Senior Manager, Patient Access Operations

Talkiatry is seeking a Senior Manager, Patient Access Operations to shape the future of our new patient experience. In this high-impact role, you’ll lead the engine that helps people take their first step into care – ensuring every introduction to Talkiatry is seamless, supportive, and efficient. You’ll rely on data to diagnose bottlenecks, test new tactics, and drive measurable improvements across the new patient journey. You’ll oversee intake, outreach, and new patient coordination functions, optimizing how we connect thousands of patients to care each month. This is more than an operations role, it’s an opportunity to redefine how patients access mental healthcare at scale through innovation, empathy, and relentless focus on performance and outcomes. We’re looking for a leader who combines operational excellence with strategic vision. You’ll manage onshore and offshore teams, refine workflows for both inbound and outbound patient interactions, and lead pilot initiatives that test and scale new approaches to patient activation and engagement. Success in this role means building processes that drive both conversion and care continuity – while elevating the human experience at every step of the journey.