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The Sr. Manager of Product Management – NAPA Store Experience leads the strategy and delivery of innovative products that support store associates and enhance customer experiences. This role drives value across key store touchpoints—including point of sale, delivery dispatch and route planning, and phone/order management—while improving sales, efficiency, and satisfaction. As a senior product leader, this individual aligns business, customer, and technology priorities, leads high-performing product teams, and fosters cross-functional collaboration. They are responsible for attracting and developing top talent, guiding product strategy and execution, driving change and process improvement, and delivering high-impact solutions that support one of the world’s largest automotive and industrial parts operations.
Job Responsibility
Partners with business and technical leaders to identify and plan capabilities for short- and long-term needs
Develops and executes strategic plans aligned to key objectives and budget expectations
Drives business growth by applying domain expertise and translating vision into action
Ensures strategic alignment across functions and leadership
Connects cross-functional insights to maintain a holistic business view
Leverages market research, vendor engagement, and industry knowledge to inform strategy
Builds and manages strategic vendor partnerships aligned to enterprise objectives
Defines and communicates value propositions, OKRs, success metrics, and outcomes
Establishes and improves sustainable, repeatable, and reliable processes
Drives operational excellence to meet metrics, support internal teams, and prioritize external customer needs
Clearly articulates business value and strategy to teams and stakeholders
Leads, mentors, and develops direct reports, including performance reviews and development planning
Sets and aligns strategic direction for the team while attracting and retaining top talent
Drives cross-functional collaboration (Engineering, UX, etc.) to deliver value and remove obstacles
Champions modern software development practices and continuous learning
Advocates for end users and stakeholders, ensuring product decisions reflect customer needs
Manages stakeholder expectations and prioritization based on business value and user impact
Coaches junior team members in product strategy, analysis, and execution
Supports ongoing improvement efforts and other assigned responsibilities
Requirements
Bachelor's degree in a related field or equivalent experience
10+ years of relevant experience
Deep expertise in point-of-sale systems for large retail organizations
Strong leadership of Product Managers across multiple products in modern, agile software environments
Proven ability to set vision, solve complex problems, drive innovation, and deliver actionable solutions
Skilled in fast-paced, evolving environments with shifting priorities
Effective communicator and influencer across functional and technical teams
Experienced in cross-functional product design and development
Strong capability in defining goals, metrics, and analytics to measure product value
Proficient in omnichannel (B2C, B2B, in-store) product discovery, user story management, competitive analysis, and mentoring junior team members