Senior Manager Operational Resilience Job at Bank of Ireland (London)

Operational Resilience (Continuity of Business) Senior Manager - VP

The role requires a leader who can lead and support Citi's Enterprise Resilience...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant experience in Operational Resilience and/or Continuity of Business is essential
Experience in banking or financial services is required
Knowledge of Citi business operations is an advantage
Ability to manage projects, expectations, and maintain key relationships
Familiarity with the emerging regulatory environment as it relates to third-party risk management and Operational Resilience
Advanced project management, data analysis and reporting ability
with a good understanding of supporting technologies (applications, reporting tools, and data presentation)
Excellent verbal and written communication skills
Bachelor’s/University degree or equivalent experience

Job Responsibility

Develop and manage the production and documentation of CoB solutions for multiple functional areas
Understand measures used to determine whether a business can remain within its impact tolerance (ITOL)
Define, implement, and apply area wide Ops Res and CoB policies and standards
Manage all related Ops Res and CoB deliverables such as: IBS identification, ITOL setting, scenario testing and the monitoring of ITOL breaches
Business Impact Analysis, Enhanced Business Impact Analysis, Table Top Exercises including understanding of DoS and DoA testing
Filter and communicate updates from Citi’s Office of Emergency Management (OEM) and/or Cyber Fusion Center to respective Ops Res and CoB teams as needed
Operate with a limited level of direct supervision
Exercise independence of judgement and autonomy
Act as SME to senior stakeholders and /or other team members
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Senior Audit Manager – Operational Resilience

The Senior Audit Manager is a senior-level management position responsible for m...

Location

Canada , Mississauga

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of experience in a related role
Suitable Internal Audit Experience from a highly regulated industry
Audit experience in Operational Resilience and demonstrated ability to lead complex Operational Resilience engagements including assessment of important business services, impact tolerances, resource mapping and vulnerabilities identification and tracking
Experience of leading Audit team through audit engagements
Experience in business, functional and people management
Related certifications (CIA, CISA, CISSP, CRISC, or similar) preferred
Proven ability to execute concurrently on a portfolio of high-quality deliverables according to strict timetables
Demonstrated ability to implement continuous improvement and innovation in audit tools and techniques
Strong stakeholder management skills
Effective negotiating, influencing and relationship management skills

Job Responsibility

Manage a team of Internal Audit professionals, recruit staff, lead professional development, build effective teams and manage a budget
Deliver audit reports, Internal Audit and Regulatory issue validation and business monitoring and governance committee reports
Lead reviews for all types of reviews, including the most complex, and review and approve Business Monitoring Quarterly Summaries
Participate in major business initiatives and pro-actively advise and assist the business on change initiatives
Implement integrated auditing concepts and technology, and follow trends in the Audit field and adapt them for the Audit function
Identify solutions for a variety of complex and unique control issues, utilizing complex judgement and sophisticated analytical thought
Analyze report findings, and recommend interventions where needed, proposing creative and pragmatic solutions to risk and control issues
Partner with Directors and Managing Directors to develop approaches for addressing broader corporate emerging issues
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Fulltime

Project Manager - Business Resilience

The role requires leading and supporting Citi’s Enterprise Resilience Operationa...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience in banking or financial services
knowledge of Citi business operations
ability to manage projects, expectations, and maintain key relationships
familiarity with the emerging regulatory environment as it relates to third-party risk management and Operational Resilience
advanced project management, data analysis and reporting ability
good understanding of supporting technologies (applications, reporting tools, and data presentation)
excellent verbal and written communication skills.

Job Responsibility

Develops and manages the production and documentation of CoB solutions for multiple functional areas
defines, implements, and applies area wide Ops Res and CoB policies and standards
manages Ops Res and CoB deliverables, including IBS identification, ITOL setting, scenario testing, and more
filters and communicates updates from Citi’s Office of Emergency Management and/or Cyber Fusion Center
operates with a limited level of supervision
acts as SME to senior stakeholders and other team members
assesses risk when making business decisions, driving compliance with regulations.

What we offer

Equal opportunity employer
accessibility accommodations for candidates with disabilities.

Fulltime

Continuity of Business & Operational Resilience

The role requires a leader who can lead and support Citi's Enterprise Resilience...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant experience in Operational Resilience and/or Continuity of Business or demonstrated capability
Experience in banking or financial services is required
Knowledge of Citi business operations is an advantage
Ability to manage projects, expectations, and maintain key relationships
Familiarity with the emerging regulatory environment as it relates to third-party risk management and Operational Resilience
Advanced project management, data analysis and reporting ability
with a good understanding of supporting technologies (applications, reporting tools, and data presentation)
Excellent verbal and written communication skills
Bachelor’s/University degree or equivalent experience

Job Responsibility

Develops and manages COB & Ops Res solutions for multiple functional areas
Subject matter expert in at least one line of business and/or COB or Ops Res technology or policy discipline
Implements, and applies area wide ER policies and standards by leveraging knowledge of globally accepted CoB and Ops Res principles
Manages all related CoB & Ops Res deliverables such as: Business Impact Analysis, Enhanced Business Impact Analysis, Table Top Exercises, CBS selection, choice of ITOL drives delivery of scenario testing
Filter and communicate updates from Citi’s Office of Emergency Management (OEM) and/or Cyber Fusion Center to respective COB entity BRC where required and provides guidance on crisis planning/ actions as needed
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy, has attention to detail
Acts as SME to senior stakeholders and /or other team members
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Enterprise Resilience Operations Analyst

The Enterprise Resilience Operations Analyst is a strategic professional who con...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Extensive experience with financial risk and/or relationship management
Knowledge of Citi business operations
Ability to manage projects, expectations and maintain key relationships
Familiarity with the emerging regulatory environment as it relates to Business Disruption risk management
Advanced project management, data analysis and reporting ability
with a good understanding of supporting technologies (applications, reporting tools, and data presentation)
Excellent verbal and written communication skills

Job Responsibility

Lead and manage security and solutions for multiple functional areas
Define, implement, and apply area-wide security and Continuity of Business policies and standards
Identify and utilize a global risk management model
Manage and monitor all Continuity of Business deliverables such as Business Impact Analysis, Business Recovery Plans, Table Top Exercises
Exercise independence of judgment and autonomy
Act as SME to senior stakeholders and other team members
Assess risk when business decisions are made, ensuring compliance with laws, rules, and policies

What we offer

27 days annual leave (plus bank holidays)
A discretional annual performance-related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Senior EX Operations Specialist

The EX Core Operations Specialist is a proactive operational expert responsible ...

Location

Ireland

Salary:

64000.00 - 75000.00 EUR / Year

Airbnb

Expiration Date

Until further notice

Requirements

5+ years of related experience
Proficiency in designing and maintaining process documentation
Ability to translate business requirements into actionable technical or functional tickets
Ability to triage, prioritize, and execute operational requests—demonstrating solution-oriented thinking, accuracy, and accountability
Proven skill in supporting end-to-end employee processes
Stakeholder-focused communicator capable of supporting high-volume, time-sensitive requests with clarity and empathy
Strong project management abilities—able to assess needs, conduct analyses, build partnerships, and deliver improvements under tight deadlines
Experience working in highly regulated environments, handling compliance-driven reporting and confidential data with discretion
Resourceful, resilient in navigating ambiguity, and always seeking process improvement
Recognized for transforming manual error-prone tasks into automated, scalable solutions

Job Responsibility

Serve as the operational lead for the First Look Program, ensuring end-to-end delivery of all employee feedback and engagement processes associated with First Look pilots and launches
Oversee daily coupon generation via the Moola App—creating, testing, and uploading coupons for experiences, Originals, and Chef Services
handle ad hoc requests for high-value coupons and expansion to new teams
Manage Airtable platform operations in partnership with BizTech, including coupon uploads, supply updates, rollout of new cities, and regular Airtable enhancements for a user-friendly employee experience
Coordinate with partner teams (BizTech, Supply Managers) to clarify ownership, standardize supply request guidelines, and mitigate operational bottlenecks
Assume full responsibility for the First Look support channel (e.g., canwehelp@), addressing Jira tickets/employee queries efficiently, maintaining canned responses for recurring questions, and collaborating with COEs for complex cases
Drive process improvements in the First Look Program, including tracking engagement metrics, audit reviewing coupon usage, optimizing survey flows, and enhancing communication to ensure a seamless and equitable experience for employees
Ensure full documentation (SOPs, training guides) of all First Look operations and maintain weekly reporting to leadership, including program engagement reviews
Serve as an operational point of contact for business partners, leaders, new hires, and employee queries, converting high-volume email traffic and requests into manageable, trackable JIRA tickets and processes
Manage multiple, concurrent projects with shifting priorities, including requirements gathering, project brief creation, implementation planning, and outcome documentation

What we offer

bonus
equity
benefits
Employee Travel Credits

Wealth Regulatory Reporting Operations Manager

The Wealth Regulatory Reporting Operations Manager is an managerial role respons...

Location

Switzerland , Zurich

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum 9 years of experience in Operations, preferably in regulatory reporting space
Minimum 4 years of experience in leading team
Solid experience in transactional regulatory reporting
Proven experience working with demanding business stakeholders within a cross-functional matrix environment
Deep understanding of regulations and operational processes
Good understanding of Investments and Capital Market products as well as trade execution and settlement processes
Analytical thinking skills
Effective workload management
Effective, adjusted to recipient communication skills
Critical thinking and drawing logic conclusions

Job Responsibility

Preparation and submission of regulatory reports covering different jurisdictions and products
Analyzing regulatory reporting process front to back
Resolving issues related to regulatory reporting
Communicate operational changes arising from remediation or process or control enhancements to Operations & Technology
Develop Business Requirements for system-related enhancements and End to end management of implementation of new or amended regulations
Reconciliation of positions and ensuring of completeness, accuracy, and timeliness of reporting
Executing the road map to improve regulatory reporting operations efficiency, controls, and resilience
Streamlining process inconsistencies, mitigate risks, and process documentation
Sharing knowledge among team to manage regulatory reporting operations functions
Anticipate details of future regulations by communicating directly with key stakeholders and staying informed of relevant trends and industry new

Fulltime

TOCC Network Operations Manager

This is an exciting shift-based role in the TUI Operations Control Centre (TOCC)...

Location

United Kingdom , Luton

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Proven management experience within an Airline Operations Control Centre (OCC)
Broad aviation experience (e.g., Network Ops, ATC, Flight Crew, Ground Handling) or relevant qualifications
Confident decision-maker under pressure, able to balance diverse market, customer, and regulatory factors
Results-driven, with a strong focus on targets and performance
Adaptable and responsive in fast-changing operational scenarios
Able to build strong, collaborative relationships with awareness of cultural and contextual differences
Customer-focused, striving to exceed internal and external expectations
Commercially aware with an understanding of long-term business impacts
Self-motivated leader who inspires and guides the wider TOCC team
Provides constructive feedback to drive continuous improvement

Job Responsibility

Lead the active management on-shift of all TUI aircraft operations to ensure safe & compliant delivery of commercial passenger, ad hoc, cargo or non-revenue aircraft operations whilst respecting the privileges and approvals of the Group airlines’ Air Operator Certificates (AOC)
Responsible for making key operational decisions, balancing aircraft, crew, and external factors to meet punctuality, cost, and customer experience targets—without compromising safety or compliance
Respond accordingly to minimise the impacts of irregularities & disruptions within the fleet arising due to technical and maintenance factors, weather, airport, air traffic control situations and/or crew constraints by providing optimum resolution of issues
Lead and escalate the initial response during major disruption or incidents, ensuring clear communication with airline leaders and external bodies, in line with all crisis response procedures
Inspire, lead, coach, and develop your Operations Control team, promoting strong collaboration with wider TOCC and airline colleagues while maintaining awareness of international market, cultural and regulatory differences
Develop and maintain close cooperation with TUI Group Operations Centre (GOC) for flight planning, dispatch, and movement control, collaborating to identify opportunities for operational performance improvements
Undertake and ensure all short notice and on-the-day applications for airport slots, operating licences, overflight/landing permits are completed to protect the integrity of the operation
Manage emergency lease-in/out operations across the Group, ensuring compliance with regulations, contracts, and agreed commercial terms
Provide clear, detailed updates to TOCC and the wider colleagues to support accurate EU261 evidence and mitigate against exposure across all TUI markets.

What we offer

Attractive remuneration
discretionary bonus schemes
generous travel benefits
extensive health & wellbeing support
access to the TUI Learning Hub
intercultural collaboration opportunities
involvement with local charity and sustainability initiatives like the TUI Care Foundation.

Fulltime

Select Country

Senior Manager Operational Resilience

Bank of Ireland

Location:
United Kingdom , London

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 20, 2026

Expiration:
May 28, 2026

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Operational Resilience (Continuity of Business) Senior Manager - VP