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Senior Manager, Member Operations

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Thyme Care

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Location:
United States , New York

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Contract Type:
Not provided

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Salary:

140250.00 - 165000.00 USD / Year

Job Description:

This role ensures partner-specific operational requirements are implemented consistently and scalably within Thyme Care’s Care Team, supporting Account Managers by translating partner needs into executable workflows. This role will also monitor and optimize Member Operations workflows and processes, providing operational and project management support for key initiatives. This is an individual contributor role and does not directly manage other team members. This role is highly cross-functional, requiring you to collaborate with Clinical, Care Delivery, Product, Network Operations, Partnership Operations, Training / Enablement, and Data teams.

Job Responsibility:

  • Own end-to-end operational execution for Thyme Care’s member-facing Care Team for partner-specific requirements across Thyme Care’s partners
  • Independently project-manage partner implementations and partner-specific operational initiatives from planning through execution and optimization within the Care Team
  • Improve project management structures, tools, and processes as needed to support scale
  • Serve as the primary operational owner for Care Team workflows across internal cross-functional stakeholders
  • Analyze partner-level operational Care Team metrics to assess performance, identify trends, and surface opportunities for improvement
  • Drive execution against any partner-specific data-driven improvement efforts
  • Own documentation of partner-specific workflows and requirements
  • Ensure partner documentation is centralized, accurate, and scalable
  • Participate in external partner discussions alongside Account Managers
  • Translate partner requirements into Thyme Care workflows
  • Identify inefficiencies in partner-specific workflows, analyze root causes, and lead implementation of scalable operational improvements
  • Contribute to overall care delivery operations and scalability
  • Operate as a hands-on leader and partner to cross-functional teams

Requirements:

  • 6-8+ years of relevant experience in healthcare or health-tech operations, implementation, and/or program/project management
  • At least 2 years of relevant experience within a data analysis-heavy role
  • Experience communicating directly with external partners or clients in support of account or relationship owners
  • Proven track record independently managing complex cross-functional projects end-to-end
  • Strong organizational and project management skills
  • ability to juggle multiple priorities and operate autonomously in ambiguous environments
  • Detail-oriented with a strong commitment to quality control
  • Strong analytical skills with the ability to translate operational data into actionable improvements

Nice to have:

  • Experience meeting data needs through self-service within a business intelligence tool
  • Looker experience specifically
What we offer:
  • equity
  • benefits
  • other opportunities at Thyme Care

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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