Senior Manager, Operations Knowledge Systems & Process Design Job at Checkr (Nashville)

Senior Manager, Knowledge Strategy

SiriusXM is looking for an experienced Knowledge & Digital Success Strategist to...

Location

United States , New York

Salary:

100000.00 - 128000.00 USD / Year

SiriusXM

Expiration Date

Until further notice

Requirements

7+ years of experience in KCS program management
Knowledge of KCS: KCS Practices v6 Certified
Proficient in content or knowledge management systems (e.g., Salesforce Knowledge, Contentful, Google Drive, Confluence, or similar) and CRM integrations
Content strategy, and/or digital self-service experience, preferably in a customer-focused industry
Project Management: Proven ability to manage complex projects from inception to completion, ensuring timelines, budgets, and quality standards are met
Analytical Skills: Strong data analysis skills, with experience leveraging web analytics tools (e.g., Google Analytics, Adobe Analytics) to inform strategy
Communication: Excellent written and verbal communication skills, with a knack for translating complex concepts into clear, accessible language
Collaboration: Strong interpersonal skills, with experience working cross-functionally in fast-paced, agile environments
Familiarity with SEO best practices for content optimization
Demonstrated experience supporting or partnering with contact center/BPO operations, with insight into industry processes and best practices

Job Responsibility

Lead the end-to-end Knowledge-Centered Service (KCS) program, shaping strategy to drive adoption across the organization
Manage the KCS Council, serve as an advocate for industry-leading practices, and maintain KCS v6 Certification
Be a strategic partner to internal teams, embedding KCS principles into day-to-day workflows and overseeing key metrics
Co-own the vision and execution of our Help Center strategy, optimizing site architecture for intuitive self-service
Collaborate with cross-functional partners (UX/UI, developers, product managers)
Use analytics and user feedback to refine the experience
Explore opportunities to extend help content across digital touchpoints
Be the Knowledge Admin, helping to design and configuration of our knowledge base within Salesforce Service Cloud and Experience Cloud
Translate user needs into actionable deliverables, collaborate with technical teams, and ensure seamless functionality during releases
Leverage AI to enhance the creation and delivery of content

What we offer

Eligible for discretionary short-term and long-term incentives.

Fulltime

Senior Revenue Operations Manager

As our Senior Revenue Operations Manager at simpleclub, you’ll be our RevOps Mas...

Location

Germany

Salary:

60478.00 - 81823.00 EUR / Year

MFK Recruitment

Expiration Date

Until further notice

Requirements

Extensive experience (5+ years) in Revenue Operations or a related field (e.g. Marketing Ops, Sales Ops) in a B2B SaaS environment, with a clear track record of designing and improving GTM systems and processes
Deep knowledge in managing and customizing HubSpot (Sales, Marketing and Operations Hub) – including workflows, automations, lifecycle stages, lead scoring, campaign setup, and reporting
A strong understanding of GTM data architecture – including funnel metrics, lead tracking, attribution, and data governance across marketing and sales
Proven ability to create, analyze and interpret complex data to support operational decisions and performance improvements
Advanced Excel or Google Sheets skills - you can confidently work with raw datasets and are able to build or refine data models using formulas
Experience aligning tools and processes across Marketing, Sales, and Customer Success, and ensuring smooth handovers between teams
Familiarity with automation and integration tools (e.g. Zapier, n8n) and a basic understanding of APIs or data sync concepts
Experience using AI tools and a proactive approach to applying technology for workflow automation and operational efficiency
Good understanding of marketing tracking (UTMs, attribution, funnel stages)
Comfortable switching between strategic planning and operational execution, and able to take full ownership of cross-functional projects

Job Responsibility

Maintain and improve our end-to-end RevOps infrastructure across Marketing, Sales, and Customer Success
Define and implement processes within HubSpot Marketing Hub – including automation workflows, lead scoring, lifecycle stages, and campaign operations
Set up and maintain forecasts & reporting across GTM teams and management
Ensure data quality, reliable tracking, and clean handovers throughout the funnel
Work closely with stakeholders across GTM, Product, Finance, and Leadership to align on data, strategy, and execution
Support ongoing GTM initiatives such as segmentation, funnel analysis, lead routing, sales velocity
Identify opportunities to automate repetitive tasks using Hubspot Workflows, no-code tools like Zapier, or jointly with Sales Operations
Shape our RevOps roadmap and contribute to improving productivity and revenue performance across the sales organization
Drive enablement through clear communication, documentation, and onboarding for operational tools and changes
Rollout of new tools, features, and processes to the organization – from testing and documentation to training and adoption

What we offer

Unlimited paid holidays
Work from anywhere
Team events
A great culture
Perk Budget
Join a purposeful mission

Fulltime

Senior Ad Operations Manager

We’re hiring a Senior Ad Operations Manager to join our all-star NYC team as a k...

Location

United States , New York

Salary:

80000.00 - 100000.00 USD / Year

Glassview Media

Expiration Date

Until further notice

Requirements

4+ years of experience in programmatic advertising focused on video/display, reporting, and partner-side operations
Proven track record executing KPI-driven campaign strategies and delivering on them (ROAS, DR, CTV campaigns is a plus)
Strong familiarity with Campaign Manager, DV360, Adobe Ad Cloud, and other third party environment ad platforms
Comfortable tracking high volumes of data, performing data analysis, and making decisions based on the results
Manage timely status updates with multiple stakeholders, both internal and external
Ability to be nimble and resourceful, work under tight deadlines, and respond to shifting priorities across multiple client accounts
Advanced Excel and data analysis skills with working knowledge of Javascript and HTML in order to troubleshoot
Excel at balancing time spent between strategic initiatives and diving into the details when necessary
Passion for technology, media, advertising, and data
Bachelor's degree or equivalent experience (in data, computer science, digital advertising is a plus)

Job Responsibility

Ensure flawless execution of digital media campaigns
Monitor & analyze campaign performance data to guide KPI-driven optimization strategies, design actionable recommendations, and drive best-in-class performance
Provide comprehensive reporting and analytics throughout campaign lifetime to ensure campaign pacing and performance
Process billing deliverables to create monthly invoices using QuickBooks
Collaborate with VP of Operations to lead a team of Ad Operations Managers towards successful campaign set up, optimization, and KPI fulfillment
Responsible for onboarding Ad Operations Managers, ensuring they understand best practices, become experts in GlassView product offering, and develop fluency in a variety of third party environment ad platforms
Serve as a central point person for existing publisher partners and take initiative on building new relationships
Lead product and process improvements based on a deep understanding of GlassView product offering, advertiser KPIs, and digital media landscape
Develop high-level proficiency in overall processes, procedures, and media systems relative to assigned clients
Seek continuous opportunities to improve process efficiency

Fulltime

Senior Manager, Finance Systems

The Senior Manager, Finance Systems will lead the strategy, execution, and conti...

Location

United States , San Francisco

Salary:

202000.00 - 286900.00 USD / Year

Airtable

Expiration Date

Until further notice

Requirements

10+ years of progressive experience in Finance Systems, Business Systems, or ERP implementation/management roles, ideally within high-growth technology companies
Hands-on expertise with Workday Financials, including design, configuration, and optimization of modules such as General Ledger, Accounts Payable, Accounts Receivable, Procurement, Billing, and Reporting
Deep knowledge of financial processes and systems (e.g., Procure-to-Pay, Order-to-Cash, FP&A, and Record to Report)
Strong understanding of new and emerging Workday platform offerings, such as Workday AI, Prism Analytics, Accounting Center, Workday Extend, and Adaptive Planning
Solid experience with other SaaS systems such as Navan, Stripe, Salesforce, FloQast, Avalara, Auditoria, High Radius, Xactly, CaptivateIQ etc
Proven success in leading cross-functional system transformations and large-scale integrations
Experienced in applying AI-driven automation, data models, and advanced analytics to transform Finance operations
Strong understanding of SOX compliance, internal controls, and data governance
Excellent project management skills with the ability to translate complex business requirements into scalable, intelligent technology solutions
Exceptional communication and stakeholder management skills

Job Responsibility

Develop and execute a long-term Finance Systems roadmap, aligning technology investments with Finance’s strategic priorities and Airtable’s broader business objectives
Own the design, implementation, and optimization of core Finance applications, including ERP, billing, procurement, Financial planning and reporting platforms
Lead system integrations and data flow optimization across the Finance tech stack to ensure accurate, timely, and compliant financial data
Oversee the daily functioning, maintenance, and support of Workday Financials, including Integrations as well as other Finance applications
Drive continuous improvement and modernization by evaluating and implementing new Workday product offerings to unlock new capabilities and efficiencies
Drive automation and process improvement initiatives leveraging AI and workflow automation tools to reduce manual effort, enhance efficiency, and improve control
Partner with Finance leadership (Accounting, FP&A, Procurement, Tax, and Revenue Operations, Finance Operations) to identify system gaps and enable operational excellence
Ensure company compliance with Data Privacy Laws, coordinate global compliance efforts with Legal and other stakeholders, and assist in meeting new regional or global data privacy requirements like HIPAA, CCPA, GDPR, etc
Manage vendor relationships with key Finance technology providers and evaluate new tools that align with strategic goals
Build, mentor, and lead a small but high-impact team of Finance Systems professionals, fostering a culture of innovation, accountability, and continuous learning

What we offer

Benefits
Restricted stock units
Incentive compensation

Fulltime

Process Improvement, Knowledge, & Enterprise Risk Management Task Lead

Implement and execute a process improvement program that continuously identifies...

Location

United States , Washington, DC

Salary:

Not provided

Talent Acquisition Concepts

Expiration Date

Until further notice

Requirements

A current, active SECRET Clearance
A bachelor's degree in computer science or a related field
5+ years of total work experience in IT governance, risk management, audit, compliance, business continuity plan management, or other related information security domains
3+ years managing cross-functional teams and influencing senior-level management and stakeholders
Previous experience obtaining and maintaining compliance certifications/attestations for at least one of the following: PCI-DSS, Sarbanes-Oxley (SOX), or SOC 2 compliance
Strong understanding of PCI-DSS, NIST CSF, and COBIT frameworks
Advanced comprehension of security and risk best practices and industry standards from a business, technical, and operational perspective
Proven experience leading and developing staff members
Ability to maintain the highest level of confidentiality
Excellent organizational skills with a proven ability to manage multiple projects simultaneously

Job Responsibility

Continuously monitor SDLC related processes and provide CST insight into any areas that may require special attention
Make recommendations for process improvements and develop target-state process designs, develop implementation plans/roadmaps, and continually revise and report on process efficiencies and redundancies
Develop and deliver updated process, policy and procedures documents
Support CST’s Annual Statement of Assurance process documentation requirements
Conduct and document process evaluations against established performance metrics, recommend corrective actions, and conduct lessons-learned sessions
Support the Government in monitoring project teams for adherence to policies and procedures
Perform all other Process Improvement activities as directed by the COR/GTM
Review CST’s current Knowledge Management processes and Systems, including SharePoint, as well as review existing knowledge management documentation with the view to making improvements
Provide support for SharePoint as a Knowledge Management tool. This shall include maintenance of SharePoint sites and repository/document management activities
Recommend improvements to CST’s Knowledge Management systems and develop and maintain related Knowledge Management Policies and Procedures documents

What we offer

health, dental, and vision coverage
a retirement plan
a profit-sharing/bonus plan
Paid Time Off
holidays
sick days
a fun, creative work environment

Fulltime

Senior Manager Revenue Operations

We are seeking a strategic and data-driven Senior Manager Revenue Operations – B...

Location

India , Gurugram

Salary:

Not provided

ATOSS Software SE

Expiration Date

Until further notice

Requirements

Graduate in any discipline (required)
MBA (especially in Business Analytics, Finance, Strategy, or Operations)
10–15 years of experience in Revenue Operations, Sales Strategy, or Business Partnering roles
Prior experience in a Revenue Operations Business Partner (BP) role is mandatory
Proven success in forecasting, business reviews, and stakeholder management
Strong leadership capabilities with experience managing ops or analyst teams
Advanced knowledge of Salesforce CRM
Working knowledge of Tableau or similar data visualization tools (preferred)
Proficiency in Excel, PowerPoint, and operational reporting best practices

Job Responsibility

Lead and standardize the forecasting process across segments in collaboration with Sales Leaders
Track pipeline hygiene, conversion, and coverage to identify risks and upsides
Deliver scenario-based forecast modeling and performance insights
Drive QBR preparation including bookings, pipeline analysis, and forecast commentary
Partner with leadership to ensure insights are translated into action plans
Serve as the lead Revenue Operations partner to Sales Leadership
Support headcount planning, territory planning, quota design, and goal-to-pipeline alignment
Deliver ad-hoc reporting, performance diagnostics, and planning support
Mentor a junior team members within the RevOps team supporting Sales, Marketing, and other GTM teams
Drive consistency and efficiency across all partner-led reviews and reports

What we offer

Competitive salary and benefits package
Opportunities for professional growth and development
A collaborative and innovative work environment

Fulltime

Senior Manager, Marketing Operations

We’re looking for a skilled Senior Manager of Marketing Operations who loves not...

Location

United States

Salary:

130000.00 - 160000.00 USD / Year

Rockbot

Expiration Date

Until further notice

Requirements

8+ years of experience in marketing operations, revenue operations, or a related field
At least 3+ years in a leadership role
Deep hands-on knowledge of Salesforce CRM and HubSpot Marketing Hub
Strong expertise in data visualization and BI tools (Domo, Hockeystack, Tableau, Power BI, or similar)
Proven ability to design and optimize processes across marketing and sales functions
Strong analytical mindset with the ability to translate data into insights and action
Excellent communication, project management, and stakeholder alignment skills
Experience in B2B SaaS or technology industries preferred

Job Responsibility

Own the marketing automation and CRM ecosystem, with hands-on expertise in Salesforce/HubSpot, as well as GA4
Manage integrations across the martech stack, ensuring clean data flow and system reliability
Evaluate and implement new technologies as needed to improve marketing performance and scalability
Build and maintain dashboards in Hubspot, Salesforce, or Domo (or similar BI/data visualization platforms) to provide visibility into pipeline health, campaign ROI, funnel performance, and marketing contribution to revenue
Partner with RevOps, Sales Ops, and Finance to align on goals, KPIs, and reporting standards
Provide actionable insights and recommendations to marketing and executive leadership
Understand and manage the operational complexity of scaling marketing across franchise systems, multi-location enterprises, and parent–child account hierarchies, ensuring data accuracy, attribution integrity, and visibility across both local and corporate levels
Design, document, and optimize lead lifecycle processes, including lead scoring, routing, and attribution
Oversee campaign operations, ensuring flawless execution and measurement of digital, demand generation, and ABM programs
Champion marketing and sales alignment by driving consistency in data, reporting, and shared goals

What we offer

variable commission based on KPIs and goals
equity
benefits for all team members

Fulltime

Senior GTM Enablement Manager, Operations

Intercom's Global Sales Organization is rapidly evolving, and the GTM Enablement...

Location

United States , San Francisco

Salary:

150000.00 - 179000.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

5+ years in a GTM Enablement, Revenue Operations, Sales Operations, or a related role in a high-growth SaaS organization
Proven ability to lead complex, cross-functional projects from discovery to completion, managing multiple senior stakeholders and competing priorities
Strong analytical mindset with the ability to diagnose problems, analyze data, and design process-based solutions
Deep working knowledge of sales processes, GTM motions, and success criteria for productivity
The ability to work cross-functionally and build strong, trusted relationships with senior leadership and partners in Rev Ops, Product, and Systems
Excellent communication (verbal, written, and presentation) and interpersonal skills
positive, flexible attitude
Highly organized, great attention to detail, and deadline-driven

Job Responsibility

GTM Tech Stack Advisory: Focusing on the GTM tech stack to include optimization, driving adoption, and ensuring reps derive maximum value from these tools
Strategic Project Leadership: Leading and contributing to a variety of high-impact, cross-functional strategic projects that increase GTM productivity, streamline processes, and drive meaningful behavior change
Cross-Functional Partnership: Acting as the primary enablement interface for key cross-functional partners, you will translate their initiatives and updates into actionable enablement and workflows for the sales org
Process Optimization: Proactively identifying bottlenecks and gaps in our GTM processes. You will design, document, and implement new, more efficient workflows to improve rep productivity, data hygiene, and the overall sales experience
Measurement & Insights: Collaborating closely with Revenue Operations to define, measure, and report on the effectiveness of enablement programs, tool usage, and process adherence, providing regular insights to leadership
Knowledge Base & Communications: Developing and maintaining a sustainable process for creating, updating, and surfacing critical content and knowledge to the GTM teams at their moments of need, utilizing generative AI and AI-powered knowledge retrieval

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Senior Manager, Operations Knowledge Systems & Process Design

Checkr

Location:
United States , Nashville

Category:
Consulting

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
November 28, 2025

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