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As Senior Manager, Operations Strategy, you will be at the heart of Airwallex’s mission to deliver world-class customer experiences and operational excellence. You’ll lead high-impact, data-driven projects that span the full lifecycle of our product domains, working cross-functionally to drive continuous improvement and tangible business outcomes.
Job Responsibility:
Identify and drive strategic projects to deep dive into the life cycle of each product domain, perform data analysis, and deliver continuous improvements across operations
Take a data-driven approach to problem solving
use data for customer experience (CX) analysis for top enterprise clients, specific verticals (e.g., OTA, Payroll), and other key segments
Work across functions - including Product, Customer Success, Engineering, and more, to ensure stakeholder alignment and deliver desired business outcomes
Prepare and update materials covering project progress, highlighting progress towards goals, key risks, and dependencies for senior leadership
Handle special projects and ad-hoc incoming requests, including deep-dives on issues identified by leadership or functional teams
Monitor and report on key performance indicators (KPIs), providing actionable insights and recommendations for improvement
Stay up to date with industry trends and best practices in operations strategy, proactively identifying opportunities to drive operational excellence
Requirements:
10+ years of experience
Experience with top-tier strategy/management consulting firms
Preferably experience with a fast-growing tech startup
Strong analytical and problem-solving skills
Exceptional stakeholder management and influencing skills
Self-starter who can identify and prioritize opportunities
Excellent written and verbal communication and presentation skills
Bachelor’s degree or equivalent
Nice to have:
Experience in technology, financial services, and/or a high-growth environment
Advanced proficiency with data analysis tools (e.g., SQL, Looker, Tableau)
Experience working closely with product teams and influencing product development
Entrepreneurial mindset
thrives in ambiguity and fast-paced, dynamic environments
Success-oriented and holds yourself accountable for delivering key outcomes