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OpenAI Logo OpenAI · Purchasing

Senior Manager, Procurement Help Desk

United States, San Francisco 185000.00 - 205000.00 USD / Year · Job Posted February 21, 2026
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Job Description

We’re looking for a Senior Manager, Procurement HelpDesk to lead the intake and resolution engine for the Procurement function. You’ll own the full lifecycle of request management—from triage logic and intake routing to SLA adherence, stakeholder escalations, and system optimization. This is a high-impact, execution-focused role that combines operational rigor with program design.

Job Responsibility

  • Own end-to-end issue resolution across Procurement, spanning S2C, P2P, EWF, and T&E domains
  • Manage and optimize the centralized intake system
  • Review requests for completeness and urgency
  • directly resolve low-risk issues and escalate high-risk or complex matters
  • Enforce and improve SLAs and cycle time metrics
  • Partner with internal stakeholders and suppliers to proactively identify pain points
  • Continuously refine backend triage rules, intake forms, and system logic
  • Coordinate closely with Procurement team members and XFN partners
  • Prepare intake systems for AI-driven support

Requirements

  • Experience leading centralized intake or HelpDesk functions
  • Strong operational judgment under pressure
  • Deep understanding of the procurement lifecycle
  • Metrics-driven program management
  • Process design and workflow optimization skills
  • Cross-functional influence
  • Systems fluency with tools like Zip, Jira, Oracle, Navan, or similar
  • 8+ years of experience in procurement operations and intake/triage management in a fast-scaling environment
  • Have led HelpDesk or centralized intake programs in a complex, cross-functional setting
  • Understand the procurement lifecycle across S2C, P2P, EWF, and T&E
  • Bring strong prioritization and problem-solving skills
  • Are data-driven and comfortable building dashboards
  • Have worked with AI or automation tools
  • Communicate effectively with internal stakeholders, executives, suppliers, and technical teams

What we offer

  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses
  • 401(k) retirement plan with employer match
  • Paid parental leave
  • Paid time off
  • 13+ paid company holidays
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend
  • Daily meals in our offices, and meal delivery credits
  • Relocation support
  • Additional taxable fringe benefits, such as charitable donation matching and wellness stipends
  • Offers Equity
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