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Senior Manager, Operational Programs – Visit Optimization

United States, New York 120000.00 - 150000.00 USD / Year · Job Posted February 18, 2026
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Job Description

At Talkiatry, we believe every clinical visit is an opportunity — for insight, connection, and better care. As the Senior Manager of Operational Programs, you will architect how those moments happen. Your mission: to make every clinician encounter more efficient, insightful, and impactful — for the patient, the provider, and the business. You’ll own our Visit Optimization initiatives, the critical function driving operational excellence across our clinical experience. Sitting at the intersection of operations, product, and technology, this role is both strategic and hands-on — setting the direction for how we leverage our EHR as a strategic lever for financial performance, clinical quality, and operational scalability. You’ll define and execute the strategy for how we unlock its full potential. You’ll operate with a high degree of autonomy — owning outcomes, guiding cross-functional teams, and delivering results that directly shape how Talkiatry scales care.

Job Responsibility

  • Set Strategy and Drive Execution
  • Lead EHR Workflow Design & Transformation
  • Harness Data and Insights for Action
  • Champion Process Innovation

Requirements

  • 5-7+ years of experience in healthcare operations, program management, or process optimization
  • Proven experience leading EHR implementation or optimization (e.g., eCW, Epic, Athena, Healthie, Canvas)
  • Deep understanding of workflow design, data-driven decision-making, and organizational change management
  • Skilled in stakeholder alignment and communication across clinical, operational, and technical teams
  • Proficiency in SQL, Excel, and data visualization tools to uncover insights and track program success
  • A self-starter who thrives in ambiguity, balancing strategy with flawless execution

Nice to have

  • Experience working in a high-growth startup environment or consulting
  • Background in behavioral health or multi-specialty outpatient care
  • Familiarity with revenue cycle management (RCM), clinical documentation standards, and/or quality metrics

What we offer

  • medical, dental, vision, effective day 1 of employment
  • 401K with match
  • generous PTO plus paid holidays
  • paid parental leave

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