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The Senior Manager, Product Marketing & Channel Enablement is a strategic leader responsible for driving cross-channel growth execution across the core mobility portfolio — including Device Protection, T-Satellite, International Roaming, Scam Shield, and other high-impact products. This role leads a team that operates at the intersection of product strategy and channel & marketing execution, ensuring commercial growth initiatives developed by product owners are translated into scalable, coordinated, high-impact execution across Retail, Care, Digital Commerce, CRM, Base Marketing, Social, Media, Merchandising, and emerging channels. Beyond operational excellence, this leader brings forward-thinking perspective on modern growth enablement — leveraging AI, predictive modeling, digital-first selling strategies, and new engagement models to unlock growth across the customer lifecycle.
Job Responsibility:
Develop scalable growth enablement frameworks that can be applied across multiple products.
Enable readiness across all customer touchpoints - Retail, Care, Digital Commerce, & Marketing teams through: In-store training and enablement
Rep compensation alignment
Digital and physical merchandising optimization
Digital flow enhancements
Integrated marketing campaigns (CRM, Social, Media, OOH, Base marketing)
Drive disciplined execution with clear performance measurement, feedback loop, speed to market, and quality standards.
Serve as a connective link between Product Owners and Channel Leaders – deeply understanding product growth objectives and advise on optimal channel strategies.
Identify common growth levers across a diverse product portfolio to build reusable execution playbooks.
Establish structured planning and prioritization frameworks to reduce friction and improve organizational efficiency.
Champion modern approaches to selling and marketing in a digital-first, AI-enabled ecosystem.
Introduce new technologies & operating models that enhance personalization, targeting precision, & speed - Drive experimentation in emerging areas such as: AI-assisted selling and conversational commerce
Predictive audience modeling and next-best-offer strategies
Lifecycle-based marketing orchestration
Digital-first enablement models
Above-the-line marketing strategies for existing base
Create Improved customer lifecycle performance across acquisition, upsell, cross-sell, and retention.
Requirements:
Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent
Acceptable areas of study include Marketing, Business, Communications, Computer Science or related field (Preferred)
10 years marketing & sales and/or relevant experience
7+ years of cross functional leadership experience and experience facilitating and leading strategic planning efforts and driving alignment across an organization
2+ years supervisory and/or leadership experience (Preferred)
Experience with strategic business planning processes in large organizations
ability to lead, facilitate and advise cross functional leaders aligning them to a common purpose
Experience managing, mentoring, motivating and growing a mature and goal-driven functional team
must have strong history of developing people, both technically and individually.
Experience partnering with internal stakeholders (including senior Management)
Experience working in a demanding, fast-paced environment
Experience leading and developing high-powered teams
Excellent interpersonal, presentation, oral, and written communication, and negotiation skills
as candidate will interact with a variety of management levels including executives.
Excellent organization skills with attention to detail
Ability to lead in ambiguous and rapidly changing business environment situations and effectively negotiate to gain resolution
Ability to influence, lead and coach cross functional teams and leaders and champion new concepts and leaders
Excellent problem-solving and analytical skills with impeccable business judgment
Must be highly self-motivated, able to work autonomously and in high pressure environments while maintaining a collaborative partnership with functional teams, stakeholders and leadership
Ability to think creatively and focus on opportunities for growth and improvement
At least 18 years of age
Legally authorized to work in the United States
Nice to have:
Acceptable areas of study include Marketing, Business, Communications, Computer Science or related field (Preferred)
2+ years supervisory and/or leadership experience (Preferred)