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Senior Manager, Onboarding Strategy & Operations

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Dandy

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Location:
United States

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Contract Type:
Not provided

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Salary:

138505.00 - 167884.50 USD / Year

Job Description:

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. We are seeking a strategic and analytical Senior Manager, Onboarding Strategy & Operations to lead the operational backbone and enablement infrastructure of our global Training organization. This role ensures trainers and training programs operate at peak efficiency, training content is scalable and effective, and global training operations are fully ready to support rapid international expansion. You will oversee pre-training readiness, global training operations, instructional design and enablement, and cross-functional initiatives that drive speed to first order and ensure every trainer and customer succeeds globally. This role combines strategy, analytics, operations, and people management in a fast-paced, high-growth environment.

Job Responsibility:

  • Training Operations & Readiness: Oversee global training operations, including scheduling, session readiness, and multi-market scaling to reduce friction and accelerate speed to first order
  • Strategic Initiatives: Lead high-priority, cross-functional programs such as international launches, pre-training ops optimization, and enablement initiatives
  • Data & Insights: Analyze operational and training metrics to identify gaps and recommend improvements that drive faster activation and training effectiveness
  • Enablement & Content Oversight: Ensure training content drives desired behaviors and outcomes
  • maintain governance, quality, and global-readiness standards
  • Process Design & Improvement: Map, optimize, and standardize workflows, SOPs, and repeatable systems to support consistent global execution
  • Cross-functional Partnership: Collaborate with Sales, BizSys, RevOps, Product, and other stakeholders to ensure operational readiness and seamless customer onboarding

Requirements:

  • 8+ years in Strategy & Operations, Business Operations, or Management Consulting role, preferably within a Customer Experience (CX) or Customer Success (CS) organization in a high-growth technology environment
  • Proven ability to design and operationalize scalable systems that improve efficiency, reduce friction, and enable global teams
  • Track record managing complex, cross-functional programs from conception to flawless execution
  • Experience managing and scaling teams, with ability to mentor and develop operational and enablement staff
  • Data-driven: experience defining KPIs, analyzing metrics, and making recommendations to improve training, content, or operational outcomes
  • Exceptional communication skills: able to simplify complex concepts, influence stakeholders, and drive alignment across teams
  • Strong operational and analytical thinking
  • skilled at process design, improvement, and standardization
  • Comfortable in fast-paced, ambiguous environments, balancing multiple priorities

Nice to have:

  • Experience in healthcare, dental, or clinical operations
  • Multi-lingual or international training program experience
  • Familiarity with LMS, CMS, or other enablement technologies
What we offer:
  • Offers Equity
  • healthcare
  • dental
  • mental health support
  • parental planning resources
  • retirement savings options
  • generous paid time off

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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