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Senior Manager, Product Management - Small Business Bank, Acquisition & Onboarding. In this role, you will be accountable for the end-to-end digital acquisition and onboarding experiences across the mobile app and Capital One website, focusing on minimizing friction and maximizing conversion rates for new customers opening accounts online. You will have the opportunity to create positive early interactions and cultivate lasting relationships with small business owners by enabling a seamless onboarding journey. Your role will also be equal parts problem solver and coach, leading a team of high-impact product managers to deliver value for our business and customers.
Job Responsibility:
Define clear and actionable problem statements to help teams deliver results while displaying a comprehensive understanding of iterative software delivery, capable of thin-slice MVP grooming
Leverage customer insights to influence priorities and roadmap feature development while advocating for and driving alignment between stakeholders in the development of acceptance criteria
Obsess over UX/UI patterns and seek to create world class, omni-channel experiences
Own and prioritize the product roadmap to deliver on business outcomes, quickly identifying points of leverage in complex problems or systems, and utilizing data effectively to define success metrics and measurable outcomes
Utilize balanced judgment in decisions about risks of both actions taken and not taken while innovating on ways to iterate faster in a well-managed way for the immediate team
Understand and leverage technology and end-state architecture vision to partner with the technology team to drive comprehensive design decisions out of white space technical problems
Share business strategy and roadmap with Tech partners to establish context while also leading and facilitating agile ceremonies alongside Tech Lead
Deliver value by creating reusable, extensible and resilient capabilities and proactively identify opportunities when key metrics on security, resilience and performance are not performing
Develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible
Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer
Develop and communicate a 6-month vision to senior stakeholders and partner teams with accurate details and transparency on risks and impediments, and proactively build relationships with those outside of your immediate team resulting in horizontal influence
Contribute to team culture and recruiting by leading activities to attract and retain top talent and mentoring and developing junior product associates
Requirements:
At least 5 years of experience working in Product Management
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration
Nice to have:
Experience translating business strategy and analysis into consumer facing digital products
What we offer:
comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)