Senior Manager, Operational Excellence & Strategy

We are building the operational engine required to scale the Fellow Experience organization as we expand to serve hundreds of thousands of Fellows across dozens of AI projects and frontier lab customers. We are seeking a Senior Manager of Operational Excellence and Strategy to architect the systems, models, enablement frameworks, and performance infrastructure that enable consistent execution and predictable scale across multiple teams. You will design the operating model for a large, people-intensive function at the intersection of AI project delivery, workforce experience, and customer impact. The environment is high volume, high complexity, highly cross-functional, and constantly evolving. This includes ensuring that new processes, tools, and standards are clearly documented, adopted, and embedded across teams. This role is ideal for a former consultant or strategy operator who is eager to move from advising to building. You will move beyond analysis to implement the systems and structures that power a global team operating across several geographies at scale.