Senior Manager, Operations Strategy Job at Airwallex (Singapore)

Senior Manager, Operations Strategy

As a Senior Manager, Operations Strategy, you’ll play a pivotal role in driving ...

Location

Singapore , Singapore

Salary:

Not provided

Airwallex

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Finance, Technology, or a related field
6-8 years of experience, preferably with a fast-growing tech startup, top-tier strategy/management consulting, or equivalent
Strong analytical and problem-solving skills, with proficiency in SQL and Python for data analysis
Strong communication skills—assertive, direct, and able to synthesize and present complex information simply and effectively
Proven experience in ticket analysis, customer support metrics, and process improvement
Exceptional stakeholder management and influencing skills
Highly resilient, adaptable, and thrives in a fast-paced, high-growth environment

Job Responsibility

Lead strategic projects to improve customer experience from a product operations perspective, especially for Business Account product
Review and analyze all tickets submitted by clients about product issues, identifying key factors that may affect client user experience
Use data-driven approaches (SQL, Python) to uncover trends, root causes, and actionable insights from customer support and product data
Partner cross-functionally with Product, Engineering, Customer Support, and other teams to drive initiatives that enhance product performance and customer satisfaction
Design and implement process improvements to streamline operations and reduce customer pain points
Prepare and present clear, compelling recommendations and progress updates to senior management and stakeholders
Handle special projects and ad-hoc requests, including deep dives on issues identified by leadership or functional teams

Fulltime

Senior Manager, Operations Strategy

As Senior Manager, Operations Strategy, you will be at the heart of Airwallex’s ...

Location

Singapore , Singapore

Salary:

Not provided

Airwallex

Expiration Date

Until further notice

Requirements

10+ years of experience
Experience with top-tier strategy/management consulting firms
Preferably experience with a fast-growing tech startup
Strong analytical and problem-solving skills
Exceptional stakeholder management and influencing skills
Self-starter who can identify and prioritize opportunities
Excellent written and verbal communication and presentation skills
Bachelor’s degree or equivalent

Job Responsibility

Identify and drive strategic projects to deep dive into the life cycle of each product domain, perform data analysis, and deliver continuous improvements across operations
Take a data-driven approach to problem solving
use data for customer experience (CX) analysis for top enterprise clients, specific verticals (e.g., OTA, Payroll), and other key segments
Work across functions - including Product, Customer Success, Engineering, and more, to ensure stakeholder alignment and deliver desired business outcomes
Prepare and update materials covering project progress, highlighting progress towards goals, key risks, and dependencies for senior leadership
Handle special projects and ad-hoc incoming requests, including deep-dives on issues identified by leadership or functional teams
Monitor and report on key performance indicators (KPIs), providing actionable insights and recommendations for improvement
Stay up to date with industry trends and best practices in operations strategy, proactively identifying opportunities to drive operational excellence

Fulltime

Senior Manager, Operations Strategy

As part of our Operations Strategy team, you’ll be tackling complex problems acr...

Location

United Kingdom , London

Salary:

Not provided

Airwallex

Expiration Date

Until further notice

Requirements

7+ years of experience, preferably with a fast-growing tech startup or top-tier strategy/management consulting or equivalent
Strong analytical skills, with proficiency in SQL/R/Python
any BI tools will be an advantage
Strong analytical and problem solving skills essential
Exceptional stakeholder management and influencing skills

Job Responsibility

Identify and drive strategic projects to improve our customer experience
Lead important initiatives to uplift the day-to-day work of our operational functions
Take a data driven approach to problem solving
Work across functions to ensure stakeholder alignment and deliver desired outcomes
Prepare and update materials covering project progress, highlighting progress towards goals, key risks and dependencies
Handle special projects and ad-hoc incoming requests, including deep-dives on issues identified by leadership or functional teams

Fulltime

Strategy & Operations - Senior Manager (Customer Operations)

We are seeking a strategic and results-oriented Senior Manager to lead our Strat...

Location

United States , New York City

Salary:

150000.00 - 300000.00 USD / Year

Traba

Expiration Date

Until further notice

Requirements

7+ years in operations, strategy, account management, or customer success
At least 3+ years in a leadership role
Previous experience in tech, marketplace, or startup environment
Demonstrated ability to build and lead high-performing teams
Strong understanding of customer success methodologies
Ability to develop data-driven strategies
Proficiency in tools like Excel and SQL is a plus
Excellent communication skills
A passion for scaling businesses, building teams, and improving operational processes

Job Responsibility

Define and implement the strategy for Customer Strategy & Operations teams
Own the optimization of customer related processes
Work closely with Product, Growth, Engineering, and Operations teams
Lead and mentor a growing team of individual contributors and people managers
Leverage analytics to measure customer success KPIs
Ensure that customer feedback is captured and acted upon
Lead high-impact projects aimed at improving team efficiency
Oversee the seamless onboarding process for new clients

What we offer

Start-up equity
Competitive salary
100% paid health, dental, and vision coverage
Free meals and snacks in the office
Commuter benefits
Gympass benefit
One Medical membership
Gympass
HSA via Optum
Talkspace

Fulltime

Senior Strategy & Operations Manager, Merchant Selection Strategy & Pricing

As a Merchant Selection and Pricing Sr Manager at Uber Eats Canada, you will pla...

Location

Canada , Toronto

Salary:

123000.00 - 137000.00 CAD / Year

Uber

Expiration Date

Until further notice

Requirements

4+ years of professional experience in Strategy & Ops, Commercial, Finance, or Consulting roles
Proficiency in SQL, Excel, and data visualization tools like Tableau, along with modeling scenario impacts
Undergraduate degree in Business, Finance, or Engineering

Job Responsibility

Develop Selection Strategy: Create the strategic framework for merchant acquisition and retention
identify "must-have" selection gaps in specific geographic groups and design the commercial terms needed to win them
Lead the Deal Desk: Manage all new and renewing merchant deals, ensuring they adhere to internal guardrails for pricing, legal compliance, and profitability
Optimize Marketplace Mix: Analyze market dynamics to determine the optimal balance of merchant categories and develop pricing models that reflect the value each merchant brings to the platform
Data-Driven Insights: Analyze performance trends, including merchant churn, price sensitivity, and selection gaps, to surface actionable insights for the Commercial and Operations teams
Cross-Functional Leadership: Collaborate with Commercial, Operations, Finance, and Legal to operationalize pricing and selection decisions, ensuring our "Value Proposition" remains competitive
Governance & Reporting: Build and maintain dashboards that track selection health (e.g., selection parity vs. competitors) and pricing performance to guide executive-level conversations
Strategic Initiatives: Lead projects that improve merchant economics and engagement.

What we offer

Bonus program
Equity award
Other types of compensation

Fulltime

Strategy & Operations Senior Manager - Mobility Membership & Loyalty

Japan is one of Uber's most dynamic and fastest-growing membership markets — hom...

Location

Japan , Tokyo

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Extensive experience in operations, strategy, growth, or product management — ideally in a consumer tech, subscription, or e-commerce context
Strong analytical skills — you're comfortable working in SQL, Looker, or Tableau to pull your own data, build models, and tell a compelling story
Proven track record of owning programs end-to-end with measurable business outcomes
Excellent communicator — able to translate complex analysis into clear recommendations for both local teams and global executives
Business-level English — essential for global collaboration and reporting
Japanese language proficiency — business-level Japanese highly preferred given scope for external partner engagement
Experience with membership, subscription, loyalty, or CRM programs at a consumer-facing company is a plus
Familiarity with Japan's consumer landscape — including local payment behaviours, transport habits, and digital loyalty ecosystems (e.g. point programs, IC card integrations) is a plus
Experience with experimentation design (A/B testing) and incrementality measurement is a plus
Prior experience working in a global company navigating local/global matrix dynamics is a plus

Job Responsibility

Define and own the Japan Mobility membership growth roadmap — from subscriber acquisition and conversion to retention and win-back
Develop and execute quarterly and annual plans for Uber One penetration within Japan Mobility, aligned to global membership OKRs
Identify and size opportunities in the Japan market, including local partnerships (e.g. Rakuten, transit operators, corporate accounts) that can drive incremental member acquisition and value
Design and run membership campaigns, loyalty promotions, and bonanza programs (e.g. member bonanzas, referral-to-try initiatives) tailored to Japan rider behavior
Partner with the global Membership Product team to localise features, benefits, and onboarding flows for the Japan market
Manage experiment pipelines — design, analyse, and iterate on A/B tests to continuously improve member conversion, engagement, and retention
Own and track Japan Mobility membership KPIs: active members, gross bookings coverage (GB%), trips-per-user (TpU), churn rate, and CLV
Build dashboards and produce weekly/monthly performance reports for senior stakeholders in Japan and global leadership
Conduct deep-dive analyses on member behaviour, cohort performance, and promo incrementality to surface actionable insights
Serve as the primary point of contact between Japan Mobility and global Membership & Loyalty teams

Fulltime

Strategy & Operations Senior Manager – Life Sciences Sector

We are a growing international consulting firm that supports multinational compa...

Location

Spain , Barcelona

Salary:

Not provided

Business Integration Partners

Expiration Date

Until further notice

Requirements

Professional experience of between 7 and 8 years, at least 5 years in business consulting or position with similar functions, including project and team management
General knowledge of the Life Sciences sector
University education and a high level of English. Other languages are an asset
Analytical and problem-solving skills
Ability to communicate and interact with high-level clients
Proactivity and concern for continuous improvement

Job Responsibility

Structuring and supervision in the execution of consulting projects
Preparation and presentation of project results
Team & Client Management
Identification of business opportunities
Knowledge development

What we offer

Flexible work model (schedule, teleworking, career speed, parenthood, etc.)
Professional development (training plans, coaching, individualized career plan)
Personal development (sports, social and volunteer activities)
Accelerated career paths

Fulltime

Gtm Strategy & Operations Senior Manager

As a member of Zip’s GTM Strategy & Operations team, you’ll be a key partner to ...

Location

United States , San Francisco; New York City

Salary:

170000.00 - 230000.00 USD / Year

Zip

Expiration Date

Until further notice

Requirements

8+ years of experience in sales strategy, revenue operations, consulting, investing, or a similar high-performance environment
Strong analytical and modeling skills - fluent in Excel/Sheets and can write SQL or are willing to learn
Deep understanding of go-to-market motions and SaaS business models, with battle-tested views on comp, funnel metrics, over-assignment, and enrichment
Experience working closely with GTM systems like Salesforce, Outreach, Clari, and Gong
Excellent written and verbal communication - can structure thinking clearly, write concise memos, and present to executives with confidence
Attention to detail - go deep on problems, sweat the edge cases, and set the quality bar high
High bias for action - move fast, think in tradeoffs, and find a way forward when others see blockers
Technically inclined - not afraid of Salesforce Flows, brittle validation rules, or stitching together data across systems
A collaborative mindset - opinionated but open to all perspectives, and know how to drive alignment across stakeholders
A proven operator - managed large, ambiguous projects that required both strategic thinking and tactical execution

Job Responsibility

Own GTM operations for a business unit: Lead day-to-day operations and long-term planning for one or more sales segments, including territory design, comp plans, sales metrics, reporting, and 'whatever it takes'
Act as a strategic thought partner: Be the go-to partner for sales leadership and execs - whether it’s solving complex problems, framing key decisions, or bringing structure to ambiguity
Drive GTM cadence and accountability: Run the operating rhythm - owning pipeline reviews, forecast calls, QBRs, and leadership syncs. You’ll push velocity, track outcomes, and ensure every meeting drives impact
Lead cross-functional execution: Work across Sales, Marketing, CS, Product, and Finance to drive strategic initiatives forward - bringing a GTM perspective to company-wide efforts and ensuring alignment across teams
Build with data: Use SQL, spreadsheets, and BI tools to structure analysis, validate assumptions, and uncover insights that improve GTM execution and drive growth
Own special projects: From compensation design to rep productivity modeling to account segmentation - you’ll own critical, high-impact workstreams that move the business forward

What we offer

Start-up equity
Full health, vision & dental coverage
Catered lunches & dinners for SF or NY employees
Commuter benefit
Team building events & happy hours
Flexible PTO
Apple equipment plus home office budget
401k plan

Fulltime

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Senior Manager, Operations Strategy

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