. The role involves bridging the gap between high-level business goals and a new user interface, prototyping the logic, agents, and automation layers that fundamentally change how Pros and Partners experience the platform.
Job Responsibility:
Build the Agent-First Interface: Design and deploy agentic workflows that proactively manage the 'work' for our users
Solve Marketplace Complexity: Prototype and implement intelligent systems that handle complex reasoning tasks
From Strategy to Code: Act as the technical bridge, translating high-level business objectives into functional AI prototypes and automated pipelines that you build, test, and validate yourself
Drive Data-Led Evolution: Use programmatic analysis to identify exactly where the current user journey is broken and deploy intelligent, self-healing layers to fix it in real-time
Requirements:
Technical & Engineering Fluency: 2+ years of engineering experience (or equivalent proficiency) with the ability to write code (Python/TypeScript) and use AI-native IDEs (Cursor, Replit) to build your own tools
Applied AI Experience: Demonstrated history of building agents or automated workflows that take action, not just generate text
Operational Strategy: 5+ years in Product Ops, TPM, or similar, where you defined the 'what' and 'why' of a product strategy and then personally helped build the 'how'
Nice to have:
B.S. or M.S. in Computer Science or Engineering
A personal portfolio of AI projects that solve real-life problems
Experience fine-tuning models for specific business or customer-facing use cases
What we offer:
Equity in the form of stock options
A variety of medical, dental, and vision plans with coverage beginning on the date of hire
Flexible paid time off
At least 8 paid company holidays annually
Phone stipend
Commuter stipend
Supplemental pay on qualified leaves
Employee health savings accounts (HSA) contribution