Senior Manager of Optimized Care Solutions Job at Baxter (Deerfield)

Senior Workforce Manager

We are looking for a strategic Senior Workforce Manager - WFM for our Customer O...

Location

Spain , Barcelona

Salary:

Not provided

Yokoy

Expiration Date

Until further notice

Requirements

8+ years of experience with workforce management and customer care operations projects such as improvement of efficiency, quality, costs etc. including experience with outsourced service providers. Ideally from a global BPO environment
Strong understanding of WFM principles and the functionalities of the common WFM tools in the market like IEX, Calabrio, Verint, Amazon connect, Zendesk, Avaya, data suites like Looker, Tableau, etc.
Demonstrated knowledge of customer experience tools and systems including best practices
Strong business acumen with an ability to understand the direction and goals of the business
Strong analytical background - 7 Quality tools, SPC, Hypothesis Testing, Regression Analysis
Strong understanding of forecasting, planning, scheduling and real-time management methodologies
Ability to work independently, anticipate problems and suggest solutions
Ability to communicate effectively, influence and drive change while building rapport and credibility quickly with all levels in the organisation
Fluent written and verbal communication in English

Job Responsibility

Optimize and manage our workforce management framework, including implementation of both short- and long-term forecasting, capacity planning and budget for the global footprint of Customer Care. You will take full ownership of the network on Workforce Management across all the outsources partners
Optimize Planning to execute short- and long term projects, to ensure we are in line with the company growth, Gross Margin, Cost per Booking and Cost to Serve metrics. You will take ownership of all WFM areas
Identify the best billing and operating model for our various lines of businesses to optimise performance and reduce wastage, and to optimize for the seasonality factors and reduce operational effort of the in-house WFM team
Perform quantitative analysis of key process indicators (Demand Drivers, Contact Ratio, CSAT and other metrics) and build business cases to improve Customer Journey and lead comprehensive execution plans for supporting customer experience improvement initiatives. To succeed, you will work with a variety of internal stakeholders, including Marketing & Product
Partner with cross-functional teams to solve problems, ensure productive communication and implementation of processes, and to build a strong operational infrastructure globally
To succeed, you will work closely with our Strategic Finance, Customer Care Operations, Product and external providers to make sure we provide a 7-star experience at optimal cost while accommodating our growth

Fulltime

Senior Operations Excellence Specialist

We are looking for a skilled Operational Excellence Specialist to join our team ...

Location

Philippines , Manila

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Excellent analytical, critical thinking, and problem-solving skills
Be self-driven, and show the ability to deliver on ambiguous projects
Delivery-focused approach with the aim of solving problems
Ability to work in a fast-paced environment while maintaining careful attention to detail
Ability to manage multiple projects independently with different stakeholder groups, with minimum supervisory intervention
Excellent communication skills with the prowess to explain business problems, concepts and issues to a varied audience
Process mapping experience (e.g. Signavio)
Proven ability to balance competing priorities, workloads, and tight timelines in a fast-paced, dynamic work environment
Ability to distill, cater, and communicate complex analysis and insights to senior leaders, both verbally and in writing

Job Responsibility

Work with cross-disciplinary teams, gather business needs, and propose solutions
Define and implement HR projects that include transition of services, process improvements, transformation & automation, new program design, etc
Develop detailed project roadmaps, document and measure project performance using various tools & techniques
Define project scope, success criteria, role & responsibilities and connect with the team throughout the project life cycle
Build and maintain relationships with all partners - HR Partners, Service Teams, and other business partners to drive projects & initiatives
Independently handle HR projects creating scalable processes, ensuring the alignment with company strategy, commitments, and goals
Proactively handle project risks, issues, and dependencies and report the project status to project stakeholders
Proactively handle and communicate ongoing changes in the project scope

What we offer

health and wellbeing resources
paid volunteer days

Fulltime

New

Senior Manager of Optimized Care Solutions – Enterprise Corporate Accounts

The Senior Manager of Optimized Care Solutions is responsible for building, expa...

Location

United States , Deerfield; Chicago

Salary:

160000.00 - 220000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

10+ years of relevant experience
Hospital or health system operational experience (e.g., nursing, informatics, clinical operations, or related) combined with demonstrated commercial experience in provider-facing roles (sales, business development, strategy)
Track record of building and influencing relationships at the C-suite / senior leadership level within provider organizations
Understanding of hospital operations, clinical workflows, decision-making hierarchies, and health system dynamics
Ability to translate clinical, operational, and financial perspectives to shape strategic enterprise dialogues
Strong executive presence, consultative communication skills, structured problem-solving ability, and negotiation acumen
Experience orchestrating cross-functional teams across complex organizations
Bachelor’s degree required
Willingness/ability to travel for executive meetings and customer site visits at least 50% of the time

Job Responsibility

Establish, nurture, and grow relationships with senior executives and stakeholders
Serve as Baxter’s primary strategic clinical liaison to health system leadership
Identify and prioritize system‑level opportunities and align Baxter solutions
Co‑develop multi‑year, cross‑divisional account plans
Lead executive dialogues focused on portfolio positioning and long-term partnership
Collaborate with internal functional teams to design and execute cohesive commercial plans
Support enterprise-level agreements, governance processes, business reviews, and executive briefings
Act as internal voice of the customer
Stay abreast of trends in healthcare delivery, hospital operations, workforce pressures, digital integration, and system-level strategies
Mentor and promote exemplary enterprise selling behaviors

What we offer

Medical and dental coverage
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP)
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Fulltime

New

Senior Manager of Optimized Care Solutions – Enterprise Corporate Accounts

The Senior Manager of Optimized Care Solutions is responsible for building, expa...

Location

United States , Deerfield

Salary:

160000.00 - 220000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

10+ years of relevant experience
Hospital or health system operational experience (e.g., nursing, informatics, clinical operations, or related) combined with demonstrated commercial experience in provider-facing roles (sales, business development, strategy)
Track record of building and influencing relationships at the C-suite / senior leadership level within provider organizations
Understanding of hospital operations, clinical workflows, decision-making hierarchies, and health system dynamics
Ability to translate clinical, operational, and financial perspectives to shape strategic enterprise dialogues
Strong executive presence, consultative communication skills, structured problem-solving ability, and negotiation acumen
Experience orchestrating cross-functional teams across complex organizations
Bachelor’s degree required
Willingness/ability to travel for executive meetings and customer site visits at least 50% of the time

Job Responsibility

Establish, nurture, and grow relationships with senior executives and stakeholders (CMO, CNO, CNIO, CNE, CPSE, COO, etc.)
Serve as Baxter’s primary strategic clinical liaison to health system leadership, securing trust and credibility at the clinical stakeholder enterprise level
Identify and prioritize system‑level opportunities (cross-portfolio, transformation initiatives) and align Baxter solutions to those opportunities
Co‑develop multi‑year, cross‑divisional account plans in concert with HSEs and Baxter internal teams
Lead executive dialogues focused on portfolio positioning, long-term partnership, and sophisticated solution alignment (beyond product selling)
Collaborate with internal functional teams (sales, marketing, medical affairs, service, contracting) to design and execute cohesive commercial plans
Support enterprise-level agreements, governance processes, business reviews, and executive briefings
Act as internal voice of the customer—escalating key insights, influencing prioritization of internal resources, shaping product or service enhancements
Stay abreast of trends in healthcare delivery, hospital operations, workforce pressures, digital integration, and system-level strategies
Mentor and promote exemplary enterprise selling behaviors, consultative engagement, and relational growth mindset

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Fulltime

New

Senior Manager of Optimized Care Solutions – Enterprise Corporate Accounts

As a member of Baxter’s sales team, you’ll be aligned to one of our global busin...

Location

United States , Deerfield; Chicago

Salary:

160000.00 - 220000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

10+ years of relevant experience
Hospital or health system operational experience (e.g., nursing, informatics, clinical operations, or related) combined with demonstrated commercial experience in provider-facing roles (sales, business development, strategy)
Track record of building and influencing relationships at the C-suite / senior leadership level within provider organizations
Understanding of hospital operations, clinical workflows, decision-making hierarchies, and health system dynamics
Ability to translate clinical, operational, and financial perspectives to shape strategic enterprise dialogues
Strong executive presence, consultative communication skills, structured problem-solving ability, and negotiation acumen
Experience orchestrating cross-functional teams across complex organizations
Bachelor’s degree required
Willingness/ability to travel for executive meetings and customer site visits at least 50% of the time

Job Responsibility

Establish, nurture, and grow relationships with senior executives and stakeholders (CMO, CNO, CNIO, CNE, CPSE, COO, etc.)
Serve as Baxter’s primary strategic clinical liaison to health system leadership, securing trust and credibility at the clinical stakeholder enterprise level
Identify and prioritize system‑level opportunities (cross-portfolio, transformation initiatives) and align Baxter solutions to those opportunities
Co‑develop multi‑year, cross‑divisional account plans in concert with HSEs and Baxter internal teams
Lead executive dialogues focused on portfolio positioning, long-term partnership, and sophisticated solution alignment (beyond product selling)
Collaborate with internal functional teams (sales, marketing, medical affairs, service, contracting) to design and execute cohesive commercial plans
Support enterprise-level agreements, governance processes, business reviews, and executive briefings
Act as internal voice of the customer—escalating key insights, influencing prioritization of internal resources, shaping product or service enhancements
Stay abreast of trends in healthcare delivery, hospital operations, workforce pressures, digital integration, and system-level strategies
Mentor and promote exemplary enterprise selling behaviors, consultative engagement, and relational growth mindset

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP)
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Fulltime

Support Project Manager

Adyen’s Customer Support team spans the globe, with over 250 Support Engineers a...

Location

Netherlands , Amsterdam

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

5+ years of experience in a project management role
Proficient in multiple project management methodologies such as Agile and Lean principles
Ideally completed certifications such as PMP, Prince2, Scrum, etc
Experience with Salesforce would be an asset in the role
Resilient and adaptable, able to pivot priorities in fast-changing environments
Self-directed and proactive, able to deliver results in loosely structured or rapidly changing contexts
Brings clarity to ambiguous situations, enabling teams to align and act decisively
Skilled in influencing and managing senior-level stakeholders to align on vision and outcomes
Fosters trust and collaboration across teams, ensuring strong relationships and shared understanding
Ideally demonstrated experience managing projects focused on optimizing support/customer care operations, including establishing or improving processes or optimizing service delivery across multiple regions/time zones

Job Responsibility

Plan, coordinate, and execute support projects across multiple regions and time zones, ensuring alignment with global priorities
Partner with stakeholders to gather requirements, define project scope, and ensure initiatives support broader business objectives
Create detailed project plans, including timelines, milestones, and dependencies, to guide successful execution
Identify, assess, and manage project risks and dependencies, proactively developing mitigation plans and escalating critical issues with recommended solutions
Communicate project status, updates, and outcomes to stakeholders and leadership, ensuring transparency, alignment, and informed decision-making
Maintain comprehensive project documentation, including timelines, status reports, decision logs, and project retrospectives
Support the adoption of new processes and initiatives through structured change management and clear communication
Define and track project KPIs, measure outcomes, and use insights to inform future initiatives
Conduct post-project retrospectives to capture lessons learned, share best practices, and continuously improve project delivery

Head of Consumer Care

At Joseph Joseph, we are driven by a simple yet powerful belief — that intellige...

Location

United Kingdom , London

Salary:

Not provided

Joseph Joseph

Expiration Date

Until further notice

Requirements

Proven experience in leading consumer care or customer experience functions at a strategic and operational level
Strong understanding of end-to-end customer journey design and proactive engagement strategies
Excellent leadership and team development skills
Data-driven mindset with experience in using insights to drive continuous improvement
Ability to influence cross-functional teams and senior stakeholders
Expert user of Zendesk
Strong knowledge of digital tools and customer experience best practices
Excellent communication, problem-solving, and stakeholder management skills
Able to mentor and develop a team

Job Responsibility

Develop and implement a consumer care strategy that prioritizes proactive engagement and anticipates customer needs
Ensure the end-to-end journey from product discovery to post-purchase support meets or exceeds consumer expectations
Lead and inspire the Consumer Care team to deliver exceptional service across all touchpoints
Establish clear KPIs focused on customer satisfaction, first-contact resolution, and proactive issue prevention
Oversee day-to-day operations of consumer care teams across multiple channels (phone, email, chat, social media)
Ensure compliance with regulatory requirements and company policies
Manage budgets, resources, and vendor relationships for consumer care services
Implement feedback loops to identify pain points and improve service delivery
Identify pain points in the consumer journey and implement solutions to reduce friction and prevent repeat issues
Drive innovation in service delivery through technology, automation, and process optimization

What we offer

Competitive salary and holiday allowance
Company performance related bonus
A pension contribution
An exclusive staff discount
24/7 healthcare appointment support
Hybrid working – 3 days in office & 2 days from home and flex start/finish times
External private employee wellbeing support
Access to Perkbox
Volunteer days
Team Recognition scheme

Fulltime

Senior Account Manager

Are you a relationship-driven strategist who thrives at the intersection of crea...

Location

United States , Richmond

Salary:

80000.00 - 95000.00 USD / Year

Aquent

Expiration Date

Until further notice

Requirements

8+ years of account management experience within a marketing, advertising, or creative agency
Direct experience supporting senior living or senior care clients from an agency perspective is strongly preferred
Proven ability to manage multiple accounts simultaneously and independently
Strong client-facing communication and negotiation skills
Confident making strategic recommendations and pushing back when needed
Comfortable navigating ambiguity and change in a growing agency environment
Candidates considered for remote work must demonstrate hands-on senior living experience
Experience must align with creative-led, customized marketing—not purely formulaic lead-generation models
Comfortable working in a Mac-based environment
Proficient with Google Workspace and virtual meeting tools

Job Responsibility

Serve as the primary point of contact for a portfolio of client accounts, owning the relationship end-to-end
Build deep, strategic partnerships with clients to understand their goals, challenges, and opportunities
Collaborate seamlessly with creative, digital, media, and marketing teams to deliver work that exceeds expectations
Participate in brainstorming and strategic planning sessions, contributing to the development of innovative marketing solutions
Monitor campaign performance and identify opportunities for optimization and improvement
Lead project timelines, manage budgets, and ensure on-time, on-strategy execution
Conduct regular client meetings to provide updates, gather insights, and reinforce alignment
Partner with internal marketing and digital experts to establish annual KPIs and performance benchmarks
Monitor and discuss key metrics such as lead volume, conversion health, and occupancy-related outcomes
Participate in quarterly reporting and ongoing optimization conversations

What we offer

Medical, dental, and vision coverage
Employee Assistance Program (EAP)
Generous PTO + sick leave + 8 paid agency holidays
401(k) with company contributions
Profit-sharing plan
Pet insurance
Short-term & long-term disability insurance
Life insurance

Fulltime

Senior Manager of Optimized Care Solutions

Baxter

Location:
United States , Deerfield ▼
Chicago

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 17, 2026

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