Senior Manager, Performance, HSBC

HSBC

Location:
Malaysia, Kuala Lumpur

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Senior Manager role within HSBC's GCOO organisation, partnering with business teams to drive simplification and deliver exceptional customer outcomes in Asia and the Middle East region. The role involves strategic planning, performance management, data analytics, and supporting business transformation activities.

Job Responsibility:

Act as a senior manager within Performance and the primary delegate for the Head of Performance in senior meetings and forums
Provide strategic planning, execution and performance management support, including to CIB
Lead and direct the CIB Data & Analytics capability, providing services and support to CIB to manage business insights, management information and ad-hoc requirements
Support the implementation of People Strategy, in line with HR requirements ensuring people are engaged, well managed and supported
Act as contact point to GCOO functions which are providing services to CIB, including but not limited to: Technology, Operations & Servicing, Real Estate Services, Data & Architecture Office, Procurement, Business Risk & Resilience and CIB Non-Financial Risk
Delivery/Performance – support the development of the 'service catalogue' which articulates CIB and GCOO agreed scope of 'services', with appropriate supporting benchmarks, metrics and reporting on efficiency, effectiveness, quality and success of those 'services'
Cost Insights and Financial Management –provide robust financial planning, management, tracking and reporting of performance, with support from CIB Business Finance
Management of businesses' location strategy and utilisation of premises, in conjunction with Real Estate Services, including occupancy demand forecasting
footprint optimisation
Provide oversight on Third Party Engagement Management ('TPEM') activities related to CIB
Deliver strategic initiatives focused on improving frontline effectiveness and overall business productivity through the effective use of business analytics, deployment of digital tools as well as process simplification
Identify opportunities to improve customer experience through regular use of customer insight and feedback
Deliver effective and efficient processes and engagement models across GCOO
Ensure that all Performance function deliverables to stakeholders are concise, precise and impactful
Manage internal provision of services where agreed in the Blueprint
Provide advisory support on payment and FEA related matters (The role holder is expected to take over the role as Foreign Exchange Policy / 'FEP' champion for CIB)
Provide administrative and senior management support to the CIB community
Provide support to business stakeholders across the areas of governance, organisational design and transformational activities
Ensure compliance with all operational risk frameworks

Requirements:

Degree in related field or commensurate practical experience
Possess financial/analytical reasoning, including being able to contextualize financial data into business activities and conclusions
Understanding of HSBC structures, processes and objectives across the Group
Knowledge of the external environment –regulatory, political, competitors etc
Knowledge of CIB and GCOO–functionally, operationally and financially
Comprehensive knowledge of the external environment (Risk, regulatory, political, competitors etc)
Ability to distil complex and varied information into useful, insightful and concise recommendations
Ability to support business transformation activities
Strong analytical background and proven ability in financial/analytical reasoning
Pro-active and delivery focused
Ability to prioritize workload effectively
Committed to personal development
High level of drive and motivation to ensure delivery of a broad range of outputs simultaneously across HSBC
Proven experience of positive, challenging interactions with Senior Executives across CIB and GCOO
Proven ability to articulate complex issues concisely and in simple language to recognize the global remit of this role
Ability to build senior relationships by communicating, influencing and negotiating effectively with senior executives, non-executives, regulators, third parties and internal management teams
Ability to use initiative to resolve issues
Experience in building and maintaining strong working relationships across a globally distributed matrix organization
Good interpersonal and communication skills with proven ability to communicate effectively and confidently at all levels across the Group
Experience of managing staff in a matrix environment without direct line management responsibility
Possess relationship management, collaboration and influencing skills

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
August 20, 2025

Expiration:
September 04, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Senior Manager, Performance

HSBC

Location:Malaysia, Kuala Lumpur

Category:Banking

Contract Type:Not provided