Senior Manager, Operations

This is an exciting opportunity to lead a large team, reporting directly into the VP of our European Clinical business segment. General Purpose of Role: Represents the Operations department at a senior management level and to the rest of the PCI Group reporting into an SLT member. Ensure that PCI Bridgend’s operational activities are effective and efficiently implemented while maintaining excellent levels of customer, staff, and supplier satisfaction. Support, develop and manage the sites process and continuous improvement initiatives and One PCI’s Lean Maturity Index Support cross functional leaders and employees to strive for operational excellence through Safety, Quality, Technical Operations, Project Management, Logistics, Procurement, Finance and HR. Harmonise within PCI culture to deliver the industries leading pristine customer experience. This role requires you to have strong leadership and management skills where you will regularly attend customer and client meetings reporting on operational activities, addressing concerns, and implementing corrective solutions.