Senior Manager, One-on-One Advising, Innovation & Advising

• Conduct family consultations to understand educational goals, evaluate student profiles, and recommend tailored admissions consulting programs in order to drive enrollment and revenue growth
• Convert prospective families into enrolled programs by delivering compelling program presentations, addressing questions, and guiding decision-making to meet and exceed enrollment targets
• Source and qualify new leads through proactive outreach, referrals, and partnerships to expand the pipeline of prospective families and strengthen long-term business growth
• Manage the consultation pipeline by scheduling, tracking, and following up with families to ensure consistent conversion rates and optimized sales performance
• Maintain accurate records in CRM systems to track family interactions, progress, and outcomes, ensuring visibility into performance metrics and supporting data-driven decision-making
• Collaborate with marketing and outreach teams to provide feedback on lead quality, campaign effectiveness, and market trends, ensuring continuous improvement in family acquisition strategies
• Deliver limited direct admissions consulting to a small portfolio of families, providing strategic guidance on applications and timelines to demonstrate advising expertise and maintain service excellence
• Monitor performance metrics such as conversion rates, consultation volumes, and revenue contribution to evaluate progress against goals and implement adjustments as needed
• Provide insights and reporting to leadership on sales performance, lead generation, and family engagement trends to inform business strategy and operational priorities
• Uphold Kaplan’s standards of professionalism and integrity by maintaining a student- and family-focused approach that ensures trust, satisfaction, and long-term brand credibility

• Bachelor's degree in Business, Education, Marketing and/or related field
• Master's Degree preferred
• 4+ years of experience in a senior sales, advising, or enrollment management role within the education or related professional services sector
• Proven ability to design and execute consultative sales strategies that drive measurable revenue growth
• Experience sourcing and qualifying leads within a high-touch service environment
• Strong analytical skills with working knowledge of data analysis, CRM platforms, and performance metrics
• Exceptional communication and interpersonal skills, with the ability to build trust and influence decision-making among families
• Entrepreneurial mindset with demonstrated ability to operate in a fast-paced, results-oriented environment
• Strong leadership skills with the ability to balance individual contribution and organizational impact

Understanding of K12 and College Admissions Markets

• Remote work provides a flexible work/life balance
• Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
• Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
• Comprehensive health benefits new hire eligibility starts on day 1 of employment
• Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities