Senior Manager, Onboarding Jobs

MyTennisLessons

Location:
United States, Chicago

Category:
IT - Administration

Contract Type:
Not provided

Salary:

107000.00 - 145000.00 USD / Year

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Job Description:

The Senior Manager, Onboarding oversees multiple teams, driving strategic initiatives and organizational impact. This role focuses on team development, operational excellence, and long-term growth while ensuring alignment with corporate goals. This leadership role is responsible for managing multiple Onboarding teams, coordinating with product, support, sales, and engineering, and optimizing processes to scale delivery across single and multi-location restaurant groups. This position requires a strong background in point-of-sale (POS) technologies, project management, and cross-functional collaboration, with a focus on execution, efficiency, and client satisfaction.

Job Responsibility:

Lead multiple teams or functional areas, setting direction and driving alignment with organizational strategy
Develop leaders and managers, fostering a culture of accountability, collaboration, and high performance
Establish workforce plans, talent pipelines, and development strategies to support growth and scalability
Drive engagement, inclusion, and professional development across teams
Serve as a senior liaison between internal teams, leadership, and client-facing organizations
Translate strategic objectives into actionable team goals and priorities
Anticipate organizational and client needs, driving proactive solutions that enhance customer experience and operational efficiency
Influence cross-functional planning and resource allocation to ensure alignment with business goals
Oversee large-scale or complex operations, ensuring delivery against performance, quality, and financial targets
Define and track key metrics to evaluate team effectiveness and impact
Lead process optimization and automation initiatives to enhance scalability and operational excellence
Collaborate with peers and senior leaders to define functional strategy and contribute to long-term planning
Establish quality frameworks, training programs, and performance standards across teams and regions
Sponsor continuous improvement initiatives to streamline workflows and enhance customer satisfaction
Evaluate and evolve tools, systems, and processes to meet changing business needs
Foster a learning culture that encourages innovation and cross-functional knowledge sharing
Hold the team accountable for following documented processes: Standard Operating Procedures (SOPs), Service-level Agreements (SLAs), and checklists
To oversee the successful deployment of Restaurant POS systems for new and existing clients, ensuring projects are delivered on time, within scope, and aligned with customer expectations
Lead managers who oversee the end-to-end implementation of POS systems for restaurant clients, from project kickoff through post-launch support
Collaborate with Sales, Product, Engineering, Success and Support teams to ensure alignment and seamless handoffs throughout the implementation lifecycle
Monitor project timelines, budgets, risks, and deliverables, ensuring projects are completed on schedule and within scope
Serve as the primary escalation point for complex implementations or high-impact client concerns during rollout
Track implementation metrics (e.g., time to launch, client satisfaction, churn risk) and report on team performance and project health
Support continuous improvement initiatives by gathering client feedback and identifying opportunities to streamline deployment workflows
Ensure compliance with company policies, data security standards, and industry regulations during implementation activities

Requirements:

Proven ability to lead multiple teams and drive operational performance at scale
Strong client-facing and executive communication skills, with the ability to influence and align stakeholders
Strategic thinker with a focus on process improvement, workflow optimization, and team development
Operational management capabilities
Advanced analytical skills and ability to interpret data to drive decisions
Financial acumen and resource management skills
Exceptional stakeholder engagement, influencing, and communication abilities
Understanding of industry trends, systems, and organizational best practices
Deep knowledge of POS hardware, software, integrations, and network setups
Skilled in Agile, Waterfall, or hybrid project management
manages multiple implementations concurrently
Builds trust with clients, manages expectations, and communicates effectively with all stakeholders
Familiar with APIs, cloud platforms, networking basics, and data security for POS systems
Evaluates and improves workflows for efficiency, scalability, and quality
Identifies root causes and implements strategic solutions for complex issues
Guides clients and teams through operational and technology transitions
Strong written and verbal communication for updates, documentation, training, and presentations
Understands restaurant operations (QSR, fast casual, full service) and technology workflows
Proficient with project management (Asana, Jira, Trello), CRM (Salesforce), and tracking tools

What we offer:

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

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Senior Manager, Onboarding