Senior Manager, Plan Build (Meritain)

The Senior Manager, Plan Build serves as a strategic leader who fosters collaboration and communication across interdisciplinary teams to ensure all plan configurations align with business objectives. This role also acts as a key escalation point, addressing complex challenges and facilitating rapid resolution to maintain service excellence. The Senior Manager, Plan Build leads the team (approximately 10-15 employees) responsible for accurate, timely configuration of benefit plans that feed downstream claims, eligibility, billing, and customer experience functions. This leader ensures Plan Build operations meet quality, compliance, and TAT expectations, while driving continuous improvement, automation, and cross-functional alignment with Document Writers, Dual Entry, Quality, Onboarding, and Implementation teams.