Senior Manager, Pharmacy Access & Operations, Specialty Pharmacy

• Serve as the primary point of contact for specialty pharmacy partners in the company’s limited distribution network (LDN)
• Oversee onboarding and implementation of new pharmacy partners
• Monitor partner performance (e.g., dispense turnaround, call center metrics, patient adherence) and lead performance improvement initiatives
• Lead ongoing business reviews with partners and internal stakeholders
• Manage operational execution of partner pharmacy strategy, including order fulfillment, inventory visibility, and returns
• Collaborate with Supply Chain to ensure product availability and efficient distribution to partner pharmacies
• Support accurate and timely processing of chargebacks, rebates, and distribution-related financial transactions
• Maintain and optimize pharmacy operations processes and standard operating procedures (SOPs)
• Manage Day to Day operations with Customer Care, Market Access, Commercial, and teams to ensure alignment across the patient access journey
• Partner with Finance to track distribution costs, partner invoicing, and chargeback reconciliations
• Contribute to the development of key performance indicators (KPIs) and analytics dashboards related to pharmacy and trade operations
• Ensure all pharmacy operations adhere to regulatory, legal, and compliance standards
• Support audit readiness and documentation for pharmacy and distribution programs
• Maintain detailed documentation of operational processes and partner performance

• Bachelor’s degree, or equivalent combination of education and experience
• 7+ years of experience in market access, trade & distribution, pharmacy account management, or supply chain within the pharmaceutical, biotech or medical device industries
• Proven experience working with specialty pharmacy and/or limited distribution networks
• Deep understanding of product access, reimbursement pathways, and channel operations
• Strong project management, problem-solving, and analytical skills
• Excellent communication and relationship management skills
• Working knowledge of government pricing, chargeback processing, and 3PL coordination
• Familiarity with CRM and analytics tools (e.g., Salesforce, Power BI, Excel)

Experience launching or managing specialty products in early-stage or growth-stage companies

• 401k plan with 6% company match and 100% immediate vesting
• Capped out-of-pocket insulin costs and GLP-1 coverage across all plans
• Variety of Meritain health insurance plans
• Flexible Spending Accounts (FSAs) or Health Savings Account (HSA)
• Vision and dental coverage
• Voluntary options such as long-term disability, accident, critical illness, hospital indemnity, and pet care discounts
• Employer-paid short-term disability and life insurance
• Flexible PTO
• Generous paid holidays
• Flex Time options