CrawlJobs Logo
Airwallex Logo Airwallex · IT - Administration

Senior Manager, Operations Strategy

Singapore, Singapore · Job Posted February 21, 2026
Apply Position
Job Link Share

Job Description

As a Senior Manager, Operations Strategy, you’ll play a pivotal role in driving improvements to customer experience from a product operations perspective, with a particular focus on GTPN and Pay Out products. You will leverage data-driven insights to identify and address key factors impacting client user experience, working cross-functionally to deliver tangible improvements in product performance and operational efficiency.

Job Responsibility

  • Lead strategic projects to improve customer experience from a product operations perspective, especially for Business Account product
  • Review and analyze all tickets submitted by clients about product issues, identifying key factors that may affect client user experience
  • Use data-driven approaches (SQL, Python) to uncover trends, root causes, and actionable insights from customer support and product data
  • Partner cross-functionally with Product, Engineering, Customer Support, and other teams to drive initiatives that enhance product performance and customer satisfaction
  • Design and implement process improvements to streamline operations and reduce customer pain points
  • Prepare and present clear, compelling recommendations and progress updates to senior management and stakeholders
  • Handle special projects and ad-hoc requests, including deep dives on issues identified by leadership or functional teams

Requirements

  • Bachelor’s degree in Business, Finance, Technology, or a related field
  • 6-8 years of experience, preferably with a fast-growing tech startup, top-tier strategy/management consulting, or equivalent
  • Strong analytical and problem-solving skills, with proficiency in SQL and Python for data analysis
  • Strong communication skills—assertive, direct, and able to synthesize and present complex information simply and effectively
  • Proven experience in ticket analysis, customer support metrics, and process improvement
  • Exceptional stakeholder management and influencing skills
  • Highly resilient, adaptable, and thrives in a fast-paced, high-growth environment

Nice to have

  • Experience in the fintech or payments industry
  • Experience with A/B testing and experimentation techniques
  • Familiarity with product operations, customer experience, and cross-functional project management
Airwallex - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Senior Manager, Operations Strategy

8 matching positions

Senior Manager, Operations Strategy

As Senior Manager, Operations Strategy, you will be at the heart of Airwallex’s ...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
airwallex.com Logo
Airwallex
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience
  • Experience with top-tier strategy/management consulting firms
  • Preferably experience with a fast-growing tech startup
  • Strong analytical and problem-solving skills
  • Exceptional stakeholder management and influencing skills
  • Self-starter who can identify and prioritize opportunities
  • Excellent written and verbal communication and presentation skills
  • Bachelor’s degree or equivalent
Job Responsibility
Job Responsibility
  • Identify and drive strategic projects to deep dive into the life cycle of each product domain, perform data analysis, and deliver continuous improvements across operations
  • Take a data-driven approach to problem solving
  • use data for customer experience (CX) analysis for top enterprise clients, specific verticals (e.g., OTA, Payroll), and other key segments
  • Work across functions - including Product, Customer Success, Engineering, and more, to ensure stakeholder alignment and deliver desired business outcomes
  • Prepare and update materials covering project progress, highlighting progress towards goals, key risks, and dependencies for senior leadership
  • Handle special projects and ad-hoc incoming requests, including deep-dives on issues identified by leadership or functional teams
  • Monitor and report on key performance indicators (KPIs), providing actionable insights and recommendations for improvement
  • Stay up to date with industry trends and best practices in operations strategy, proactively identifying opportunities to drive operational excellence
  • Fulltime
Read More
Arrow Right

Senior Manager, Operations Strategy

As Senior Manager, Operations Strategy, you will be at the heart of Airwallex’s ...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
airwallex.com Logo
Airwallex
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience, including experience with top-tier strategy/management consulting firms
  • Strong analytical and problem-solving skills are essential
  • Exceptional stakeholder management and influencing skills, especially with Product and Customer Success teams
  • Self-starter who can identify and prioritize opportunities to focus on
  • Excellent written and verbal communication and presentation skills
  • Bachelor’s degree or equivalent
Job Responsibility
Job Responsibility
  • Identify and drive strategic projects to deep dive into the life cycle of each product domain, perform data analysis, and deliver continuous improvements across operations
  • Take a data-driven approach to problem solving
  • use data for customer experience (CX) analysis for top enterprise clients, specific verticals (e.g., OTA, Payroll), and other key segments
  • Work across functions - including Product, Customer Success, Engineering, and more, to ensure stakeholder alignment and deliver desired business outcomes
  • Prepare and update materials covering project progress, highlighting progress towards goals, key risks, and dependencies for senior leadership
  • Handle special projects and ad-hoc incoming requests, including deep-dives on issues identified by leadership or functional teams
  • Monitor and report on key performance indicators (KPIs), providing actionable insights and recommendations for improvement
  • Stay up to date with industry trends and best practices in operations strategy, proactively identifying opportunities to drive operational excellence
  • Fulltime
Read More
Arrow Right

Senior Manager, Operations Strategy

As part of our Operations Strategy team, you’ll be tackling complex problems acr...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
airwallex.com Logo
Airwallex
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience, preferably with a fast-growing tech startup or top-tier strategy/management consulting or equivalent
  • Strong analytical skills, with proficiency in SQL/R/Python
  • any BI tools will be an advantage
  • Strong analytical and problem solving skills essential
  • Exceptional stakeholder management and influencing skills
Job Responsibility
Job Responsibility
  • Identify and drive strategic projects to improve our customer experience
  • Lead important initiatives to uplift the day-to-day work of our operational functions
  • Take a data driven approach to problem solving
  • Work across functions to ensure stakeholder alignment and deliver desired outcomes
  • Prepare and update materials covering project progress, highlighting progress towards goals, key risks and dependencies
  • Handle special projects and ad-hoc incoming requests, including deep-dives on issues identified by leadership or functional teams
  • Fulltime
Read More
Arrow Right

Strategy & Operations - Senior Manager (Customer Operations)

We are seeking a strategic and results-oriented Senior Manager to lead our Strat...
Location
Location
United States , New York City
Salary
Salary:
150000.00 - 300000.00 USD / Year
traba.work Logo
Traba
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years in operations, strategy, account management, or customer success
  • At least 3+ years in a leadership role
  • Previous experience in tech, marketplace, or startup environment
  • Demonstrated ability to build and lead high-performing teams
  • Strong understanding of customer success methodologies
  • Ability to develop data-driven strategies
  • Proficiency in tools like Excel and SQL is a plus
  • Excellent communication skills
  • A passion for scaling businesses, building teams, and improving operational processes
Job Responsibility
Job Responsibility
  • Define and implement the strategy for Customer Strategy & Operations teams
  • Own the optimization of customer related processes
  • Work closely with Product, Growth, Engineering, and Operations teams
  • Lead and mentor a growing team of individual contributors and people managers
  • Leverage analytics to measure customer success KPIs
  • Ensure that customer feedback is captured and acted upon
  • Lead high-impact projects aimed at improving team efficiency
  • Oversee the seamless onboarding process for new clients
What we offer
What we offer
  • Start-up equity
  • Competitive salary
  • 100% paid health, dental, and vision coverage
  • Free meals and snacks in the office
  • Commuter benefits
  • Gympass benefit
  • One Medical membership
  • Gympass
  • HSA via Optum
  • Talkspace
  • Fulltime
Read More
Arrow Right

Senior Strategy & Operations Manager, Merchant Selection Strategy & Pricing

As a Merchant Selection and Pricing Sr Manager at Uber Eats Canada, you will pla...
Location
Location
Canada , Toronto
Salary
Salary:
123000.00 - 137000.00 CAD / Year
uber.com Logo
Uber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years of professional experience in Strategy & Ops, Commercial, Finance, or Consulting roles
  • Proficiency in SQL, Excel, and data visualization tools like Tableau, along with modeling scenario impacts
  • Undergraduate degree in Business, Finance, or Engineering
Job Responsibility
Job Responsibility
  • Develop Selection Strategy: Create the strategic framework for merchant acquisition and retention
  • identify "must-have" selection gaps in specific geographic groups and design the commercial terms needed to win them
  • Lead the Deal Desk: Manage all new and renewing merchant deals, ensuring they adhere to internal guardrails for pricing, legal compliance, and profitability
  • Optimize Marketplace Mix: Analyze market dynamics to determine the optimal balance of merchant categories and develop pricing models that reflect the value each merchant brings to the platform
  • Data-Driven Insights: Analyze performance trends, including merchant churn, price sensitivity, and selection gaps, to surface actionable insights for the Commercial and Operations teams
  • Cross-Functional Leadership: Collaborate with Commercial, Operations, Finance, and Legal to operationalize pricing and selection decisions, ensuring our "Value Proposition" remains competitive
  • Governance & Reporting: Build and maintain dashboards that track selection health (e.g., selection parity vs. competitors) and pricing performance to guide executive-level conversations
  • Strategic Initiatives: Lead projects that improve merchant economics and engagement.
What we offer
What we offer
  • Bonus program
  • Equity award
  • Other types of compensation
  • Fulltime
Read More
Arrow Right

Strategy & Operations Senior Manager - Mobility Membership & Loyalty

Japan is one of Uber's most dynamic and fastest-growing membership markets — hom...
Location
Location
Japan , Tokyo
Salary
Salary:
Not provided
uber.com Logo
Uber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive experience in operations, strategy, growth, or product management — ideally in a consumer tech, subscription, or e-commerce context
  • Strong analytical skills — you're comfortable working in SQL, Looker, or Tableau to pull your own data, build models, and tell a compelling story
  • Proven track record of owning programs end-to-end with measurable business outcomes
  • Excellent communicator — able to translate complex analysis into clear recommendations for both local teams and global executives
  • Business-level English — essential for global collaboration and reporting
  • Japanese language proficiency — business-level Japanese highly preferred given scope for external partner engagement
  • Experience with membership, subscription, loyalty, or CRM programs at a consumer-facing company is a plus
  • Familiarity with Japan's consumer landscape — including local payment behaviours, transport habits, and digital loyalty ecosystems (e.g. point programs, IC card integrations) is a plus
  • Experience with experimentation design (A/B testing) and incrementality measurement is a plus
  • Prior experience working in a global company navigating local/global matrix dynamics is a plus
Job Responsibility
Job Responsibility
  • Define and own the Japan Mobility membership growth roadmap — from subscriber acquisition and conversion to retention and win-back
  • Develop and execute quarterly and annual plans for Uber One penetration within Japan Mobility, aligned to global membership OKRs
  • Identify and size opportunities in the Japan market, including local partnerships (e.g. Rakuten, transit operators, corporate accounts) that can drive incremental member acquisition and value
  • Design and run membership campaigns, loyalty promotions, and bonanza programs (e.g. member bonanzas, referral-to-try initiatives) tailored to Japan rider behavior
  • Partner with the global Membership Product team to localise features, benefits, and onboarding flows for the Japan market
  • Manage experiment pipelines — design, analyse, and iterate on A/B tests to continuously improve member conversion, engagement, and retention
  • Own and track Japan Mobility membership KPIs: active members, gross bookings coverage (GB%), trips-per-user (TpU), churn rate, and CLV
  • Build dashboards and produce weekly/monthly performance reports for senior stakeholders in Japan and global leadership
  • Conduct deep-dive analyses on member behaviour, cohort performance, and promo incrementality to surface actionable insights
  • Serve as the primary point of contact between Japan Mobility and global Membership & Loyalty teams
  • Fulltime
Read More
Arrow Right

Strategy & Operations Senior Manager – Life Sciences Sector

We are a growing international consulting firm that supports multinational compa...
Location
Location
Spain , Barcelona
Salary
Salary:
Not provided
businessintegrationpartners.com Logo
Business Integration Partners
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Professional experience of between 7 and 8 years, at least 5 years in business consulting or position with similar functions, including project and team management
  • General knowledge of the Life Sciences sector
  • University education and a high level of English. Other languages are an asset
  • Analytical and problem-solving skills
  • Ability to communicate and interact with high-level clients
  • Proactivity and concern for continuous improvement
Job Responsibility
Job Responsibility
  • Structuring and supervision in the execution of consulting projects
  • Preparation and presentation of project results
  • Team & Client Management
  • Identification of business opportunities
  • Knowledge development
What we offer
What we offer
  • Flexible work model (schedule, teleworking, career speed, parenthood, etc.)
  • Professional development (training plans, coaching, individualized career plan)
  • Personal development (sports, social and volunteer activities)
  • Accelerated career paths
  • Fulltime
Read More
Arrow Right

Gtm Strategy & Operations Senior Manager

As a member of Zip’s GTM Strategy & Operations team, you’ll be a key partner to ...
Location
Location
United States , San Francisco; New York City
Salary
Salary:
170000.00 - 230000.00 USD / Year
ziphq.com Logo
Zip
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in sales strategy, revenue operations, consulting, investing, or a similar high-performance environment
  • Strong analytical and modeling skills - fluent in Excel/Sheets and can write SQL or are willing to learn
  • Deep understanding of go-to-market motions and SaaS business models, with battle-tested views on comp, funnel metrics, over-assignment, and enrichment
  • Experience working closely with GTM systems like Salesforce, Outreach, Clari, and Gong
  • Excellent written and verbal communication - can structure thinking clearly, write concise memos, and present to executives with confidence
  • Attention to detail - go deep on problems, sweat the edge cases, and set the quality bar high
  • High bias for action - move fast, think in tradeoffs, and find a way forward when others see blockers
  • Technically inclined - not afraid of Salesforce Flows, brittle validation rules, or stitching together data across systems
  • A collaborative mindset - opinionated but open to all perspectives, and know how to drive alignment across stakeholders
  • A proven operator - managed large, ambiguous projects that required both strategic thinking and tactical execution
Job Responsibility
Job Responsibility
  • Own GTM operations for a business unit: Lead day-to-day operations and long-term planning for one or more sales segments, including territory design, comp plans, sales metrics, reporting, and 'whatever it takes'
  • Act as a strategic thought partner: Be the go-to partner for sales leadership and execs - whether it’s solving complex problems, framing key decisions, or bringing structure to ambiguity
  • Drive GTM cadence and accountability: Run the operating rhythm - owning pipeline reviews, forecast calls, QBRs, and leadership syncs. You’ll push velocity, track outcomes, and ensure every meeting drives impact
  • Lead cross-functional execution: Work across Sales, Marketing, CS, Product, and Finance to drive strategic initiatives forward - bringing a GTM perspective to company-wide efforts and ensuring alignment across teams
  • Build with data: Use SQL, spreadsheets, and BI tools to structure analysis, validate assumptions, and uncover insights that improve GTM execution and drive growth
  • Own special projects: From compensation design to rep productivity modeling to account segmentation - you’ll own critical, high-impact workstreams that move the business forward
What we offer
What we offer
  • Start-up equity
  • Full health, vision & dental coverage
  • Catered lunches & dinners for SF or NY employees
  • Commuter benefit
  • Team building events & happy hours
  • Flexible PTO
  • Apple equipment plus home office budget
  • 401k plan
  • Fulltime
Read More
Arrow Right