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Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. We are seeking a strategic and analytical Senior Manager, Onboarding Strategy & Operations to lead the operational backbone and enablement infrastructure of our global Training organization. This role ensures trainers and training programs operate at peak efficiency, training content is scalable and effective, and global training operations are fully ready to support rapid international expansion. You will oversee pre-training readiness, global training operations, instructional design and enablement, and cross-functional initiatives that drive speed to first order and ensure every trainer and customer succeeds globally. This role combines strategy, analytics, operations, and people management in a fast-paced, high-growth environment.
Job Responsibility:
Training Operations & Readiness: Oversee global training operations, including scheduling, session readiness, and multi-market scaling to reduce friction and accelerate speed to first order
Strategic Initiatives: Lead high-priority, cross-functional programs such as international launches, pre-training ops optimization, and enablement initiatives
Data & Insights: Analyze operational and training metrics to identify gaps and recommend improvements that drive faster activation and training effectiveness
Enablement & Content Oversight: Ensure training content drives desired behaviors and outcomes
maintain governance, quality, and global-readiness standards
Process Design & Improvement: Map, optimize, and standardize workflows, SOPs, and repeatable systems to support consistent global execution
Cross-functional Partnership: Collaborate with Sales, BizSys, RevOps, Product, and other stakeholders to ensure operational readiness and seamless customer onboarding
Requirements:
8+ years in Strategy & Operations, Business Operations, or Management Consulting role, preferably within a Customer Experience (CX) or Customer Success (CS) organization in a high-growth technology environment
Proven ability to design and operationalize scalable systems that improve efficiency, reduce friction, and enable global teams
Track record managing complex, cross-functional programs from conception to flawless execution
Experience managing and scaling teams, with ability to mentor and develop operational and enablement staff
Data-driven: experience defining KPIs, analyzing metrics, and making recommendations to improve training, content, or operational outcomes
Exceptional communication skills: able to simplify complex concepts, influence stakeholders, and drive alignment across teams
Strong operational and analytical thinking
skilled at process design, improvement, and standardization
Comfortable in fast-paced, ambiguous environments, balancing multiple priorities
Nice to have:
Experience in healthcare, dental, or clinical operations
Multi-lingual or international training program experience
Familiarity with LMS, CMS, or other enablement technologies