Senior Manager of Customer Success Job at CaptivateIQ (Austin)

Senior Customer Success Manager / Account Manager

We are looking for an experienced and hands-on Senior Customer Success Manager/A...

Location

United Kingdom , London

Salary:

55000.00 - 70000.00 GBP / Year

Xelix

Expiration Date

Until further notice

Requirements

At least 3 years of relevant experience in Customer Success and/or Sales and/or Project Management in a fast-paced tech company
Ample experience in managing complex enterprise customers, involving six-figure ACVs and engagement at senior levels
Proven track record of identifying at-risk customers and driving complex resolution plans
Proven success in managing cross-sells, upsells and renewals without assistance
Speedy learner with the ability to grasp new technologies, product features & processes quickly
Good time manager & well-practised at prioritization
Clear and accurate verbal and written communication skills
Strong attention to detail, with experience managing multiple complex work streams at once
Confident, high energy and personable with proven success of building relationships
Robust analytical and problem-solving skills

Job Responsibility

Act as a consultant to some of our highest-tier customers
building CSPs, monitoring value realisation and preparing & presenting success metrics to C-Suite
Develop a deep understanding of a customer’s business priorities, objectives, challenges, architecture, and roadmap
Consistently monitoring customer health & engagement
Proactively identifying churn risk and engaging internal stakeholders
Build relationships with multiple contacts within each customer
Proactively triage technical and non-technical queries and identify solutions with efficiency
Administer renewals and reduce churn while promoting the upsell of new Xelix products and expanding contract values
Act as the voice of the customer internally and work closely with the Product team
Communicate product deliverables and timelines to customers

What we offer

Commission
27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days
Hybrid working with two days a week from our dog-friendly Hoxton office and on-site gym
Comprehensive private medical & dental cover with Vitality
Enhanced parental leave pay
Learning & development culture – £500 personal annual budget
We’re carbon-neutral and are working towards ambitious carbon reduction goals
Lots of team socials & activities
Annual team retreat

Fulltime

Senior Customer Success Manager

The role of the Senior Customer Success Manager (CSM) will be accountable for dr...

Location

Bangladesh , Dhaka

Salary:

Not provided

Optimizely

Expiration Date

Until further notice

Requirements

Knowledge of CRM tools such as Salesforce and Gainsight
5+ years of experience in client-facing roles
High energy and enthusiasm for internet marketing and related digital disciplines
Strong drive to achieve top results, adapt to changing customer needs, and break through barriers
Customer-focused mindset with a strong alignment to revenue growth
Proven success leveraging strong oral, written, and presentation skills to achieve results
Solid technical and commercial understanding
Ability to work independently and manage multiple projects effectively
Strong negotiation and problem-solving skills
Passion for people, initiative-taking, and willingness to go the extra mile

Job Responsibility

Actively prospect within the customer base to grow recurring revenue
Upsell Education and Expert Services and cross-sell additional products
Achieve and exceed sales objectives within assigned accounts and territories
Engage, strategize, and build strong relationships with senior-level executives at client companies
Manage the renewal pipeline and provide timely, accurate forecasting reports
Maintain professional and technical knowledge of Optimizely’s Commerce products
Proactively conduct client research and share industry-specific insights
Deliver tailored sales presentations to align products and services with customer needs
Identify, develop, and maintain long-term, constructive, and effective client relationships
Maintain regular communication with clients through QBRs and scheduled meetings to align on account direction and project management matters

What we offer

Best-in-class compensation plans
Two annual festival bonuses
Recognition and rewards programs
Vacations days
Annual Work/Service Anniversary Leave
Parental leave (both maternity and paternity)
Health insurance
Reproductive benefits for both parents
Volunteering opportunities to make a difference
Chance to work alongside our incredible global team

Fulltime

Senior Customer Success Manager

As Luma’s platform adoption accelerates across enterprises and the creative netw...

Location

United States , San Francisco Bay Area

Salary:

Not provided

Luma AI

Expiration Date

Until further notice

Requirements

5–10+ years experience in Strategic Account Management, Enterprise Sales, or commercial Customer Success within SaaS, AI or enterprise technology
Proven track record of driving expansion and growth within large, complex accounts
Strong commercial mindset, with the ability to identify and execute revenue opportunities
Comfortable working with data, dashboards and usage metrics to inform decision-making
Able to navigate and influence multiple stakeholders across large organisations
Highly proactive, with a bias towards action and ownership of outcomes
Comfortable operating in fast-moving, ambiguous environments

Job Responsibility

Own a portfolio of strategic accounts, with responsibility for expansion and long-term account growth
Identify and execute opportunities to increase usage across teams, geographies and use cases
Build strong, multi-threaded relationships across technical, operational and executive stakeholders
Own and interpret usage data, identifying trends, spikes and drop-offs across accounts
Translate usage insights into clear, proactive growth strategies
Partner with product and engineering teams to unlock new use cases and remove adoption blockers
Lead account planning, expansion strategy and commercial conversations within your accounts
Contribute to renewals and long-term account strategy, ensuring accounts continue to grow over time

Fulltime

Senior Customer Success Manager

As a Rapid 7 Senior Customer Success Manager (CSM), you will act as a trusted ad...

Location

United States , Boston

Salary:

88700.00 - 119900.00 USD / Year

Rapid7

Expiration Date

Until further notice

Requirements

5-6+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech or SaaS company – ideally cyber security – where you developed strategies and plans on assigned accounts to fully leverage technology solutions
Excellent written and verbal skills
Excellent interpersonal and communication skills
Prior technology deployment and configuration experience
Experience with security frameworks and concepts
Excellent project management and prioritization abilities
Mastery of technical concepts and experience advising customers on how to best use and adopt the platform for faster Return on Investment (ROI)
Problem-solving mentality with the ability to navigate complex situations
Industry-related certifications i.e. A+, Network+, Sec+, Cloud+, CCSP, etc.is a plus

Job Responsibility

Develop and maintain strong, long-lasting relationships with key stakeholders, including technical teams, project managers, and C-level executives
Orchestrate key touchpoints with customers from weekly status meetings to Executive Business Reviews
Act as the primary point of contact for customers, addressing inquiries, resolving issues, and proactively identifying opportunities for improvement
Demonstrate a deep understanding of the value-drivers of our products and the ability to help customers navigate and optimize their usage
Provide advice and educational materials to help customers understand and utilize the features and functionalities of the products
Stay up-to-date with the latest trends, like-technologies and happenings across cyber security
Be viewed as a trusted advisor with customers. Be the go-to partner for your set of assigned customers
Advocate for customer needs and feedback within the organization to drive product enhancements and improvements
Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure a unified approach in delivering customer success
Identify potential risks and challenges in customer relationships and work proactively to address them before they escalate

Fulltime

New

Senior Customer Success Manager

As an Enterprise Customer Success Manager (CSM), you will own a portfolio of 10-...

Location

United States

Salary:

Not provided

Clutch

Expiration Date

Until further notice

Requirements

7+ years of experience as Customer Success Manager or other customer-facing role in a fast-paced environment
Required experience working with Credit Unions, financial institutions, or fintechs directly supporting core financial operations
Adjacent fintech experience is acceptable when closely tied to FI workflows
Willingness to travel up to 15 percent for QBRs, onboarding workshops, and executive meetings
Proven success managing a portfolio of mid-market or enterprise B2B accounts (10-15 accounts max.)
Strong executive presence, with the ability to guide senior stakeholders through onboarding, strategic reviews, and difficult trade-offs
Resilience and adaptability when working with fragmented or less mature customer organizations
Bias to action and ownership mindset, able to move initiatives forward in ambiguous environments while respecting process
Commercial acumen with experience identifying and driving expansion opportunities
Data fluency, with the ability to interpret customer and operational data, identify trends, and deliver insights that shape strategy and outcomes

Job Responsibility

Own a portfolio of 10-12 accounts of our largest accounts with an average ARR of $300k+
Drive both executive onboarding during implementation and post-implementation success
Move between tactical execution and strategic partnership
Build relationships with executive sponsors and key day-to-day contacts
Lead the executive onboarding portion of implementations
Diagnose early adoption gaps and define clear path to value realization
Establish '3 wide, 3 deep' relationships across accounts
Partner with internal teams to solve customer challenges and influence roadmap priorities
Identify, scope, and prioritize custom build opportunities
Lead executive-level QBRs/EBRs

What we offer

Remote flexibility
Unforgettable off-sites twice a year
Paid time off (flexible PTO days yearly)
Stock options
Home office setup budget
Work trip budget
Health and dental insurance

Fulltime

Senior Customer Success Manager

As a Senior Customer Success Manager for the UK & Ireland, you'll own a complex ...

Location

United Kingdom

Salary:

70000.00 - 90000.00 GBP / Year

Mews

Expiration Date

Until further notice

Requirements

5+ years in Customer Success, Account Management, or Implementation in B2B SaaS
Proven experience owning a complex, higher-value Mid-Market or enterprise-adjacent portfolio
Track record of leading strategic customer initiatives: multi-property rollouts, governance programmes, executive business reviews
Commercial mindset with clear impact on NRR, expansion, and Payments performance
Advanced communication skills with ability to influence and present at C-suite and exec level
Experience mentoring peers or contributing to team-wide operating standards
Technical fluency to frame integration, data, and workflow challenges conceptually and coordinate resolution
Comfortable with AI-powered tools and eager to experiment with new ways of working
Fluent English
a second European language is strongly preferred (Dutch, German, Spanish, French, or Italian)

Job Responsibility

Own a complex portfolio of Mid-Market hotel groups and multi-property chains, acting as a trusted strategic partner at executive level
Set the standard for what great Customer Success looks like at Mews
Build playbooks
Mentor peers
Drive measurable outcomes across retention, expansion, and payments growth
Lead executive-level business reviews, governance discussions, and strategic account planning
Own retention, Payments performance, and expansion outcomes end-to-end
Design and execute multi-property rollouts, adoption programmes, and group-level governance frameworks
Identify and qualify cross-sell and upsell pipeline (tied to 20% commission)
Build scalable playbooks, QBR templates, and best-practice artefacts

What we offer

Participation in our company share program
Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
Unlimited paid holiday
Work from anywhere through Workation policy
Relocation options available after 1 year
Monthly EDGE time
Flexible, hybrid working options
One-off home office setup budget
Monthly working-from-home and healthcare allowances
20% commission

Fulltime

New

Senior Customer Success Manager, Learning Solutions, Asia

The Senior Customer Success Manager, Learning Solutions, Asia is responsible for...

Location

India , Bangalore

Salary:

Not provided

Danaher Corporation

Expiration Date

Until further notice

Requirements

Bachelor’s degree in life sciences, business, education, learning and development, or a related field, or equivalent relevant work experience
Multiple years of experience in customer success, account management, customer education, training services, or another customer-facing role
Experience managing customer relationships across multiple accounts, including onboarding, adoption, customer engagement, issue resolution, and renewal support
Experience using customer data, business reviews, customer feedback, or performance metrics to assess customer health and demonstrate value
Experience working cross-functionally with commercial, product, operations, marketing, technical, or support teams to deliver customer outcomes

Job Responsibility

Lead the post-sale customer success journey for assigned Learning Solutions customers across Asia, including onboarding, success planning, adoption support, and value realization
Manage a portfolio of customer accounts by building relationships with key stakeholders, understanding their learning needs, and supporting achievement of their business and workforce readiness goals
Track customer health, engagement, satisfaction, risks, and renewal readiness, using data and feedback to identify trends and improvement opportunities
Partner with Commercial, Product Management, Marketing, Operations, Technical Support, and Customer Learning Solutions Specialists to address customer needs and improve the customer experience
Represent the voice of the customer internally by gathering insights that help inform product development, service improvement, customer education strategy, and regional growth opportunities

Fulltime

Senior Customer Success Manager

Location

United States , New York

Salary:

128000.00 - 161000.00 USD / Year

BlackLine

Expiration Date

Until further notice

Requirements

7+ years of experience in accounts receivable/credit management and/or in accounting/auditing/financial industry software solutions
Bachelor's degree in Accounting, Economics or Business Administration Master of Business Administration or equivalent
5+ years BlackLine Invoice-to-Cash experience required or equivalent
6 Years Customer facing experience (internal or external)
Updated knowledge of current accounting practices and changes in the industry
Knowledge of Gainsight, Salesforce CRM, etc.
Ability to deal with changing priorities and high-pressure situations with poise diplomacy and tact
Highly process-oriented mindset, with a love of telling stories with data
Strong interpersonal and consultative skills and proven results building relationships working as a Trusted Advisor to drive business value for customers
Excellent listening, diagnostic and empathy skills: you identify with the customer and want to help solve their problem

Job Responsibility

Deliver on Customer Success program strategy specifically associated with BlackLine onboarded customer as it relates to assigned customers
Track, validate, and provide feedback to AM team to ensure the customer moves through the entire BlackLine journey after initial contract implementation
Deliver actionable advice, coaching and expertise regarding the features and usage of BlackLine's solutions to increase product adoption and to assist the Account Management team in license expansion
Expertly educate clients on existing and new product features and functionality, and how it can contribute to their business objectives
Perform Success Planning activities (Business Reviews, Success Reviews and Success Path creation) for onboarded clients to ensure BlackLine understands their corporate goals and objectives and the client understands their usage and the path forward to gain more efficiency with the solutions
Continually communicate BlackLine value to customer through the entire customer journey
Work as a team with sales executives and other departments on account planning focused on account expansion, reduction of license and product adoption whitespace, increased customer sentiment, and reduced churn risk
Perform effective, Success Reviews, Business Reviews, Success Reviews, customer advocacy activities, solution coaching and other adoption deliverables via webcasts, teleconferences and/or onsite visits
Address assigned client activities' impact on BlackLine and provide best practices
Keep current on all BlackLine solutions, including detailed product functionality and its proper use

What we offer

short-term and long-term incentive programs
benefit and wellness plans

Fulltime

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Senior Manager of Customer Success

Job Description

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