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Senior Manager, Policy Governance & Issue Management

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Airwallex

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Job Description:

As the Senior Manager, Policy Governance & Issue Management, LRCO, you will be reporting to the Chief of Staff of LRC and will be part of a team of ex-top consultants focusing on enhancing and upgrading the division including strategy and processes. You will be responsible for developing and executing a best-in-class policy governance program across Risk, Regulatory Compliance, and Financial Crime Compliance (FCC) functions. You will own the end-to-end lifecycle of policy management—including the process and the control of the of issuing, localization, renewal, decommissioning, and archiving— and that our policies are consistently implemented and monitored across global and local entities. You will also lead the identification, escalation, and remediation of issue management, and drive the procurement and optimization of governance tools, leveraging AI to enhance efficiency and compliance. This role offers the potential to build and lead a high-performing team, scaling the governance program company-wide.

Job Responsibility:

  • Develop, implement, and continuously improve the global policy governance program
  • Embed the full policy lifecycle
  • Procure and implement fit-for-purpose policy governance tools
  • optimize processes using AI and automation
  • Cross-functional collaboration with Risk, Regulatory Compliance, FCC, Legal and at a second stage Product, and Engineering
  • Develop and manage robust issue management processes
  • Prepare and present reports to executive management on governance activities, audit outcomes, and risk assessments
  • Potential to lead and scale a team responsible for policy governance and issue management across the company

Requirements:

  • Bachelor’s degree in a relevant field such as Compliance, Law and Risk
  • At least 5 years of experience in a legal, risk or compliance role and 10 years of overall experience
  • Demonstrated experience developing and implementing governance frameworks, policies, and procedures at a global or regional level
  • Familiarity with policy governance tools and AI-driven process optimization
  • Hands-on mentality and a track record of driving execution in fast-paced, high-growth environments

Nice to have:

  • Experience leading teams and scaling governance or compliance programs
  • Experience with tool procurement, vendor management, and process automation
  • Advanced degree (MBA, Master’s, or relevant certification)
  • Consultant experience

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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