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Senior Manager – Omni-Channel Applications provides strategic and hands-on technical leadership for enterprise omni-channel platforms that enable seamless customer experiences across digital, store, contact center, and fulfillment channels. This role focuses on platform strategy, solution design, delivery execution, and people leadership, ensuring scalable, resilient, and well-architected applications aligned with business goals. The role plays a key leadership position in the evolution and optimization of Manhattan Active Omni–based solutions, partnering closely with business, product, architecture, and engineering teams to drive modernization, engineering excellence, and predictable delivery across omni-channel customer journeys.
Job Responsibility:
Own the technical strategy and long-term roadmap for omni-channel application platforms
Provide architectural direction aligned with enterprise standards and business strategy
Evaluate and guide technology choices with a focus on scalability, security, and maintainability
Ensure strong engineering practices including design reviews, coding standards, and testing quality
Guide teams through release planning and solution readiness
Lead, mentor and develop technical teams (Tech Leads, Senior Engineers, Vendors)
Set technical expectations and provide ongoing performance feedback
Translate business requirements into scalable technical solutions
Communicate technical decisions, risks, and dependencies to senior stakeholders
Drive platform modernization, including cloud adoption and architectural evolution
Lead evaluation and adoption of AI-enabled capabilities to improve developer productivity and business outcomes
Identify opportunities to leverage AI/ML for automation, insights, and decision support
Promote responsible AI usage aligned with enterprise governance and security standards
Improve SDLC, DevOps maturity, and engineering practices
Requirements:
Hands-on or leadership experience with Manhattan Active Omni, including solution design, integrations, or large-scale implementations
Retail, eCommerce, OMS, or fulfillment systems experience
Bachelor's degree in Computer Science, Engineering, or equivalent experience
10+ years of experience in enterprise application development
3+ years in a Tech Lead, Engineering Manager, or Senior Technical role
Strong experience with omni-channel, customer-facing, or large-scale enterprise platforms
Nice to have:
Cloud-native architectures (Azure/AWS)
Microservices, APIs, and event-driven systems
DevOps and CI/CD experience
Agile delivery leadership
What we offer:
Merchandise discount at select KnitWell Group brands
Support for individual development plus opportunities for career mobility
A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities