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Senior Manager, Operations Technology Strategy – Business Excellence & Transformation

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JLL

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Location:
India , Gurugram

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

This is a senior manager role for a techno-functional profile with at least 10 years relevant progressive experience in project situations requiring engaging with multiple teams and different stakeholder levels and drive agreement on requirements that can drive Mendix workflow solution deployments. The person is required to closely collaborate with subject matter experts across the business to understand, question and appropriately capture business requirements with a specific focus on leveraging the Mendix low-code platform for its workflow capabilities. The role is expected to hold a valid Expert/ Intermediate Mendix certification. The role may have the opportunity to work with a gamut of other technologies ranging from RPA, BPM workflow, OCR, gen AI, data transformation, integrations as projects scope dictates. This position is an individual contribution role.

Job Responsibility:

  • Lead requirements gathering sessions with stakeholders across various business units
  • Analyze and document complex business processes and workflows
  • Translate business requirements into clear, concise, and testable user stories and acceptance criteria
  • Identify and document functional and non-functional requirements
  • Design and prototype workflow solutions within the Mendix platform, leveraging its low-code capabilities
  • Collaborate with Mendix developers to ensure accurate and efficient implementation of solutions
  • Configure and customize Mendix workflows to meet specific business needs
  • Develop and maintain Mendix application documentation
  • Apply deep understanding of workflow concepts, including process automation, rules engines, and human task management
  • Optimize existing Mendix workflows for performance and efficiency
  • Stay up-to-date on the latest Mendix features and best practices related to workflow solutions
  • Mentor junior business analysts on Mendix workflow design and implementation
  • Act as a liaison between business stakeholders and the development team
  • Communicate effectively with both technical and non-technical audiences
  • Facilitate workshops and presentations to stakeholders
  • Participate in Agile ceremonies, including sprint planning, daily stand-ups, and sprint reviews
  • Develop and execute test plans and test cases for Mendix workflow solutions
  • Participate in user acceptance testing (UAT) and ensure that solutions meet business requirements
  • Identify and document defects and work with the development team to resolve them
  • Create and maintain comprehensive documentation for Mendix applications and workflows, including process flows, data models, and user guides
  • Develop and deliver training materials to end-users on Mendix solutions
  • Participate in the definition and implementation of the Mendix CoE strategy, standards, and best practices
  • Contribute to the development of reusable Mendix components and templates for workflow solutions
  • Assist in the creation and maintenance of a Mendix knowledge base and documentation repository
  • Support the governance and quality assurance processes within the Mendix CoE
  • Help to onboard and mentor new Mendix developers and business analysts within the organization
  • Promote the adoption of Mendix best practices across the organization
  • Manage projects and engagements in the automation and tech implementation domain
  • Manage change management in these projects

Requirements:

  • Mendix Workflow Solution Expert / Intermediate Certification
  • Relevant experience in Mendix workflow solution deployment
  • Bachelor's degree in a technical field (e.g., Engineering, Computer Science) with relevant work experience
  • 10+ years of experience as a Business Analyst, Configurator, and Project Manager in automation projects
  • Strong analytical and problem-solving skills
  • Excellent communication, collaboration, and interpersonal skills with diverse audiences (technical and non-technical)
  • Ability to work independently and manage multiple projects efficiently
  • Creative thinker with a focus on achieving results
  • Adept in various requirement gathering techniques like brainstorming, user interviews, workshops
  • Passionate about driving change and continuous improvement

Nice to have:

  • Knowledge of Real Estate Industry operations
  • Experience with DevOps practices
  • CBAP, Business Analytics, Product Owner, or Project Management certifications

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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