Senior Manager, Onboarding Strategy & Operations Job at Dandy

Strategy & Operations - Senior Manager (Customer Operations)

We are seeking a strategic and results-oriented Senior Manager to lead our Strat...

Location

United States , New York City

Salary:

150000.00 - 300000.00 USD / Year

Traba

Expiration Date

Until further notice

Requirements

7+ years in operations, strategy, account management, or customer success
At least 3+ years in a leadership role
Previous experience in tech, marketplace, or startup environment
Demonstrated ability to build and lead high-performing teams
Strong understanding of customer success methodologies
Ability to develop data-driven strategies
Proficiency in tools like Excel and SQL is a plus
Excellent communication skills
A passion for scaling businesses, building teams, and improving operational processes

Job Responsibility

Define and implement the strategy for Customer Strategy & Operations teams
Own the optimization of customer related processes
Work closely with Product, Growth, Engineering, and Operations teams
Lead and mentor a growing team of individual contributors and people managers
Leverage analytics to measure customer success KPIs
Ensure that customer feedback is captured and acted upon
Lead high-impact projects aimed at improving team efficiency
Oversee the seamless onboarding process for new clients

What we offer

Start-up equity
Competitive salary
100% paid health, dental, and vision coverage
Free meals and snacks in the office
Commuter benefits
Gympass benefit
One Medical membership
Gympass
HSA via Optum
Talkspace

Fulltime

Strategy & Operations Senior Manager - Mobility Membership & Loyalty

Japan is one of Uber's most dynamic and fastest-growing membership markets — hom...

Location

Japan , Tokyo

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Extensive experience in operations, strategy, growth, or product management — ideally in a consumer tech, subscription, or e-commerce context
Strong analytical skills — you're comfortable working in SQL, Looker, or Tableau to pull your own data, build models, and tell a compelling story
Proven track record of owning programs end-to-end with measurable business outcomes
Excellent communicator — able to translate complex analysis into clear recommendations for both local teams and global executives
Business-level English — essential for global collaboration and reporting
Japanese language proficiency — business-level Japanese highly preferred given scope for external partner engagement
Experience with membership, subscription, loyalty, or CRM programs at a consumer-facing company is a plus
Familiarity with Japan's consumer landscape — including local payment behaviours, transport habits, and digital loyalty ecosystems (e.g. point programs, IC card integrations) is a plus
Experience with experimentation design (A/B testing) and incrementality measurement is a plus
Prior experience working in a global company navigating local/global matrix dynamics is a plus

Job Responsibility

Define and own the Japan Mobility membership growth roadmap — from subscriber acquisition and conversion to retention and win-back
Develop and execute quarterly and annual plans for Uber One penetration within Japan Mobility, aligned to global membership OKRs
Identify and size opportunities in the Japan market, including local partnerships (e.g. Rakuten, transit operators, corporate accounts) that can drive incremental member acquisition and value
Design and run membership campaigns, loyalty promotions, and bonanza programs (e.g. member bonanzas, referral-to-try initiatives) tailored to Japan rider behavior
Partner with the global Membership Product team to localise features, benefits, and onboarding flows for the Japan market
Manage experiment pipelines — design, analyse, and iterate on A/B tests to continuously improve member conversion, engagement, and retention
Own and track Japan Mobility membership KPIs: active members, gross bookings coverage (GB%), trips-per-user (TpU), churn rate, and CLV
Build dashboards and produce weekly/monthly performance reports for senior stakeholders in Japan and global leadership
Conduct deep-dive analyses on member behaviour, cohort performance, and promo incrementality to surface actionable insights
Serve as the primary point of contact between Japan Mobility and global Membership & Loyalty teams

Fulltime

Senior Strategy & Operations Manager

POSITION OVERVIEW At Mews, Customer Experience & Delivery (CXD) owns the full p...

Location

Salary:

Not provided

Mews

Expiration Date

Until further notice

Requirements

7+ years of experience in management consulting, strategy, or business operations roles, combined with experience in a high-growth startup or scale-up environment
Strong strategic and structured thinking, with the ability to break down complex problems and identify practical solutions
Proven ability to operate in both structured and unstructured environments, navigating ambiguity and driving clarity
Experience working across multiple functions and influencing senior stakeholders without direct authority
Highly analytical, with the ability to move from data to insight to decision
Comfortable switching between strategic work and hands-on execution, depending on what is needed
Proactive and anticipatory in approach, with a bias toward action and ownership
Strong communication skills, both written and verbal, with the ability to synthesise information clearly
Interest in operations, organisational design, and how to build scalable systems in a growing company
Motivated by building strong teams and culture, with an appreciation for how effective organisations operate day to day

Job Responsibility

Partner directly with the SVP of Customer Experience & Delivery on strategic priorities, planning, and decision-making, translating direction into clear actions and outcomes
Drive cross-functional initiatives that span Customer Success, Onboarding, Support, Product, and Commercial teams, ensuring alignment and execution
Anticipate risks, gaps, and misalignment across the organisation, stepping in to resolve issues before they escalate
Bring structure to ambiguous or complex problems, developing clear frameworks, recommendations, and execution plans
Act as connective tissue across teams, ensuring work is coordinated, priorities are clear, and efforts are not duplicated or working at cross purposes
Help design and run the operating rhythm of the organisation, including planning cycles, business reviews, leadership meetings, and offsites
Improve the quality of decision-making by combining data, customer insight, and operational context into clear and actionable views
Track progress against key initiatives and priorities, ensuring accountability and follow-through without introducing unnecessary process
Lead high-priority projects that do not sit neatly within a single team, adapting quickly as business needs evolve
Support leadership communication and alignment, helping ensure clarity across managers and teams during periods of change

What we offer

Participation in our company share program
Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
Unlimited paid holiday
Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
Relocation options available after 1 year
Monthly EDGE time - dedicated to Explore, Develop, Grow, and Elevate yourself
Flexible, hybrid working options
One-off home office setup budget to make your workspace your own
Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in available)
Regional healthcare coverage

Fulltime

Senior Manager, Operations Technology Strategy – Business Excellence & Transformation

This is a senior manager role for a techno-functional profile with at least 10 y...

Location

India , Gurugram; Bengaluru

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Mendix Workflow Solution Expert / Intermediate Certification
Relevant experience in Mendix workflow solution deployment
Bachelor's degree in a technical field (e.g., Engineering, Computer Science) with relevant work experience
10+ years of experience as a Business Analyst, Configurator, and Project Manager in automation projects
Strong analytical and problem-solving skills
Excellent communication, collaboration, and interpersonal skills with diverse audiences (technical and non-technical)
Ability to work independently and manage multiple projects efficiently
Creative thinker with a focus on achieving results
Adept in various requirement gathering techniques like brainstorming, user interviews, workshops
Passionate about driving change and continuous improvement

Job Responsibility

Lead requirements gathering sessions with stakeholders across various business units
Analyze and document complex business processes and workflows
Translate business requirements into clear, concise, and testable user stories and acceptance criteria
Identify and document functional and non-functional requirements
Design and prototype workflow solutions within the Mendix platform, leveraging its low-code capabilities
Collaborate with Mendix developers to ensure accurate and efficient implementation of solutions
Configure and customize Mendix workflows to meet specific business needs
Develop and maintain Mendix application documentation
Apply deep understanding of workflow concepts, including process automation, rules engines, and human task management
Optimize existing Mendix workflows for performance and efficiency

Fulltime

Senior Manager, Revenue Strategy & Operations (Korea GTM)

The Strategy & Operations Manager, South Korea is a pivotal role that will work ...

Location

South Korea , Seoul

Salary:

Not provided

Airwallex

Expiration Date

Until further notice

Requirements

5+ years of experience in strategy and/or operations roles — for example, top‑tier strategy/management consulting or in‑house strategy / operations in high‑growth technology, fintech or financial services companies
Strategic and analytical problem solver with a track record of structuring ambiguous problems, running rigorous analysis (quantitative and qualitative) and turning insights into clear recommendations and execution plans
Strong project and stakeholder management skills, with experience working in international teams and across multiple time zones, balancing inputs from commercial, product, operations, risk and regional leadership
Language: Fluent Korean and business-level English, with the ability to synthesise and communicate complex ideas in a simple, compelling way — both in writing and verbally
High ownership and bias to action — you are a self‑starter who can independently identify, prioritise and execute on the highest‑impact opportunities, and you are comfortable rolling up your sleeves to get things done in a fast‑moving environment
Commercial acumen, including comfort working with revenue, cost and profitability drivers, and supporting go‑to‑market initiatives or commercial proposals
Excellent communication and collaboration skills, with experience working with people at all levels and across cultures, and influencing decisions without direct authority
Education: Bachelor’s degree or equivalent practical experience.

Job Responsibility

Shape South Korea market strategy
Lead go-to-market execution
Partner on customer onboarding and operations
Localise and scale core processes
Drive product–market fit in Korea
Run high-quality analysis and decision support
Own cross-functional projects end to end

Fulltime

New

Institutional Investment Operations Senior Manager

Wells Fargo is seeking a Institutional Investment Operations Senior Manager

Location

India , Bengaluru

Salary:

Not provided

Wells Fargo

Expiration Date

July 09, 2026

Requirements

7+ years of Institutional Investment Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years of management or leadership experience
University degree/Post graduation in Business /Accounts/Economics/Stats
~ 15-18 years of experience in the Investment Banking Operations
Strong expertise of Capital market Products, Functional understanding and working knowledge of Confirms and Settlements along with Middle Office
Good understanding Risk Management, RSCA and P&L
Ability to work in a fast paced environment and time constraints
Strong communication skills
People management experience of +15 years

Job Responsibility

Manage and develop teams of individual contributors and managers in roles with moderate complexity
Engage and influence peers, stakeholders, internal partners, external clients affected by its outcome
Support the lifecycle of Institutional trades while managing a larger group or multiple groups covering the following functions
client account onboarding, cash payments, customer service, funding operations, custodial operations, securities settlement services, structured loan operations, general ledger reconciliation, as well as, work to resolve confirmation and ISDA related issues
Identify and recommend opportunities for process improvement and risk control development
Collaborate with all business partners and various departments, create efficiencies and mitigate risk for team and organization
Resolve complex issues and processes within Institutional Investment Operations
Determine appropriate strategy to meet moderate to high risk deliverables
Interpret and develop policies and procedures for functions with moderate complexity within scope of responsibility
Collaborate and influence all levels of professionals including more experienced managers

Fulltime

!

Operations Senior Manager - Global Fulfillment

We're scaling fast, and we need an Operations Sr. Manager who thrives in complex...

Location

United States

Salary:

149325.00 - 181000.00 USD / Year

Dandy

Expiration Date

Until further notice

Requirements

8–12+ years of experience in strategy, operations, supply chain, logistics, or fulfillment environments
Proven experience launching or scaling physical operations (warehouses, fulfillment centers, manufacturing sites, or similar)
Strong analytical skills with demonstrated experience building and using operational metrics
Background in high-growth or scaling organizations
Comfortable leading complex, ambiguous initiatives with multiple stakeholders
Ability to balance strategic thinking with hands-on execution in fast-moving environments

Job Responsibility

Develop the global strategy for where, when, and how to operate fulfillment capabilities as the company enters new international markets
Assess build vs. partner decisions, including use of third-party warehouses, 3PLs, or contract fulfillment providers
Lead the end-to-end execution of new fulfillment operations, including: Company-owned fulfillment centers (site readiness, process design, staffing, and go-live) and Third-party fulfillment or storage partners (selection, onboarding, operating model definition, and performance management)
Translate strategic plans into clear execution roadmaps with timelines, owners, and success metrics
Ensure new operations launch on time, within budget, and at defined service levels
Design and implement core fulfillment KPIs (e.g., on-time ship, on-time delivery, order cycle time, cost efficiency)
Build reporting mechanisms and operating rhythms to track performance and drive accountability
Use data to identify bottlenecks & prioritize improvements
Diagnose inefficiencies in the current fulfillment operation and develop a clear, prioritized improvement plan
Redesign processes that are manual, fragmented, or outdated to improve throughput, accuracy, and scalability

What we offer

Healthcare
Dental
Mental health support
Parental planning resources
Retirement savings options
Generous paid time off

Fulltime

Payments & Risk Operations Senior Manager - Global

The Payments & Risk Operations Manager is a senior, strategic, and highly accoun...

Location

Ireland; United Kingdom

Salary:

Not provided

Phorest

Expiration Date

Until further notice

Requirements

10+ years in payments, fintech, risk, or global operations, including people leadership experience
Deep expertise in payments processing, merchant acquiring, payouts, fraud/chargebacks, and compliance across multiple regions
Proven ability to design and scale global operating models, processes, and automation
Strong understanding of payments partners (e.g., Stripe) and the commercial, technical, and operational dynamics of PSP ecosystems
Highly data-driven with strong analytical and KPI design skills, experienced in using insights to drive decisions and outcomes
Solid financial acumen, including cost of acceptance, loss forecasting, and revenue/retention impact of payments
Strategic, systems-level thinker with strong executive presence—able to set long-term direction, build scalable frameworks, and influence senior leaders without authority, and make balanced, values-led decisions that align risk, customer experience, and commercial outcomes
Experienced leader of specialists who builds capability, develops future leaders, and drives high performance through clear expectations, coaching, and continuous improvement
Exceptional collaborator who aligns and uplifts regional teams through influence, strong relationships, and open, values-led communication

Job Responsibility

Product delivery: Collaborate with Pay Product and Commercial to support the rollout of PhorestPay product and features
Payment & Risk Partner management: Own the global payments partner ecosystem strategy, including partner selection, contract negotiation, operational governance, and performance management
Mitigate loss of revenue through developing a scalable risk operations function
Establish the governance model for incident management ensuring rapid cross functional response and prevention, managing incidents and service degradations
Efficiency & Process Optimisation: Establish, communicate and continuously evolve the global Payments & Risk Operations Strategic Vision, ensuring it aligns with Phorest objectives and is translated into regional plans and outcomes
Co-own the end-to-end customer journey perspective for payments with Global Customer Operations, ensuring Customer Ops processes (support, onboarding, education, migrations, complex activations) always account for payments and risk requirements
Continuously identify, assess and optimise cross-journey processes (support, onboarding, education, and data migrations) with the lens of payments
Own automation and process optimisation initiatives, ensuring workflows reduce friction and improve service delivery, enabled by the Business Systems team
Track and report measurable improvements
Cross-Departmental-Region Collaboration: Partner deeply with the Global Head of Customer Operations and their domain leads to embed payments/risk into global CX operating systems, including planning cycles, VoC rhythms, enablement content, and regional health reviews

What we offer

Private healthcare
2 Wellness Days
Employee assistance program
Free online GP service
Competitive Compensation
Employee Share Purchase Scheme
Pension
Life Assurance
Income Protection
Bike to work scheme

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Senior Manager, Onboarding Strategy & Operations

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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