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The Senior Manager, Product Operations & Strategic Programs will play a critical leadership role in scaling Quill’s Product organization and operational execution model. This role will serve as the operational backbone of the Product organization, ensuring strategic initiatives are aligned, prioritized, resourced effectively, and executed predictably across Product, IT, Merchandising, Marketing, Analytics, Loyalty, and Executive Leadership teams. This individual will lead product Operations, strategic program management, governance, intake, prioritization processes, roadmap operations, and cross-functional delivery coordination. The ideal candidate combines strategic thinking with operational excellence and thrives in highly cross-functional, fast-paced ecommerce and digital product environments. This role will help shape how Quill operates as a modern, customer-focused, data-driven product organization.
Job Responsibility
Build and scale Product Operations processes, governance, and operational frameworks
Drive quarterly and annual roadmap planning processes
Create scalable intake, prioritization, and capacity planning models
Improve visibility into roadmap health, delivery risk, and organizational capacity
Partner with Product leadership to improve operational efficiency and execution rigor
Establish best practices for roadmap operations and portfolio management
Lead cross-functional coordination for strategic initiatives across Product, IT, Marketing, Merchandising, Analytics, Loyalty, and Operations
Manage initiative sequencing, dependency management, and execution alignment
Facilitate executive governance, roadmap reviews, and prioritization discussions
Proactively identify execution risks, resource conflicts, and delivery bottlenecks
Ensure strategic initiatives are appropriately scoped, phased, and operationalized
Drive organizational accountability and execution transparency
Establish scalable reporting, dashboards, and executive portfolio reviews
Improve roadmap predictability and operational visibility across teams
Lead cross-functional operating cadences and governance meetings
Partner with IT and Product leadership on delivery planning and execution health
Prepare executive-level presentations, portfolio reviews, roadmap updates, and operational reporting
Communicate strategic tradeoffs, risks, dependencies, and capacity constraints to leadership
Help align teams around company priorities, customer outcomes, and delivery expectations
Support strategic decision-making through data-driven operational insights
Requirements
Bachelor’s Degree in Business, Marketing, Technology, Information Systems, Operations, or related field or equivalent work experience
7+ years of experience in Product Operations, Program Management, PMO, Product Management Operations, or related strategic operational leadership roles
Experience leading complex cross-functional initiatives in ecommerce, digital product, or technology
Strong understanding of modern product development and agile delivery methodologies
Experience driving executive governance, roadmap operations, and portfolio planning
Proven ability to influence cross-functional teams and senior stakeholders
Exceptional communication, facilitation, and organizational leadership skills
Strong analytical and problem-solving capabilities
Ecommerce or B2B commerce experience
Experience supporting CRO, experimentation, personalization, or customer experience organizations
Experience building or scaling Product Operations functions
Familiarity with prioritization frameworks such as RICE, portfolio planning, and capacity management
Experience with platforms such as Jira, Monday.com, Figma, or similar tools
Nice to have
Ecommerce or B2B commerce experience
Experience supporting CRO, experimentation, personalization, or customer experience organizations
Experience building or scaling Product Operations functions
Familiarity with prioritization frameworks such as RICE, portfolio planning, and capacity management
Experience with platforms such as Jira, Monday.com, Figma, or similar tools
What we offer
Competitive pay + bonuses
Vacation & Sickness including 8 Paid Holidays
Physical and mental wellness programs
Healthy work-life balance
Online and retail discounts
Company match 401(k) plan
Inclusive culture with associate-led Business Resource Groups
22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)