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Senior Manager, Operations Strategy

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Airwallex

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Location:
Singapore , Singapore

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As Senior Manager, Operations Strategy, you will be at the heart of Airwallex’s mission to deliver world-class customer experiences and operational excellence. You’ll lead high-impact, data-driven projects that span the full lifecycle of our product domains, working cross-functionally to drive continuous improvement and tangible business outcomes.

Job Responsibility:

  • Identify and drive strategic projects to deep dive into the life cycle of each product domain, perform data analysis, and deliver continuous improvements across operations
  • Take a data-driven approach to problem solving
  • use data for customer experience (CX) analysis for top enterprise clients, specific verticals (e.g., OTA, Payroll), and other key segments
  • Work across functions - including Product, Customer Success, Engineering, and more, to ensure stakeholder alignment and deliver desired business outcomes
  • Prepare and update materials covering project progress, highlighting progress towards goals, key risks, and dependencies for senior leadership
  • Handle special projects and ad-hoc incoming requests, including deep-dives on issues identified by leadership or functional teams
  • Monitor and report on key performance indicators (KPIs), providing actionable insights and recommendations for improvement
  • Stay up to date with industry trends and best practices in operations strategy, proactively identifying opportunities to drive operational excellence

Requirements:

  • 10+ years of experience
  • Experience with top-tier strategy/management consulting firms
  • Preferably experience with a fast-growing tech startup
  • Strong analytical and problem-solving skills
  • Exceptional stakeholder management and influencing skills
  • Self-starter who can identify and prioritize opportunities
  • Excellent written and verbal communication and presentation skills
  • Bachelor’s degree or equivalent

Nice to have:

  • Experience in technology, financial services, and/or a high-growth environment
  • Advanced proficiency with data analysis tools (e.g., SQL, Looker, Tableau)
  • Experience working closely with product teams and influencing product development
  • Entrepreneurial mindset
  • thrives in ambiguity and fast-paced, dynamic environments
  • Success-oriented and holds yourself accountable for delivering key outcomes

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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