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As part of our Operations Strategy team, you’ll be tackling complex problems across many different domains, with the overarching aim to improve customer experience in EMEA. You are a self-starter and independent thinker with exceptional analytical and communication skills, capable of owning work streams that will drive the evolution of our business.
Job Responsibility:
Identify and drive strategic projects to improve our customer experience
Lead important initiatives to uplift the day-to-day work of our operational functions
Take a data driven approach to problem solving
Work across functions to ensure stakeholder alignment and deliver desired outcomes
Prepare and update materials covering project progress, highlighting progress towards goals, key risks and dependencies
Handle special projects and ad-hoc incoming requests, including deep-dives on issues identified by leadership or functional teams
Requirements:
7+ years of experience, preferably with a fast-growing tech startup or top-tier strategy/management consulting or equivalent
Strong analytical skills, with proficiency in SQL/R/Python
any BI tools will be an advantage
Strong analytical and problem solving skills essential
Exceptional stakeholder management and influencing skills