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Senior Manager - Product Development (Card & Marketing)

United States, New York 123000.00 - 215250.00 USD / Year · Job Posted March 25, 2026
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Job Description

We are looking for a unique individual who is customer-focused and can both think strategically and execute successfully. This individual will need to excel at conceptual thought leadership, effectively influence partners to align behind a vision, and thrive in a fast paced and ever-changing environment to bring these concepts to life. A broad spectrum of skills is required, including strategy and concept development, process design, project management, implementation experience, building and leveraging relationships partners to drive results. This is a great opportunity to shape the future direction of American Express’ value to our commercial customers while learning our core business, marketing, and technology functions through close partnerships with all the teams required to launch products.

Job Responsibility

  • Lead the launch of new products, benefits, and marketing capabilities working across all card products
  • Provide thought leadership during concept development, end-to-end user experience design, and feasibility assessment
  • Manage key operational processes and integrations by collaborating and managing relationships with partners in Product Management, Marketing, Technology, Risk, Servicing, Legal and Compliance
  • Understand business objectives and customer needs and identify creative ways to leverage technological capabilities and/or other creative solutions to meet those needs
  • Lead GCS-wide strategic initiatives to drive business results, improve customer experiences, and increase agility in product development

Requirements

  • Ability to identify and understand business needs and turn them into technology requirements
  • ability to understand the details of complex processes and an orientation toward process improvement and innovation
  • Extremely strong project management, collaboration, communication and presentation skills
  • Motivated self-starter with a sense of urgency, positive attitude, and the ability to excel in a fast paced and dynamic environment
  • Creative and innovative thinker who is comfortable with ambiguity and evolving strategies
  • Demonstrated ability to drive results in a highly matrixed organization, capable of influencing and building internal alignment across multiple lines of business and support groups
  • Passion for doing what is right for the customer
  • Embodies a "team" mentality in all that you do, with a validated ability to take ownership for progressing project delivery
  • Bachelor's degree or equivalent years of experience

Nice to have

  • Ability to manage end-to-end product development process in a highly disciplined fashion
  • Prior experience with payments and agile product development / delivery

What we offer

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

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