Senior Manager of Renewals, PagerDuty

Senior Manager of Renewals

PagerDuty

Location:
United States, Atlanta

Category:
Customer Service

Contract Type:
Employment contract

Salary:

134000.00 - 206000.00 USD / Year

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Job Description:

Strategic, data-driven Senior Manager of Renewals to lead our renewals team and drive customer retention and growth. Responsible for building and scaling our renewals function, partnering closely with Customer Success, Sales, and Finance, and ensuring our customers continue to see value in PagerDuty.

Job Responsibility:

Lead, coach, and develop a high-performing renewals team
Own the end-to-end renewals process including forecasting, pipeline management, and contract negotiations
Partner with Customer Success Managers to identify expansion opportunities and proactively address renewal risks
Collaborate cross-functionally with Sales, Finance, Legal, and Product to streamline processes
Analyze renewal data and trends to inform strategy and report on key metrics
Develop and implement best practices, playbooks, and enablement for the renewals team
Serve as an escalation point for complex or high-value renewals

Requirements:

7+ years of experience in SaaS renewals, account management, or customer success
At least 3 years in a leadership role
Proven track record of driving high renewal rates and leading teams in a fast-paced, high-growth environment
Strong negotiation, communication, and relationship-building skills
Data-driven mindset with experience using Salesforce or similar CRM tools
Ability to thrive in ambiguity, adapt quickly, and drive results
Passion for customer success and a collaborative, team-first attitude

What we offer:

Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

Additional Information:

Job Posted:
September 10, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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