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This role ensures partner-specific operational requirements are implemented consistently and scalably within Thyme Care’s Care Team, supporting Account Managers by translating partner needs into executable workflows. This role will also monitor and optimize Member Operations workflows and processes, providing operational and project management support for key initiatives. This is an individual contributor role and does not directly manage other team members. This role is highly cross-functional, requiring you to collaborate with Clinical, Care Delivery, Product, Network Operations, Partnership Operations, Training / Enablement, and Data teams.
Job Responsibility:
Own end-to-end operational execution for Thyme Care’s member-facing Care Team for partner-specific requirements across Thyme Care’s partners
Independently project-manage partner implementations and partner-specific operational initiatives from planning through execution and optimization within the Care Team
Improve project management structures, tools, and processes as needed to support scale
Serve as the primary operational owner for Care Team workflows across internal cross-functional stakeholders
Analyze partner-level operational Care Team metrics to assess performance, identify trends, and surface opportunities for improvement
Drive execution against any partner-specific data-driven improvement efforts
Own documentation of partner-specific workflows and requirements
Ensure partner documentation is centralized, accurate, and scalable
Participate in external partner discussions alongside Account Managers
Translate partner requirements into Thyme Care workflows
Identify inefficiencies in partner-specific workflows, analyze root causes, and lead implementation of scalable operational improvements
Contribute to overall care delivery operations and scalability
Operate as a hands-on leader and partner to cross-functional teams
Requirements:
6-8+ years of relevant experience in healthcare or health-tech operations, implementation, and/or program/project management
At least 2 years of relevant experience within a data analysis-heavy role
Experience communicating directly with external partners or clients in support of account or relationship owners
Proven track record independently managing complex cross-functional projects end-to-end
Strong organizational and project management skills
ability to juggle multiple priorities and operate autonomously in ambiguous environments
Detail-oriented with a strong commitment to quality control
Strong analytical skills with the ability to translate operational data into actionable improvements
Nice to have:
Experience meeting data needs through self-service within a business intelligence tool