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Babylist Logo Babylist · IT - Administration

Senior Manager, Merchandising Strategy and Operations

United States 131347.00 - 157700.00 USD / Year · Job Posted January 22, 2026

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Job Description

We're looking for a Senior Manager, Merchandising Strategy and Operations to drive the operational excellence behind our merchandising organization during a pivotal moment, one where our business is scaling rapidly, our merchandising function is maturing, and operational efficiency has never been more critical to our success. This is a high-impact role designing systems, unlocking bandwidth, and building the infrastructure that enables our Merchandising team to operate at peak performance.

Job Responsibility

  • Define and drive the operational KPIs that underpin revenue and margin performance(including new vendor and product pipelines, pricing competitiveness, operational cost drivers), partnering with Data, Finance, and Merchandising to ensure visibility, accountability, and continuous optimization across the merchandising engine
  • Deliver meaningful gains in operating efficiency and team capacity by simplifying how work gets done and establishing clear measures of success. Remove friction across cross-functional workflows to increase throughput and reliability, and drive accountability and operating discipline
  • Drive strategic vendor success by setting clear processes, milestones, and operating rhythms for Joint Business Planning. Own end-to-end execution—including data synthesis, deck development (in partnership with Brand), project management, and deliverable tracking. Monitor and optimize vendor performance across revenue, co-op, and gross margin targets, and lead Quarterly JBP Reviews to assess progress, surface insights, and course-correct
  • Deliver monthly and quarterly readouts to leadership and team with insights, root cause analysis, and recommended actions
  • Enable successful strategic planning and execution by owning the milestone calendar across key initiatives (e.g., annual planning, seasonal strategies, product development, and promotions), facilitating meetings, and ensuring clear timelines, shared artifacts, and alignment on requirements and next steps
  • Serve as the connective tissue between Merchandising Operations, Accounting, and FP&A to ensure merchandising activity translates cleanly into accurate financial performance, reporting, and forecasts
  • Document end-to-end processes and maintain standard operating procedures (SOPs). Train merchants and cross-functions on tools, policies, and workflows
  • Lead change management and continuous improvement initiatives, including automation and AI roadmap (e.g., tool enhancements, process automation). Enable teams with dashboards, playbooks, and self-serve capabilities
  • Support strategic initiatives such as Showroom opening, pilot programs, and new channel launches

Requirements

  • 10+ years of experience in retail operations, sales operations, or related experience with proven expertise in process design and cross-functional influence
  • Prior experience building processes, tools, benchmarks, and the right data infrastructure to scale businesses and organizations
  • Strong analytical and financial modeling skills with the ability to translate complex data into actionable insights and derive insights from large data sets
  • Have systems aptitude and proficiency in BI/analytics tools and Excel (pivot tables, vlookups, dashboards, etc.)
  • Strong project management experience with an ability to evaluate and re-prioritize rapidly and deliver results against aggressive deadlines
  • Commitment to strengthening operational processes with knowledge, creativity, and empathy
  • Excellent verbal and written communication skills for a variety of audiences
  • Self-motivated and able to work autonomously & collaboratively to find direction in ambiguity and complexity, working independently and alongside Finance, Accounting, Planning, Data, Tech, and cross-functional teams
  • Demonstrated proficiencies as a program manager in a rapidly changing environment
  • Experience launching and driving adoption for org-wide changes to operational processes
  • Bachelor's degree in Business, Merchandising, Supply Chain, or related field preferred
  • advanced degree a plus
  • You're comfortable and enthusiastic about working in an AI-forward environment where AI tools are part of daily operations
  • You embrace using technology to enhance your work while keeping people at the center

What we offer

  • Company-paid medical, dental, and vision insurance
  • Retirement savings plan with company matching and flexible spending accounts
  • Generous paid parental leave and PTO
  • Remote work stipend to set up your office
  • Perks for physical, mental, and emotional health, parenting, childcare, and financial planning
  • Competitive salary with equity and bonus opportunities
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