Senior Manager, Partner Management & New Business Products Job at Marriott Bonvoy (Bethesda)

Job Responsibility

Understand how our business and technology needs are evolving and provide insights and recommendations as you partner with key stakeholders to identify short-term solves, bridge strategies, and long-term visions for assigned product(s)
Advocate for the end user by developing a deep understanding of their needs through feedback and research
Collaborate across teams and creatively solve problems to constructively balance priorities and overcome or remove blockers required to successfully deliver a new product or feature
Collaborate with partners, domestic and international, to align on capabilities to be enabled and project timelines, supporting the onboarding and enabling process from inception through testing and launch
Gather and detail product requirements from stakeholders across the organization to inform roadmap items
collaborate with Engineering to evaluate technical complexity of requirements in order to appropriately prioritize work and manage expectations cross-functionally
Develop and lead the technology roadmap and backlog to implement specific product capabilities, ensuring critical requirements are identified, the best solutions for the end user are delivered every time, and alignment with broader group and portfolio objectives
Partner with Infrastructure Delivery, Enterprise Architecture & Shared Platforms, and Security to effectively prioritize infrastructure updates, bug fixes/defects, and technical debt/refactoring in your product backlog
Collaborate with cross-functional team members to drive value and develop customer friendly features and enhancements
Lead functional design, including demonstrations to stakeholders to validate approach
Write user stories and acceptance test criteria for features and detailed functional & nonfunctional requirements for the engineering teams
Contribute to end user support artifacts/information/collateral development including feature/capability descriptions, end user business value stories, etc
Partner with solution architects and software engineers to determine best technical implementation methods as well as a reasonable implementation schedule
Plan delivery, integration & test, and post-launch support for all the elements required in product delivery and operation working with applicable teams
Owns the quality and overall product performance, leading user testing and establishing KPI monitoring with QA partners
Meet regularly with the project team(s) to gather work statuses, discuss obstacles, provide advice, guidance, encouragement, and constructive feedback to ensure deliverables are met timely
Provide expertise to training and field support groups as appropriate before new releases go live
Identify and pursue opportunities for improvement, proactive and reactive, to increase adoption and customer satisfaction
Actively drive the adoption of Technology operating model changes
Champion excellence in business ethics and integrity, social responsibility, cross-cultural effectiveness, and associate engagement

Requirements

Bachelor’s degree or equivalent in Hotel Management, Project Management, IT Project Management or related field followed by 4 years of experience in technology, product management and/or business consulting
OR Master’s degree or equivalent in Hotel Management, Project Management, IT Project Management or related field followed by 2 years of experience in technology, product management and/or business consulting
2 years of experience managing multiple high-complexity efforts and competing priorities
2 years of experience working with counterparts from various functions/departments and influencing the work of counterparts without direct reporting accountability
2 years of experience assessing end user/customer needs, creatively approaching solutions, and deciding and influencing appropriate course of action, translating the same into a clear roadmap and definition of success
2 years of experience discussing technology concepts and building consensus by translating between technical and non-technical audiences
2 years of experience working cross functional teams, including internal and partner resources, driving teamwork and collaboration to achieve desired outcomes
2 years of experience working directly with technical team members, including Architects and Engineers, on product design and enhancement, including evaluating trade-offs and leading exploration of new opportunities
2 years of experience and success in implementing new business applications with complex technology integration and business process change on time, on budget, and with high client satisfaction

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Senior Manager, Partner Management & New Business Products

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