Senior Manager, Omnichannel Pharmacy Experience, CVS Health

CVS Health

Location:
United States, Woonsocket, Rhode Island

Category:
-

Contract Type:
Employment contract

Salary:

82940.00 - 182549.00 USD / Year

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Job Description:

The Senior Manager, Omnichannel Pharmacy Experience, will be responsible for defining and executing our omnichannel pharmacy strategy as it relates to digital order journey, customer tools and education, and clinical support. An aptitude for using data and insights to inform strategy, a passion for the customer experience, and bringing easy-to-use solutions to life is essential to the role. Engaging and inspiring a small team and building strong partnerships across many cross-functional colleagues are also key components to success.

Job Responsibility:

Leading the diagnosis, solution development, and planning of multiple new strategic initiatives that incorporate the company’s assets and delivery methods
Developing strategic perspective on an existing or a new enterprise pharmacy opportunity including sizing and assessing the markets, identifying risks/benefits of opportunities, and recommending clinical growth strategies
Partnering with our technology teams to implement novel solutions that enable our pharmacy teams to better serve our patients and managing the ongoing success of these solutions
Leading and motivating a team of junior colleagues by setting direction and prioritizing work, developing skills and competencies needed to succeed, and ensuring deliverables and timelines are met
Scoping and managing quantitative analyses that will yield critical answers to the questions at hand
Morphing between the role of “player” or “coach” depending on what is needed at that time to accomplish results
Developing a “story” and accompanying deck that concisely summarizes findings across several initiatives and creates specific recommendations for the executive management team

Requirements:

5+ years of experience in healthcare strategy, management consulting, healthcare technology, health management, product management, product or business development
2+ years of experience leading and developing colleagues
3+ years of experience in business case development, building strategic roadmaps and/or bringing technology solutions to life
Bachelor’s degree required
Ability to travel up to 10% of time, on an as needed basis

What we offer:

Affordable medical plan options
401(k) plan including matching company contributions
Employee stock purchase plan
No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
October 14, 2025

Expiration:
October 24, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Manager, Omnichannel Pharmacy Experience

CVS Health

Location:United States, Woonsocket, Rhode Island

Category:-

Contract Type:Employment contract