Senior Manager, Product Management - Customer Assist Experience Job at Capital One (Richmond, Virginia)

Cloud Senior Technical Product Manager

Sr Product Manager, Technical is a visionary, strategist, analyst, customer evan...

Location

United States , Bellevue; Overland Park

Salary:

130900.00 - 236200.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree Computer Science, Engineering, IT or equivalent experience
6+ years experience in hands on technical writing production code, solution engineering, or technical architecture in large scale company/ application / product environment
7+ years of relevant Product Management experience in an agile software product development environment
Advanced level understanding of customer experience
Agile Methodologies Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams
Technical Writing Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences
Agile Project Management Experience with Agile backlog/project management tools
Collaboration Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest
Product Management Experience in delivering large and complex business/technology initiatives as Product Manager or lead technology role
Communication Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence

Job Responsibility

Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products
Designs and drives end user product research
Partners with business, internal/external stakeholders and Leadership to understand current customer experience, identifies areas of opportunity
Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact
Leverages rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment
Conducts cost-benefit / ROI / NPV analysis, to support decision making
Works with stakeholders and follows enterprise process to secure and maintain product funding
Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process
Communicates, influences, and sells ideas at VP level and below
Influences product feature set or technical improvements to improve customer experience

What we offer

competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
medical, dental and vision insurance
flexible spending account
employee stock grants
employee stock purchase plan
paid time off

Fulltime

Senior Product Manager

HPE Aruba Networking is a leader in network access solutions and is redefining d...

Location

United States , San Jose

Salary:

117500.00 - 270000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

5-10 years of Data Center/Product Management experience
Bachelor of Science degree or equivalent in computer science, engineering, or related field of study
Working knowledge of Data Center virtualization technologies, protocols, containers, network applications, and cloud/multi-cloud environments
Deep understanding of telemetry and analytics
4+ years of experience with Data Center technologies from VMware, HPE, Cisco, Arista, Juniper
Ability to distil complex ideas into concise value propositions
Ability to synthesize market data and customer requirements into a Product Requirement Document and Business Case
Ability to wear multiple hats, ranging from software features, to hardware, to go to market
Guide key stakeholders on the portfolio strategy across all phases of the lifecycle
Ability to identify, collaborate with, and onboard external vendors

Job Responsibility

Focus on the telemetry and analytics direction for the data center portfolio
Manage the feature requirements and definition
Work with engineering and PLM leads to turn these into reality
Focus on go to market initiatives related to full-stack solutions
Drive next generation platforms and define the associated requirements
Identify the right technology partners to maximize adoption of features and capabilities
Be the recognized authority on relevant subject matter
Manage cross-division functional teams or projects that affect long-term goals and objectives
Routinely exercise independent judgment in developing methods and criteria for achieving objectives
Assist in developing strategy and direction, including creating presentations.

What we offer

Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing
Career investment programs for professional and personal development
Inclusive culture that values varied backgrounds
Flexibility to manage work and personal needs.

Fulltime

Senior Product Manager

Our Senior Product Managers enable public sector organisations to better design ...

Location

United Kingdom , Bristol; London; Manchester; Swansea

Salary:

50500.00 - 60000.00 GBP / Year

Made Tech

Expiration Date

Until further notice

Requirements

Excellent understanding and articulation of the value of product and user-centred design
Experience and evidence of delivering user centred products and services from ideation through to maintenance phases
Ability to support and coach others to grow their skills, product capabilities and to take on more responsibility for client-facing projects
Able to educate and mentor team members, colleagues and peers in the wider business on developing product and agile delivery as a core discipline
Experienced in working directly with customers and users, and able to drive teams to deliver excellent outcomes for users
Working within a design consultancy/senior product leadership role in the public sector, health or allied areas
Strong empathy and relationship building skills
Eligibility for SC (security check) clearance
5 years' UK residency and 5 years' employment history (or back to full-time education)

Job Responsibility

Lead on product within a client delivery team
Work as part of cross-functional teams
Inspire trust in the team, guide and coach teams through the product process
Use influence to continuously iterate and improve ways of working and processes
Work in a self initiated manner, but with support of senior team members, and in a collaborative and inclusive manner
Collaborate with and influence the wider Made Tech team and our clients to deliver high quality work aligned with our customers vision and needs
Influence decision making which impacts the success of the team
Work across one assignment for a client at one time
Coach, support and people manage more junior members of the Product team
Maintain a broad technical knowledge of product management, and continue to develop knowledge of user-centred design and technical practice

What we offer

30 days Holiday
Flexible Working Hours
Flexible Parental Leave
Remote Working
Paid counselling
Flexible benefit platform including a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance
Optional social and wellbeing calendar of events

Fulltime

Senior Product Manager (data & analytics) contractor

Userlane is a market-leading Digital Adoption Platform that empowers organisatio...

Location

Poland

Salary:

Not provided

Userlane GmbH

Expiration Date

Until further notice

Requirements

5+ years of product management experience on data/analytics products within a modern product organisation
You've built analytics for executives or senior leaders - people who need insights pushed to them, not analysts who hunt for data. You understand the difference between interesting data and actionable insight
You start with the business question, not the data. Your first instinct is "what decision are they trying to make?" rather than "what data do we have?"
You have strong opinions on data visualisation for time-poor executives and a clear rationale for every data point you include in your solutions
You've worked in enterprise B2B (not B2C product analytics). Healthcare experience is a strong plus
You figure out what works by talking to customers and watching them use the product
You're capable of explaining things to engineers, salespeople, support agents and CEOs alike
You’re fluent in English (spoken and written)

Job Responsibility

Own Application Intelligence at Userlane. You'll shape what we build across App Discovery, HEART Analytics and Portfolio Overview to help enterprise CIOs and IT leaders see where software spending delivers value and where it creates waste
Delivering outcome-linked metrics: Evolve our HEART Analytics to connect usage data to business outcomes like cost savings, efficiency and compliance risk that enterprise executives can take action on
Building for time-poor executives: Design analytics that bring insights to leaders and answers "what should I do?" not just "what happened?"
Scaling portfolio intelligence: Define how to connect engagement, cost and risk data across hundreds of applications, helping executives understand where value is created or lost in their software portfolio
Connecting fragmented data sources: Define the integration strategy to combine Userlane behavioural data with cost data from SAM tools, license data from IT asset management and employee data from HR systems
Transforming insights into action: Define what turns raw usage data into insights that drive action, not just dashboards people look at once
AI adoption governance: Extend analytics to measure how AI assistants and agents affect productivity, cost and ROI

What we offer

Team & Culture: A high-performance culture with great leadership and a fun, engaged, motivated and diverse team with people from over 20 countries
Impact: You’ll be part of an empowered cross-functional team given the freedom and autonomy to solve real customer problems
Product strategy influence: Work directly with our VP Product to shape our 2026-2030 strategy as we expand into new sectors
Market: Userlane is among the global leaders in the rapidly growing Digital Adoption industry
Growth: We take you and your development seriously. You can expect weekly 121s, a personalised skills assessment and development plan, on-the-job coaching and budget for events and training

Fulltime

Senior Product Manager, PostgreSQL

We are looking for a Senior Product Manager to own the developer experience for ...

Location

Finland , Helsinki

Salary:

Not provided

Aiven Deutschland GmbH

Expiration Date

Until further notice

Requirements

5 to 7+ years in product management, ideally in databases, developer platforms, or cloud services
Proven ability to simplify complex technical features into intuitive developer experiences
Comfortable bringing clarity and prioritization in ambiguous, fast-changing environments
Strong understanding of PostgreSQL and/or relational databases, plus curiosity about extensions like pgvector, PostgREST, and Citus
Experience with developer workflows (CI/CD, branching, observability, AI tooling)
Strong collaboration skills
equally comfortable working with engineers, sales teams, and developer communities
Excellent communication and storytelling ability to align teams and inspire adoption

Job Responsibility

Make the complex simple: Translate advanced database features into intuitive, developer-friendly workflows and APIs
Own the roadmap: Define, prioritize, and drive the PostgreSQL developer experience roadmap end-to-end
Design golden paths: Create opinionated best practices (branching, migrations, schema management etc) that guide developers toward success quickly
Build integrations: Partner with IDEs, frameworks, and AI coding assistants to meet developers where they already work
Drive adoption: Ensure Postgres is the easiest choice for developers — the database that “just works” when building modern apps
Partner with sales & customer success: Support deals and enterprise adoption by aligning devex features with business needs
Collaborate cross-functionally: Work with engineering, design, and GTM to turn complex technical capabilities into elegant, usable experiences
Measure success: Track developer activation, engagement, retention, and expansion as core KPIs

What we offer

Participate in Aiven’s equity plan
Hybrid work policy
Get the equipment you need to set yourself up for success
Real employer support (use one of our learning platforms, annual learning budget, and more)
Get holistic wellbeing support through our global Employee Assistance Program
Professional massage at the office
Health and fitness benefits through Urban Sport Club membership
Monthly team breakfast
Referral bonus programme

Senior Product Manager - CORTRAK Specialty Nutrition Systems, North America

Senior Product Manager role for CORTRAK Specialty Nutrition Systems, North Ameri...

Location

United States , Alpharetta

Salary:

Not provided

Avanos

Expiration Date

Until further notice

Requirements

Bachelor's degree required
At least 7 years of product management and sales experience in the health care industry (or other regulated industry)
Ability to travel at least 25%
Ability to manage cross-functional teams without direct reporting relationships
Ability to collaborate successfully and influence decisions
Exceptional written, verbal and communication skills
Experience in forecasting and demand planning
Development of strategic business plans
Development of key tactics and execution plans that drive strategic goals
Ability to assess the market and competitive landscape

Job Responsibility

Provides leadership to the Specialty Nutrition Systems product portfolio managing the CORTRAK and CORGRIP businesses with a focus on growing these categories through the development and execution of the strategic business/ marketing plans
To be successful in the role this will require developing a financial budget that drives growth and is achieved each calendar year
This individual will also drive the development and execution of the business/ marketing plans that will include market assessments, pricing strategy, key GPO/IDN strategies and competitive landscape
This role will also have responsibility for key customer management, new product launches, developing and running SABs (Sales Advisory Boards), improving GP and OP, tradeshow management and advising Global Strategic Marketing on future pipeline decisions
Assist in the development and execution of effective plans and programs, both strategic and tactical, to drive net sales, operating profit, and market share for categories
Maintain full P&L management responsibility for product portfolios
Develop long-term strategic business plans and marketing plans for product portfolio segments
Develop pricing strategies that support the growth and profitability of the business
Collaborate with Sales, Planning and Finance teams to develop timely and accurate forecasts to ensure required fill rates on existing and new products, supporting sector goals to improve return on working capital and working closely with sales team to develop a financial and demand forecast with a high degree of accuracy
Support in the development of GPO/ IDN strategies to grow and maintain the business

What we offer

benefits on day 1
free onsite gym
onsite cafeteria
HQ region voted 'best place to live' by USA Today
uncapped sales commissions
generous 401(k) employer match of 100% of each pretax dollar you contribute on the first 4% and 50% of the next 2% of pay contributed with immediate vesting

Fulltime

Senior Product Manager

Ship measurable wins for retailers by combining data analysis, rapid AI-assisted...

Location

United States

Salary:

130000.00 - 175000.00 USD / Year

Bluecore

Expiration Date

Until further notice

Requirements

3+ years in product management or an adjacent technical, customer-facing role (solutions/implementation/sales engineering, technical account management, MarTech/marketing ops, developer relations) in SaaS/MarTech/ecommerce or AI/agentic domains and applications
Experience shipping workflow automation or AI-assisted features is valuable
experience shipping segmentation and activation capabilities (CDP, ESP, marketing automation, paid media/data activation) is strongly preferred
Experience with segmentation and activation (CDP, ESP, marketing automation, paid media activation, or data activation)
Hands-on data ability: SQL (BigQuery preferred) and Python scripting (pandas/NumPy) proficiency, designing and interpreting basic cohort analyses and A/B tests, and spotting instrumentation gaps
Builder bias: demonstrable prototypes you personally assembled (LLM-assisted is fine) using low-code workflow automation tools, AI-powered app builders, a basic web stack, or notebooks
Retail empathy: experience building for retailers or partnering with retail clients
clear articulation of shopper and retailer pain points
Senior presence: confident with executive and client-facing conversations, crisp narrative, clean demos

Job Responsibility

Ship agentic experiences for marketers. Define the tasks automations/agents can perform (for example: segment creation and validation, activation setup and QA, sync health checks, pause/resume safeguards), the tools they can use (MCPs, APIs, webhooks, file exports), and the approval flows. Measure impact on time to value and workflow efficiency
align with Engineering on safe execution and monitoring
Make decisions with data. Pull your own numbers, not anecdotes. Leverage existing analytic tools or directly query the warehouse datasets, build quick analyses, and turn findings into product bets and success metrics
Prototype before you spec. Use LLMs and tools (e.g., Cursor, n8n/Make, Replit, simple Python/JS, lightweight HTML) to stand up functional prototypes including audience builders and external activation setup flows that stakeholders and clients can click, not just read, and to better inform opportunity and scope
Ship the platform pieces. Define objectives, use cases, and user requirements, and partner with Engineering on technical requirements to deliver iterative solutions on time
Build and evolve activation foundations for third-party destinations (exports, paid media integrations). Define the patterns that make new channels and destinations easy to add over time (schemas/contracts, integration standards, observability, failure handling, and self-serve controls)
Instrument everything. Define KPIs, logging, and experiment design. Prove value with deltas, not vibes. Iterate and retire solutions based on measurable results
Work the retail problem. Interview key internal stakeholders (Customer Success, Support, Sales, etc.) and customers, and review (or join, as necessary) client-facing meetings to empathize and translate retail pain points into precise jobs, constraints, and success criteria
Lead in the room. Run client demos, handle objections, and translate technical detail into clear business outcomes for executives
Operationalize AI safely. Specify evaluation, guardrails, and human-in-the-loop points for any AI-driven feature

Fulltime

Senior Product Manager, Care and Retail Experience

Are you excited by the opportunity to build the best digital and assisted experi...

Location

United States , Bellevue; Overland Park

Salary:

121600.00 - 219400.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Business, Engineering, IT or equivalent experience
7+ years of relevant Product Management experience in an agile product development environment
Product Lifecycle Management Experience in delivering large and complex business/technology initiatives
Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders
Business Analytics Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data
Agile Project Management Experience with Agile backlog/project management tools
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Works in collaboration with VP's, Director's, peers, and team to develop strategy, plans, and outcomes across T-Mobile’s postpaid and prepaid (including Metro by T-Mobile) journeys. Aligns product strategy with business objectives across both brands
Drives cross-functional alignment with Engineering, Design, Research, Marketing, and Business Teams to assess and evolve digital selling experiences across T-Mobile and Metro. Prioritizes features and improvements based on brand-specific customer needs and opportunities
Maintains a strong understanding of the wireless industry, Digital and assisted trends, and competitive positioning. Evaluates how emerging trends impact customer journeys for both T-Mobile and Metro by T-Mobile, and informs roadmap innovation accordingly
May own the lifecycle management of multiple products supporting both brands
Oversees product vision, development of business cases, and roadmap execution across customer acquisition, upgrade, and cross-sell journeys
Develops and drives change management strategies that cascade the vision and align team goals with corporate and brand priorities. Ensures clarity of purpose across postpaid and prepaid product teams
Provides coaching and execution guidance to Product Management team, ensuring effective delivery of brand-aligned experiences
Drives accountability with T-Mobile and vendor partners for performance, funding, and service levels. Facilitates cross-brand budget alignment and collaboration to enhance efficiency and cost management

What we offer

annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
medical, dental and vision insurance
flexible spending account
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays

Fulltime

Senior Manager, Product Management - Customer Assist Experience

Capital One

Location:
United States , Richmond, Virginia ▼
New York, New York
McLean, Virginia

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 20, 2026

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