Senior Manager, Operations, Checkr

Checkr

Location:
United States, San Francisco

Category:
Customer Service

Contract Type:
Employment contract

Salary:

146000.00 - 183000.00 USD / Year

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Job Description:

Truework, recently acquired by Checkr, provides access to crucial employment, income information, and asset information needed for mortgage loans, apartment rentals, background checks, and more. This role focuses on leading the Manual Verifications team to deliver industry-leading service. The position combines team leadership, strategy development, and operational execution.

Job Responsibility:

Build, mentor, and scale a team of verification specialists servicing the enterprise mortgage customer base
Serve as a company and product expert, representing the team and its service externally to customers
Proactively manage the customer feedback loop, efficiently fielding requests and needs, and rapidly translating them into impactful solutions
Develop and implement robust frameworks and processes to consistently meet and exceed the high standards of Checkr’s customers
Design and facilitate training programs on quality protocols, operational workflows, product offerings, and customer personas in collaboration with senior team members
Identify and spearhead product and operational improvements in close collaboration with Product, Engineering, and Customer Success teams
Partner with executive leadership on operational initiatives, stay current on product updates and customer needs, and ensure timely completion of cross-functional deliverables.

Requirements:

7+ years or more of management experience in operations or a related production field
5+ years of experience in a people management role
2+ years of experience in leading projects or peers to achieve common goals
Proven experience building and scaling high-performing teams
Outstanding organizational, planning, and problem-solving skills with the ability to prioritize multiple issues and produce solutions
Excellent written and verbal communication skills
proven ability to establish relationships with direct reports, peers, executives and clients
Strategic and Process-Oriented: Takes initiative to set priorities, drive results, and improve workflows by identifying inefficiencies
Mentorship and Data-Driven Problem Solving: Develops talent, upholds high performance standards, and uses data analysis to identify root causes and implement solutions
Collaborative and Communicative: Works cross-functionally, navigates multiple systems, and clearly conveys expectations, feedback, and updates
Organized and Adaptable: Balances priorities, meets deadlines, delivers quality work, and effectively responds to change.

What we offer:

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental and vision coverage
Unlimited PTO policy
Monthly wellness stipend, home office stipend
In-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.

Additional Information:

Job Posted:
August 09, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Manager, Operations