Senior Manager, Operations Performance

Reporting directly to the Vice President, Client Management Centre, the Senior Manager, Operations Performance is responsible for driving operational performance across the Client Management Centre (CMC) through disciplined operational execution, leader enablement, and the effective use of data and insights to drive accountability, consistency, and continuous improvement. The Client Management Centre serves as the firm’s back-office operations function, responsible for executing and supporting core processes that ensure efficient file progression, data integrity, and achievement of operational and financial outcomes. This role sits at the intersection of operations and data, partnering closely with CMC leaders and the Data team to both build and embed performance reporting and ensure performance insights translate into measurable improvements in operational results, team effectiveness, process consistency, and execution discipline. The Senior Manager will play a critical role in establishing consistent performance visibility, identifying and addressing performance gaps, and driving execution across the operation. This role goes beyond reporting and analysis to help embed strong operational discipline, consistent performance practices, and data-informed decision making across the CMC.