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Senior Manager of Experience Design

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Pfizer

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Location:
United States , New York City ▼

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

124400.00 - 201400.00 USD / Year
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Job Description:

Senior Manager of User Experience to play a pivotal role in Pfizer's innovative operating model by leading design efforts within Forward Impact Teams (FIT Pods). Focus on utilizing cutting-edge AI tools, rapid prototyping, and an iterative, lean-team approach to create high-impact proof of concept solutions in days.

Job Responsibility:

  • Lead design efforts within Forward Impact Teams (FIT Pods)
  • Utilize AI tools and rapid prototyping to create proof of concept solutions
  • Work with developers, strategists, and stakeholders to iterate on digital products
  • Advance concepts into validated solutions
  • Create, maintain, and evolve design standards
  • Ensure accessibility compliance
  • Deliver hands-on proactive and creative thinking/solutioning
  • Establish a clear design vision
  • Ensure prototypes are built, tested, and refined efficiently
  • Design Agentic AI and Conversational UX
  • Design how AI systems behave, communicate, and act
  • Balance autonomy, human-in-the-loop controls, transparency, safety, and trust
  • Shape strategy, define hypotheses, and influence roadmaps
  • Deliver rapid prototypes solving high-priority business problems
  • Collaborate with Product and Engineering to produce MVPs
  • Deliver end-to-end design for high-impact projects
  • Create dynamic, interactive prototypes
  • Ensure accessibility compliance
  • Lead by example in design quality
  • Flex across pods based on demand
  • Lead design of Agentic AI experiences
  • Own Conversational UX end-to-end
  • Design and document assistant behaviors
  • Partner with Engineering/Data/AI
  • Create prototypes simulating agent behavior
  • Drive integration of internal design systems
  • Extend design system for AI-first patterns
  • Evaluate and refine design processes
  • Build and maintain design documentation
  • Establish key performance metrics
  • Ensure clear feedback loops
  • Leverage AI tools for design handoff
  • Create reusable playbooks and pattern libraries
  • Train and mentor designers and partners
  • Champion a culture of continuous learning
  • Develop self-service templates and starter kits
  • Lead design workshops
  • Mentor junior designers
  • Serve as primary advocate for design
  • Take ownership of design strategy and execution
  • Provide thought leadership on AI-first design
  • Develop strategic recommendations
  • Help shape the evolving design operating model
  • Act as a product-minded design strategist
  • Support continuous improvement loops for AI experiences

Requirements:

  • Bachelor's degree in Design or related field
  • 6+ years of progressive UX design experience
  • Extensive experience with AI-driven design tools and platforms
  • Experience designing Conversational UX (chat and/or voice)
  • Experience designing Agentic AI workflows
  • Strong experience managing teams in fast-paced environments
  • Expertise in leading design strategy and execution
  • Robust portfolio demonstrating system-level design thinking, AI-powered experiences, and rapid prototyping
  • Expertise in accessibility and inclusive design (WCAG 2.1 AA)
  • Proven ability to deliver complex projects under tight deadlines
  • Exceptional communication skills
  • Strong analytical skills
  • Ability to lead without authority

Nice to have:

  • Background in designing AI-driven user experiences
  • Strong product design experience
  • Familiarity with front-end development principles
  • Experience with design systems at scale
  • Experience in lean or agile environments
  • Experience in healthcare or pharmaceutical sectors
  • Knowledge of service design or customer experience frameworks
  • Experience with LLM product patterns
  • Experience defining responsible AI UX patterns
  • Experience with AI experience evaluation approaches
What we offer:
  • Bonus target of 17.5% of base salary
  • Eligibility for share based long term incentive program
  • 401(k) plan with Pfizer Matching Contributions
  • Additional Pfizer Retirement Savings Contribution
  • Paid vacation, holiday and personal days
  • Paid caregiver/parental and medical leave
  • Health benefits (medical, prescription drug, dental, vision)
  • Relocation assistance may be available

Additional Information:

Job Posted:
February 20, 2026

Expiration:
February 24, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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